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"Entrance to the hotel difficult to find. Clean and friendly staff. Room was nothing like the ones advertised probably because we had our dog with us. Overall a pleasant stay. "

"Amazing stay food exceptional, staff went the extra mile nothing was too much trouble will come again x"

"Clean and well kept hotel. Standard room was small but adequate. Staff very friendly and helpful. Food was excellent and very good potions. Breakfast freshly cooked to order. Definitely would stay again. "

"I rarely write reviews let alone poor ones but I can’t recommend anyone stay here! We wanted to test it before recommending to our wedding guests looking for hotels in the area and so glad we did. A terrible nights sleep the bed was SO uncomfortable, lumpy and hard and the pillows were ancient. Genuinely the worst we’ve ever had and we are usually able to sleep anywhere. Facilities very shabby and barely any staff to be found at breakfast and the bar - we could have looked past that if the bed was ok but honestly, do not stay here. Marking a 2 stars as at least it was cheap and the shower was good "

"Another livery stay at the Dragonfly. The best thing about this hotel is the price and close proximity to Bury St Edmund’s town centre. The staff were very attentive and the rooms clean and comfortable. Lots of free parking and fast taxi service. It doesn’t have lots of amenities like swimming pool, golf course etc., but if you want somewhere like a Premier Inn then it’s great. A lot more people should consider this hotel as the cost of other hotels nearby seems to be increasing and this hotel chain is fair on price. We have not eaten here, so I can’t comment of the food."

"We stayed in a twin room in the older part of the building....it was very disappointing! The mattress was the most uncomfortable that i have ever slept on, it must jave been the cheapest matress you could buy, all the springs had gone in it and lots of dips and hollows, i had to lay the bath towels on top of it to try and stop the springs from digging into me! The room was an awkward shape and a very poor layout. The furniture looked really tired and the wardrobe had a handle missing, there was paint peeling off the walls in certain areas. The whole room was in need of a revamp! The bathroom was more modern and had obviously been done up recently though. We ate in the restaurant which was extremely overpriced with very small portions, i would recommend eating elsewhere if you get the chance! The pool/spa facilities were good, although the steam room didn't have much steam in it! Overall a very disappointing stay for a supposedly four star hotel, i have stayed in far better places and would not stay here again! There is a more modern side of the hotel which is probably more up to par than the old side that we stayed in?"

"Overall, it was a nice hotel. The property was generally clean and well maintained. However, we think the bathroom could use some renovation. The hotel is a bit far from the city centre, but the parking fee was quite reasonable, which was a plus. The breakfast was slightly below our expectations. Based on the reviews, the hotel was rated as “top rated” which naturally raised our expectations. We honestly couldn’t understand what justified that rating. We’ve had quite a lot of hotel experience across the UK, and I would say this was one of the more average breakfasts we’ve had. That said, all the staff were friendly, welcoming, and hardworking. I would especially like to mention Valerie and Emily😇 They were absolutely amazing and really made our stay more enjoyable. Thank you!"

"Breakfast was the usual buffet but it was all fresh and very tasty. Everything was topped up regularly"

"Welcoming staff team, always helpful. Easy parking and check in. Large room double aspect windows overlooking the golf course with good facilities. Great gym and pool in the hotel. Good choice at breakfast with a friendly staff team."