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Overall the hotel, area, staff, service were great except the construction work around the hotel at sleep time was loud.
Rizgar hassan
Stayed 7 nights in Apr 2024
Response from Ismail Tepe on 27 Apr 2024
Dear Guest,Thank you for your feedback.Our guests’ satisfaction is always paramount important to us and we are very sorry to hear that you were not fully satisfied with your experiences.Could you please give more information your experience in order to improve this area.Looking forward to hearing from you.Kind Regards,Ismail Tepe
Dear Guest,Thank you for taking the time to share your positive feedback. We are delighted to learn that you had a wonderful experience with us and were pleased with the services provided by our team.We wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
Dear Kenneth,Thank you for taking the time to share your positive feedback. We are delighted to learn that you had a wonderful experience with us and were pleased with the services provided by our team.We wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
8/10 Good
zora
3 Apr 2024
zora
Stayed 5 nights in Mar 2024
Response from Ismail tepe on 27 Apr 2024
Dear Guest,Thank you for your feedback.Our guests’ satisfaction is always paramount important to us and we are very sorry to hear that you were not fully satisfied with your experiences.Could you please give more information your experience in order to improve this area.Looking forward to hearing from you.Kind Regards,Ismail Tepe
The pool was closed on my visit but everything else was great except my bed, my bed was hard.
Briunna
Stayed 2 nights in Mar 2024
Response from Ismail tepe on 1 Apr 2024
Dear Briunna,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
Dear Guest,Thank you for taking the time to share your positive feedback. We are delighted to learn that you had a wonderful experience with us.We wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
10/10 Excellent
Karen
Travelled with partner
16 Mar 2024
Staff very friendly, hotel spotless
Karen
Stayed 5 nights in Mar 2024
Response from Ismail tepe on 16 Mar 2024
Dear Karen,Thank you for taking the time to share your positive feedback.We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team members.Your kind words serve as a great source of motivation for all of us as we strive to consistently deliver exceptional experiences.I wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manage
Ventral Old Town location with short walk to Malls snd The Corniche.
Anthony
Stayed 1 night in Mar 2024
Response from Ismail tepe on 13 Mar 2024
Dear Anthony ,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
Dear Marek ,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
I spent 5 nights at the doubletree hotel, it’s a nicely decorated, peaceful and clean hotel. The staff were great, friendly and very helpful.
It’s in a good location, walking distance to the national museum and flag plaza, and short taxi ride to west bay. The pool was closed for renovation work, which was disappointing but otherwise I enjoyed my stay.
Amanda
Stayed 5 nights in Feb 2024
Response from Ismail tepe on 13 Mar 2024
Dear Amanda ,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
Superb breakfast options. High quality food. Fantastic friendly staff. Near the amazing museum
Mohammed
Stayed 4 nights in Feb 2024
Response from Ismail tepe on 13 Mar 2024
Dear Mohammed ,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
Dear Faisal,Thank you for taking the time to share your positive feedback.We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team members.Your kind words serve as a great source of motivation for all of us as we strive to consistently deliver exceptional experiences.I wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
I loved the staff, they were beyond to get me a room earlier than the regular check-in time.
Victoria
Stayed 1 night in Feb 2024
Response from Ismail tepe on 20 Feb 2024
Dear Valued Guest,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
Response from Shady Shokry Assistant Front Office Manager on 3 Feb 2024
Dear Iman,Thank you for taking the time to share your experience about your stay at DoubleTree by Hilton Doha - Old Town.We sincerely appreciate your feedback and we are very sorry we did not meet and most importantly, exceed your expectations. Rest assured your rating will be escalated to the concerned departments as it will help us to continually work on improving our guests' experience. We understand that apology will not change the impression made nor the experience received, however we truly hope you consider giving us a chance to deliver a better, personalized experience. In case of any arrangements or specific requests for future stays, please do not hesitate to write me back personally and I will be happy to MAKE IT RIGHT for you.
