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Reviews of Melia Vinpearl Quang Binh

5 out of 5
Melia Vinpearl Quang Binh
Quach Xuan Ky street, Dong Hoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 94 out of 118 reviews" "
Rating 8 - Good. 18 out of 118 reviews" "
Rating 6 - Okay. 5 out of 118 reviews" "
Rating 4 - Poor. 1 out of 118 reviews" "
Rating 2 - Terrible. 0 out of 118 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chi Mai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean and river view was really beautiful. Every staff was really kind and helpful. Highlight of the stay was definitely the pool and breakfast buffet with wide selections of international and local food. We loved it so much we have just delay our flight by one day and booked one more night with them
Stayed 1 night in May 2024

10/10 Excellent

Tam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Up to dated hotel. Great location
Stayed 2 nights in Apr 2024
Response from Giang Doan on 4 Apr 2024
Dear Ms/Mr Tam, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. We all hope that we are able to welcome you back in the following time. Kind Regards, DOAN HUONG GIANG (Ms) Guest Experience Manager

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a world traveler and have never been more impressed with everything and everyone at this hotel
Stayed 4 nights in Mar 2024
Response from Giang Doan on 4 Apr 2024
Dear Darcy,On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. We all hope that we are able to welcome you back in the following time. Kind Regards, DOAN HUONG GIANG (Ms) Guest Experience Manager

10/10 Excellent

Berkeley

Liked: Cleanliness, staff & service, amenities
The staff is excellent and extremely helpful, which is the reason I chose Melia Dong Hoi for my return vacation to Vietnam
Stayed 2 nights in Mar 2024
Response from Giang Doan on 30 Mar 2024
Dear Mr. Berkeley,On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are delighted that you enjoyed your stay with us and highly appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,Giang DoanGuest Experience Manager

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Giang Doan (Ms.) on 12 Feb 2024
Dear Mr. Oliver, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel and recommend our hotel to your friends. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,DOAN HUONG GIANG Ms I GEX MANAGER

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Giang Doan (Ms.) on 29 Jan 2024
Dear Mr. Oliver, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. We all hope that we are able to welcome you back in the following time. Kind Regards, DOAN HUONG GIANG (Ms) GEX MANAGER

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel
Make no mistake, the Melia Vinpearl is faultless. There seems little point in listing all the good things about this hotel, as everything is top notch. Having said that, the best thing about the Melia is the staff. I would love to return to this hotel sometime soon.
Stayed 1 night in Jan 2024
Response from Giang Doan (Ms.) on 26 Jan 2024
Dear Mr. John, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,DOAN HUONG GIANG Ms I GEX MANAGER

6/10 Okay

Thi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Convenient location (market and restaurants surrounding, Vincom shopping mall next door), lovely views of the city and river from hotel, large size bedrooms, beautiful building (externally and internally) heated indoor pool, comfy bed and 3 pillow selection, in-room mini bar, Cons: service and attitude of some of the staff on duty which we have spoken with management about; food we ordered from room service took a very long time and freshness could be improved, approx 30 kids using the indoor pool for swim practice from 5pm daily which makes the pool area quite busy and noisey, floor to ceiling windows in the bedrooms dirty which affected viewing, some marks on walls and bathroom which could be removed with a deeper clean, must pay to access sauna Overall, to our disappointment, we found the stay didn’t meet our expectations in terms of service. There’s great potential so a note to management that a genuine smile and positive attitude could make an average become a great stay.
Stayed 2 nights in Jan 2024
Response from Giang Doan (Ms.) on 24 Jan 2024
Dear Ms. Thi, On behalf of the Hotel Management Board, I would like to say thank you for choosing Melia Vinpearl Quang Binh for your family vacation. We sincerely apologize for your unsatisfactory experience about the service quality and our staff attitude during your stay, we have a plan improve to ensure that there are no shortcomings that affect the customer experience. Once again, we would like to thank you for your comments, we will continue to improve hotel services to bring memorable experiences to our customers. We look forward to having another opportunity to welcome you at Melia Vinpearl Quang Binh in the near future. Kind Regards, GIANG DOAN (Ms) GUEST EXPERIENCE MANAGER

