Discovery Bay Hotel Guide - Hotels with Spa in Discovery Bay, Saint Ann

"yes "

"I want to start off saying that the staff and food were excellent. ALL workers worked hard considering the circumstances. We didn’t realize this property was closed for renovations and reopening after the devastation of the hurricane. When we purchased the package, we were under the assumption that all advertised amenities were available and READY when we arrived. However, we quickly learned otherwise. There was quite a bit of damage done to the building and repairs were still being made. As a result, there were many amenities that were not available. For instance, only one pool and swim-up bar was open, one buffet was open, and three restaurants were available for nightly reservations, so lines were often long and/or reservations were unavailable. There was no working TV or phone in our room and no nightly entertainment to enjoy except ONE Friday night show that comes with an additional $25 charge per person. The spa facility was operating on one of the base levels in an area that guests used to stay and noisy because of the constant foot traffic. There was no “spa” facility to relax and enjoy aside from getting an ordinary message that was priced at their traditional rate. The bed linens and pillows smelled so musty and sour, I had to cover them with one of our t-shirts to mask the smell until we could get them changed. One steward came to our door wanting to clean our room at 10:30 one night. Facility wasn’t ready, don’t go until fully opened. "

"The entire property was amazing."

"With the possible exception of some places in Italy, I have NEVER been to such a child-friendly environment. The staff were incredible and made us feel like home. It was like staying in a Jamaican uncle's house on the beach. We will definitely go back!"

"Overall very well put together."

"The Property Need lots of Repairs, Their are broken tiles on floors, broken glass table in room, the gas Stove is rusted and burners are burnt out ,bathroom facet not right for that sink, when turned on it is sprays over the Floor and the shower head sprays incorrectly. The entrance doors and patio doors need adjusted, There are mold on entrance floors and walls, there are repairs needed on the whole property!"

"Yes the breakfast was always fresh, mostly local and very tasty. AC worked perfectly. Room was nice and cool."

"If I could give this “whatever this is” a negative-star rating I’d obliged. 1. Terrible Customer Service. Front desk clerk lacks professionalism and courtesy, they forget people are paying for a service and experience not your baggage from home. 2. You pay a hefty some for a wedding at the venue and they can’t accommodate a late check out, I had to get an Airbnb nearby for my wife to get ready for our wedding. 3. We decided to get their Breakfast, they up-charge fried dumpling when you want a get it in place of toast with a omelette absolutely ridiculous. 4. Cleaners come knocking on your door if you go a min over your checkout time. Absolutely mind-boggling. 5. Place is old and run down. Don’t waste your money, you can get some views with better quality and customer service don’t waste you or your family’s time. "