Response from Ismail Tepe Front Office Manager on 3 Feb 2024
Dear Guest, Thank you for taking the time to share your positive feedback. We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team members. Your kind words serve as a great source of motivation for all of us as we strive to consistently deliver exceptional experiences. I wish to welcome you again soon. Kind Regards, Ismail Tepe Front Office Manager
The hotel was clean and nice but a small hotel. The breakfast was lovely. They served karak Chai every morning for breakfast. The staff was very friendly. Overall we had a pleasant stay. I would recommend the hotel and would go back again.
Shakira
Stayed 4 nights in Jan 2024
Response from Ismail tepe on 28 Jan 2024
Dear Shakira, Thank you for taking the time to share your positive feedback. We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team members. Your kind words serve as a great source of motivation for all of us as we strive to consistently deliver exceptional experiences. I wish to welcome you again soon. Kind Regards Ismail Tepe Front Office Manager
Lovely spacious rooms, friendly staff, easy walking distance to the port and shopping areas, very clean. Although non-smoking rooms were requested one was not available but the room allocated did not smell of cigarette smoke and the staff did ensure we were happy to stay in that room. Breakfast were exceptional and well worth the additional cost.
Gail
Stayed 2 nights in Jan 2024
Response from Ismail tepe on 24 Jan 2024
Dear Guest,We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team members.Your kind words serve as a great source of motivation for all of us as we strive to consistently deliver exceptional experiences.Thank you for taking the time to share your positive feedback.We are looking forward to welcoming you back again. Kind RegardsIsmail TepeFront Office Manage
10/10 Excellent
Bharat, Middlesex
12 Jan 2024
Bharat
Stayed 1 night in Dec 2023
Response from Ismail tepe on 24 Jan 2024
Dear Guest,We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team members.Your kind words serve as a great source of motivation for all of us as we strive to consistently deliver exceptional experiences.Thank you for taking the time to share your positive feedback.We are looking forward to welcoming you back again. Kind RegardsIsmail TepeFront Office Manage
Very nice...staff are a bit not clued in to certain things but good overall
Imtiaz
Stayed 3 nights in Dec 2023
Response from Ismail tepe on 9 Jan 2024
Dear Imtiaz,We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team members.Your kind words serve as a great source of motivation for all of us as we strive to consistently deliver exceptional experiences.Thank you for taking the time to share your positive feedback.We are looking forward to welcoming you back again. Kind RegardsIsmail TepeFront Office Manager
Dear Valued Guest,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
I stayed for 13 nights overall great experience and most staff are welcoming and always ready to help. I would diffidently suggest and I will be will return in the future!
Aisha
Stayed 13 nights in Dec 2023
Response from Ismail tepe on 1 Jan 2024
Dear Valued Guest,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
The hotel rooms and facilities were nice with modern decor. The staff looking after our room (Kamal) was very good and very aware of our needs and he replenished the supplies accordingly.
The restaurant was always busy during breakfast and the staff struggled to cope at times. This resulted in having to wait around for a long time for orders.
Overall, I’d give 9/10.
Saif Uddin
Stayed 6 nights in Dec 2023
Response from Ismail tepe on 29 Dec 2023
Dear Valued Guest,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
Dear Sabahat,Thank you for taking the time to share your positive feedback.I wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
Dear Ernie, Thank you for taking the time to share your positive feedback. We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team members. Your kind words serve as a great source of motivation for all of us as we strive to consistently deliver exceptional experiences. I wish to welcome you again soon. Kind Regards Ismail Tepe Front Office Manager
Dear Chandan, Thank you for taking the time to share your positive feedback. We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team members. I wish to welcome you again soon. Kind Regards Ismail Tepe Front Office Manager
10/10 Excellent
Saheel Amin
21 Dec 2023
Saheel Amin
Stayed 6 nights in Dec 2023
Response from Ismail tepe on 23 Dec 2023
Dear saheel,Thank you for taking the time to share your positive feedback.I wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
Staff working on level 2 were great (Anna,Ismail and Ching).
Special mention to Ismail who worked on level 2 dining, he was always so friendly and happy, and became a firm favourite with the kids. Showed genuine concern and acted so promptly when our daughter nearly choked!