10/10 Excellent

Kieu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful luxury in Dong Hoi
Really nice luxury hotel and staff were very nice and helpful. Beautiful decor and large rooms. Close to the local markets and the hotel was helpful with tour bookings. Shopping mall next door for any needs. Lovely scenic waterfront too.
Stayed 3 nights in Dec 2023
Response from Giang Doan (Ms.) on 24 Jan 2024
Dear Ms. Kieu, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,GIANG DOAN (MS)GUEST EXPERIENCE MANAGER

8/10 Good

PJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Giang Doan (Ms.) on 24 Jan 2024
Dear sir/madam, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,GIANG DOAN (MS)GUEST EXPERIENCE MANAGER

10/10 Excellent

Thayer

Stayed 4 nights in Dec 2023
Response from Giang Doan (Ms.) on 24 Jan 2024
Dear Mr. Thayer, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,GIANG DOAN (MS)GUEST EXPERIENCE MANAGER

10/10 Excellent

Van

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for staying in Dong Hỏi
The food and the service at the breakfast were very good. We had the 2 connecting rooms and both were beautifully decorated. We were very happy with this hotel that we extended our stay.
Stayed 2 nights in Dec 2023
Response from Giang Doan (Ms.) on 2 Jan 2024
Dear Ms.Van, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,DOAN HUONG GIANG Ms I GEX MANAGER

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Giang Doan (Ms.) on 25 Dec 2023
Dear Mr. Declan, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,Giang Doan (Ms)Guest Experience Manager

10/10 Excellent

JUDIE

Travelled with family
Liked: Amenities
Wonderful staff, delicious and fresh food.
Stayed 2 nights in Nov 2023
Response from Giangdh on 6 Nov 2023
Dear Ms. Judie Quach-hovan, Warm greetings from Melia Vinpearl Quang Binh! Thank you for leaving us such a wonderful review. We feel so happy to read your kind comments about our service. I will be sharing your generous feedback with them all, as I know that it will encourage them even more to give the best service. Once again, thank you for choosing us and we look forward to welcoming you in the following time. Sincerely, Doan Huong Giang(Ms) Guest Experience Manager

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to appreciate: Anh,Be, Huyện, Sương….these are great staff people to help us during our stay We appreciate their friendly and helpfulness They should deserved their rewards
Stayed 2 nights in Oct 2023
Response from Giang Doan (Ms.) on 1 Nov 2023
Dear Mr. Thanh,On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time. Kind Regards, DOAN HUONG GIANG Ms I GEX MANAGER

6/10 Okay

michael

Travelled with partner
Liked: Property conditions & facilities
It’s a decent hotel but a bit dated. They struggled to seat people at breakfast which meant we ate in a corridor next to the lifts. It’s nothing f special but then again not a lot of competition.
Stayed 3 nights in Oct 2023
Response from Giang Doan (Ms.) on 1 Nov 2023
Dear Mr. Michael,On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us feedback. We are very sorry for the inconvenience that make you and your partner feel unpleasant during the breakfast time in the restaurant. We will well train our staff to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards, DOAN HUONG GIANG (Ms) GUEST EXPERIENCE MANAGER

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful hotel with very professional staff.
Stayed 2 nights in Jul 2023
Response from Giang Doan (Ms.) on 27 Jul 2023
Dear Mr. Herbert, On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us such valuable feedback. We are delighted that you enjoyed our services and your review is being shared to our team. We are looking forward to welcoming you next time. Kind Regards, DOAN HUONG GIANG (Ms) GUEST EXPERIENCE MANAGER

6/10 Okay

alex

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Big and comfort room. Service so-so
Booked a 2+1 room. But toiletries only provided for 2 paxs. Requested for water on check out day and it was chargeable. Quite disappointing
Stayed 2 nights in Jun 2023
Response from Giang Doan (Ms.) on 18 Jul 2023
Dear Mr. Alex Wong, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We do apologize for the inconvenience during your stay i.e. toiletries and water. We are looking forward to welcoming you back in the next time. Your Sincerely, Doan Huong Giang Guest Experience Manager

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from GIANG DOAN - GEX MANAGER on 18 May 2023
Dear Valued guest, On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us such valuable feedback. We are looking forward to welcoming you next time.Kind Regards, DOAN HUONG GIANG (Ms)GEX MANAGER

10/10 Excellent

SK

Stayed 1 night in May 2023
Response from GIANG DOAN - GEX MANAGER on 7 May 2023
Dear Valued guest, On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us such valuable feedback. We are looking forward to welcoming you next time. Kind Regards, DOAN HUONG GIANG (Ms)GEX MANAGER

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good staff, and great amenities.
Stayed 1 night in Apr 2023
Response from GIANG DOAN - GEX MANAGER on 14 Apr 2023
Dear Mr.Thomas, On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us such valuable feedback. We are delighted that you enjoyed our services. Your review is being shared to our team. We are looking forward to welcoming you next time.Kind Regards,DOAN HUONG GIANG (Ms) GEX MANAGER

10/10 Excellent

Ricardo

Stayed 1 night in Feb 2023
Response from Oanh Nguyen ( Ms) - Front Office Manager on 8 Feb 2023
Dear Mr. Ricardo, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the following time. Your Sincerely, Nguyen Thi Mai Oanh Front Office Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was phenomenal. The breakfast was amazing and the staff went above and beyond to meet our needs. I would return to this hotel without any hesitation.
Response from Oanh Nguyen ( Ms) - Front Office Manager on 6 Feb 2023
Dear Mr.Pass Scott Jay, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the following time. Your Sincerely, Nguyen Thi Mai Oanh Front Office Manager

10/10 Excellent

Shuqian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Oanh Nguyen ( Ms) - Front Office Manager on 1 Feb 2023
Dear Shuqian, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the following time. Your Sincerely, Ngo Huu Nhut Hotel Manager

10/10 Excellent

Shuqian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Oanh Nguyen ( Ms) - Front Office Manager on 29 Jan 2023
Dear Shuqian, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the next time. Your Sincerely, Nguyen Thi Mai Oanh Front Office Manager

10/10 Excellent

Erin, Bryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall wonderful stay at this hotel. The property is well-appointed and clean. Excellent beds - softer than the typical beds we’ve encountered in SE Asia at other hotels or Airbnbs. Hotel staff were pleasant and accommodating, went out of their way to help ensure we had everything we needed. Breakfast was included in our fare and had a wide variety of local and western options, very tasty. Airport pickup was easy and fast. They weren’t able to help us arrange a taxi or other transfer to the train station at the end of our stay, but that day was early during the Lunar New Year. Otherwise they almost certainly would have been able to
Response from Oanh Nguyen ( Ms) - Front Office Manager on 26 Jan 2023
Dear Ms. Erin, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the next time. Your Sincerely, Nguyen Thi Mai Oanh

10/10 Excellent

Kristine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place we stayed in all of Vietnam!
If you want to feel rich and bougie, stay here! Everything was good about this hotel. The bed was comfortable, the pool and jacuzzi were huge, the staff was very friendly and helpful… I could go on and on.
Stayed 1 night in Jan 2023
Response from Oanh Nguyen ( Ms) - Front Office Manager on 15 Jan 2023
Dear Ms.Kristine, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the next time.Your Sincerely,Nguyen Thi Mai Oanh Front Office Manager

6/10 Okay

Lucinda

Disliked: Staff & service
Response from Giangdh on 6 Nov 2023
Dear Ms Aston Lucinda Emily,On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us feedback. We are very sorry for the inconvenience that make you and your partner feel unpleasant during your stay. If you have free time, could you please share your experience via our email: mvqb.info@melia.comWe all hope that we are able to welcome you back in the following time.Kind Regards, DOAN HUONG GIANG (Ms) GUEST EXPERIENCE MANAGER

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Beautiful hotel. Definitely 5-star. Cheerful staff throughout, like An, and most are working on their English. Wonderful complimentary breakfast. Not much for a tourist to do in Dong Hoi during the winter.
Stayed 1 night in Dec 2022
Response from Giang Doan (Ms.) on 6 Dec 2022
Dear Ms. Eve Esptein, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the following time.Your Sincerely, Giang, Doan HuongGuest Experience Manager