Abdul Samad
Stayed 6 nights in Dec 2023
Response from Ismail tepe on 22 Dec 2023
Dear Guest,Thank you for taking the time to share your positive feedback.We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team member.Your kind words serve as a great source of motivation for all of us as we strive to consistently deliver exceptional experiences.I wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
Dear Alyousef,Thank you for taking the time to share your positive feedback.I wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
Great location, lovely helpful staff and clean rooms. Breakfast was wonderful
Verified traveller
Stayed 4 nights in Dec 2023
Response from Ismail tepe on 22 Dec 2023
Dear guest,Thank you for taking the time to share your positive feedback.I wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
10/10 Excellent
Sabahat
11 Dec 2023
Sabahat
Stayed 1 night in Dec 2023
Response from Ismail tepe on 13 Dec 2023
Dear Sabahat,Thank you for taking the time to share your positive feedback.We are delighted to learn that you had a wonderful stay.I wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
Dear Nicolas,Thank you for taking the time to share your positive feedback.We are delighted to learn that you had a wonderful stay. I wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
10/10 Excellent
MONET GAY, CASTRO VALLEY
Travelled with partner
28 Nov 2023
Liked: Amenities
Everthing smell so good and clean
MONET GAY
Stayed 2 nights in Nov 2023
Response from Ismail tepe on 3 Dec 2023
Dear Monet,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
Clean and up to date room and facilities, very friendly and helpful staff, walking distance to the National Museum, can walk to the old port / Mina area, good breakfast buffet, free parking available. The metro is reachable but it's a bit further out, so please keep this in mind if you are not renting a car.
Hsiao-Heng
Stayed 3 nights in Nov 2023
Response from Ismail tepe on 3 Dec 2023
Dear Hsiao-Heng,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
Very happy with this day. They’re friendly stuff very clean.
Heba
Stayed 4 nights in Nov 2023
Response from Ismail tepe on 3 Dec 2023
Dear Heba,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
The hotel is centrally located close to the National Museum, the corniche, and Islamic Museum of Art and Souq Waqif, which are major attractions in Doha. There is a metro station close by to go to farther places .
The facility was very clean and well maintained. The staff were so helpful, friendly, and courteous. I really enjoyed my stay.
Ben
Stayed 2 nights in Nov 2023
Response from Ismail tepe on 22 Nov 2023
Dear Valued Guest,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
Nice hotel but not much around the hotel, good for layover
Soo Hyun
Stayed 2 nights in Aug 2023
Response from Ismail tepe on 22 Nov 2023
Dear Valued Guest,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We wish to have you again,Best regards,Ismail TepeFront Office Manager
Dear Kim Ngan,Thank you for taking the time to share your positive feedback.We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team member.I wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
It was a superb experience. Excellent customer service.
Laura
Stayed 2 nights in Oct 2023
Response from Ismail Tepe-Front Office Manager on 8 Nov 2023
Dear Laura,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us. We look forward to seeing you again in the near future.Kind Regards,Ismail TepeFront Office Manager
Response from Ismail Tepe-Front Office Manager on 8 Nov 2023
Dear Lynne,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us. We look forward to seeing you again in the near future.Kind Regards,Ismail TepeFront Office Manager
Response from Ismail Tepe-Front Office Manager on 23 Oct 2023
Dear Hanan Showski,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us. We look forward to seeing you again in the near future.Kind Regards,Ismail TepeFront Office Manager
10/10 Excellent
Eleni
18 Oct 2023
Eleni
Stayed 1 night in Oct 2023
Response from Ismail tepe on 20 Oct 2023
Dear Eleni,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us.We look forward to seeing you again in the near future.Kind Regards,Ismail TepeFront Office Manager
Had to get moved to three different rooms because of the non cleanliness. The rooms smelled and floors were dirty.