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel at a wonderful price. Buffet breakfast is excellent. Pool isn’t in operation.
Stayed 1 night in Nov 2022
Response from Giang Doan on 6 Dec 2022
Dear Valued Guest, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of the hotel. We are very happy that you have enjoyed your staying and looking forwards to welcoming back in the following time. Your Sincerely, Giang, Doan HuongGuest Experience Manager

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2022
Response from Mai Oanh ( Ms) - Front Office Manager on 27 Nov 2022
Dear Mr.Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Peter, Union City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern and very friendly staff , good location .
Stayed 2 nights in Nov 2022
Response from Mai Oanh - Front Office Manager on 26 Nov 2022
Dear Mr. Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

my

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stayed, everything was great except dining options. Not much of food options to choose from. The staff was very helpful and friendly, especially the spa ladies.
Stayed 3 nights in Nov 2022
Response from Mai Oanh - Front Office Manager on 20 Nov 2022
Dear Valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Hung

Liked: Staff & service, amenities, property conditions & facilities
Very personal and clear!
Stayed 1 night in Jul 2022
Response from Mai Oanh - Front Office Manager on 22 Jul 2022
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Bartek

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The satts are so nice and the room condition was good
Stayed 2 nights in Apr 2021
Response from Front Office on 5 May 2021
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Hai Au General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Dong Hoi
Wonderful hotel! Great service, comfortable room with nice view, nice breakfast, awesome gym, loved using the sauna, and location is ideal. Recommended!
Stayed 1 night in Dec 2020
Response from Reservation on 29 Dec 2020
Dear Valued Guest, Thank you for your comment. We are so happy to see you have had great vacation at our hotel. Hope that to see you someday. Merry Christmas and Happy New Year. Reservation

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from General Manager on 3 Mar 2020
Thank you

10/10 Excellent

Shireesh, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow a wonderful nearly brand new hotel, very comfortable hotel for accommodation and their breakfast was good. Hotel facing ocean. Staff was very helpful. Special mention hotel staff (sorry don’t recall their names) went above and beyond to make our stay very memorable.
Stayed 2 nights in Feb 2020
Response from Nguyen Hai Au /General Manager on 27 Feb 2020
Dear Ms/Mr Shireesh, Thank you for spending time with us. We greatly appreciate your kind words. Wish you all the best and would love to serve you again. With best regards,

10/10 Excellent

Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and location for Dong Hoi
Lovely place to stay in Dong Hoi. Large rooms, beds and great shower. Varied breakfast. Located on top of the vincom mall and right next to the market and a couple of different restaurants. Our Phong nha tour picked us up right outside. If you want to take the local bus it's also a short walk away. The town itself was a bit dead in the evening but it was nice to walk along the riverside.
Stayed 3 nights in Feb 2020
Response from Nguyen Hai Au /General Manager on 23 Feb 2020
Dear Sir/Madam, Warm greetings from Vinpearl Hotel Quang Binh. We greatly appreciate your kind words. Thank you so much & see you next time.

10/10 Excellent

Calum, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, looks very new and fresh. Would stay again
Stayed 2 nights in Feb 2020
Response from Nguyen Hai Au /General Manager on 23 Feb 2020
Dear Sir/ Madam, Thank you for choosing Vinpearl Hotel Quang Binh. We greatly appreciate your kind words. We are most grateful. Look forward to welcoming you again.

10/10 Excellent

Alistair, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
You really can’t fault this place everything is perfect.
Stayed 3 nights in Feb 2020
Response from Nguyen Hai Au /General Manager on 23 Feb 2020
Dear Sir/ Madam, Thank you for spending time with us. We are most grateful. Look forward to welcoming you again at Vinpearl Hotel Quang Binh. With Best regards,

8/10 Good

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was restful
Good location. Good view from all directions. Good breakfast. Friendlt staff
Stayed 1 night in Dec 2019
Response from General Manager on 23 Feb 2020
Dear Sir/ Madam, Warm greetings from Vinpearl Hotel Quang Binh. Thank you for spending time with us. Look forward to welcoming you again. Best regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was spacious and clean. Staff were friendly and helpful. Bath tub shower was not working. Water pressure was low, not adequate. While taking bath suddenly hot water stops and we frequently got cold shock during bathing and also during shaving. Very very disappointing in such a star hotel. Shame on Vinh pearl group.
Stayed 2 nights in Jan 2020
Response from Reservation Team on 23 Jan 2020
Dear Valued customer, Thank you for your feedback and your staying. We apologize to you for inconvenience and could not bring a good experience in Quang Binh. Via your feedback, we will improve and fix all equipments in the bathroom. We are highly appreciate your comment to build our service in the future not only you but also others customer. Again, thank you so much and have a nice day. Reservation Team

10/10 Excellent

Adrian, Hawaii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily the best bang for my buck and experience in hotels in Vietnam. The size for a Deluxe out-compares, so far, the other Deluxe King rooms I’ve been to in Vietnam. The unit is very large with a modern layout. The complimentary ginger tea refreshment when checking in was delicious. The bathroom’s shower, tub, toilet and sink were very clean and the housekeeping was very responsive. The breakfast was very generous and responsive as well. The location is in walking distance to the market, shopping mall and various restaurants and cafe’s. The facility offers free access to an indoor swimming pool, jacuzzi, steam and or sauna room. If you’re looking for pure comfort this is the place to go to.
Stayed 1 night in Dec 2019
Response from Nguyen Hai Au/ General Manager on 23 Feb 2020
Dear Sir/ Madam, Thank you for choosing Vinpearl Hotel Quang Binh. We greatly appreciate your kind words. Look forward to welcoming & serving you again. With best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel let down by the restaurant
The staff at this are amazing, nothing is too much trouble. The swimming pool is brilliant, really big and was always very quiet. The hotel is very beautiful. However, the showers are very temperamental and would randomly burst out scalding hot water, there was no happy temperature. On the first night we ate in the hotel restaurant and it was very expensive with very small portions of really disappointing food. The second night we ordered room service which was good but again small portions.Unfortunately there was no where else in the vicinity to eat at night.
Stayed 2 nights in Sep 2019
Response from General Manager on 3 Oct 2019
Dear Anonymous, Thank you so much for choosing Vinpearl Hotel Quang Binh. We would like to apologize for your recent experience and sorry to hear you were less than satisfied with the food quantify, but I always believe our food quality is good. We understand your expectation and agree that this is not acceptable. If you give us a chance, we are intent on making this right in the future. We hope you have more and more beautiful trips in life and do believe that whenever you have a chance to come back Dong Hoi city, you will stay with us. Thank you and see you again ! Sincerely, Nguyen Hai Au General Manager

10/10 Excellent

Jo-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from General manager on 3 Oct 2019
Xin chao Jo-Ann, Thank you for your staying at Vinpearl Hotel Quang Binh. That's great to know that you had enjoyed your stay at our hotel.We are appreciate for your valuable feedback. We are looking forward to welcome you back soon. Kind Regards, Nguyen Hai Au General Manager

8/10 Good

Nestan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. The only downside is that there is no place to chill. The restaurant and the Pool are super noisy, the setup of the sauna and spa are not very relaxing.
Stayed 1 night in Aug 2019
Response from General Manager on 12 Oct 2019
Xin chao Nestan, Thank you for your staying at Vinpearl Hotel Quang Binh. We believe that our staffs will always make your stay enjoyable and comfortable. We are looking forward to welcome you back soon. Kind Regards, Nguyen Hai Au General Manager

10/10 Excellent

Allan. A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from General Manager on 12 Oct 2019
Xin chao Allan, Thank you for your staying at Vinpearl Hotel Quang Binh. That's great to know that you had enjoyed your stay at our hotel. We are appreciate for your valuable feedback. We believe that our staffs will always make your stay enjoyable and comfortable. We are looking forward to welcome you back soon. Kind Regards, Nguyen Hai Au General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Vinpearl is a beautiful hotel in a good location. I was upgraded to a suite and the views were spectacular. The staff was extremely helpful.
Stayed 2 nights in Jul 2019
Response from Hotel management. on 14 Aug 2019
Dear Anonymous, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Best regards Hotel management.