Nene
Stayed 1 night in Aug 2023
Response from Ismail Tepe-Front Office Manager on 7 Oct 2023
Dear Nene,Thank you for choosing to stay with us.Our guests’ satisfaction is always paramount important to us and we are very sorry that you experienced inconvenience about the cleaning,your feedback was well noted and directed to related departments for improvement.We hope that you will allow us another change in near future and we will ensure that we will a flawless experience with us. I remain at your disposal for any further inquiries and future bookings. Kind Regards, Ismail TepeFront Office Manager
8/10 Good
Julie Dawn
Travelled with partner
1 Oct 2023
Liked: Cleanliness, staff & service, amenities
This is a good hotel but im surprised it is rated 5*. It is tired could do with some refurbishment especially in the pool/pure lounge area. Need to sort the tiles. Needs painting. Rooms are comfortable. Very clean but towels are not fluffy, curtains need washing and ironing. I expect that standrard for a 5*. Staff could not be improved on. They are so nice. Overa really enjoyed my stay but ... needs money spent on it to be worth the 5* price.
Julie Dawn
Stayed 9 nights in Sep 2023
Response from Ismail Tepe-Front Office Manager on 2 Oct 2023
Dear Julie Dwan,Thank you for your feedback.The staff at DoubleTree by Hilton Doha Old Town is proud of your satisfaction and your kind comments have been shared with the team. In the meantime, please be assured your constructive feedback was well noted to take the necessary action accordingly. We wish to have you again,Best regards,Ismail TepeFront Office Manager
Everyone at this hotel was extremely courteous! They moved me up to a beautiful studio room that overlooked the city and sea even though I didn't ask. The room was pristinely clean. The hotel is walking distance to Souf Waqif and national museum. I had limited time, about 6 hours to explore the city. Unfortunate I didn't have enough time to experience all of what Qatar had to offer! But this hotel blew me away with their staff and I got a very good night's sleep and the receptionist booked an uber for me to the airport which was quick. Doha and the people of Qatar are excellent!
Oliver
Stayed 1 night in Sep 2023
Response from Ismail Tepe-Front Office Manager on 2 Oct 2023
Dear Oliver,Thank you for taking the time to share your positive feedback.We are delighted to learn that you had a wonderful stay and were pleased with the services provided by our team member.Your kind words serve as a great source of motivation for all of us as we strive to consistently deliver exceptional experiences.I wish to welcome you again soon.Kind RegardsIsmail TepeFront Office Manager
8/10 Good
Esther
30 Aug 2023
Esther
Stayed 1 night in Aug 2023
Response from Ismail Tepe-Front Office Manager on 2 Oct 2023
Dear Esther,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us. We look forward to seeing you again in the near future.Kind Regards,Ismail TepeFront Office Manager
Response from Ismail Tepe - Front Office Manager on 11 Aug 2023
Dear Shahbaz,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us. We look forward to seeing you again in the near future.Kind Regards,Ismail TepeFront Office Manager
Absolutely joy full every thing was perfect and brake fast was icing on the cake
Shahbaz
Stayed 2 nights in Jul 2023
Response from Ismail Tepe-Front Office Manager on 11 Aug 2023
Dear Shahbaz,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us. We look forward to seeing you again in the near future.Kind Regards,Ismail TepeFront Office Manager
Response from Ismail Tepe-Front Office Manager on 11 Aug 2023
Dear Jerry,Thank you for your feedback.Its a pleasure to learn that you had a wonderful experience with us. We look forward to seeing you again in the near future.Kind Regards,Ismail TepeFront Office Manager
Property has been well maintained. Many food varieties during breakfast. Staff is extremely helpful and friendly. Everyone is so respectful. I would highly recommend this hotel if you plan to visit Qatar
Mahendra
Stayed 1 night in Jul 2023
Response from DoubleTree by Hilton Doha - Old Town. on 24 Jul 2023
Dear Mahendra,Thank you so much for your kind words! We are thrilled to hear that you enjoyed your experience with us. It means a lot to our team. If you have any more feedback or if there is anything else, we can do for you; please do not hesitate to reach out. We hope to welcome you back soon!Warm regards,DoubleTree by Hilton Doha - Old Town.