Outdoor pool, pool loungers
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Reviews of Phu Cuong Beach Hotel

3 out of 5
Phu Cuong Beach Hotel
381 Truong Phap, Dong Hoi, Quang Binh

Reviews

6.0
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hotel is reasonably ok but not as comfortable as expected. Air conditioning was not strong enough and room wasn't as clean as it should be. Would say the hotel is at the lower end of a 3 star.
Stayed 5 nights in Aug 2018
Response from PHU CUONG BEACH HOTEL on 26 Sept 2018
Dear Anonymous, We would like to thank you for your time and your positive comments regarding your recent stay at Phu Cuong Beach Hotel. We are most delighted to read that you have spent a great time with us. Your encouraging and kind comments are a great motivation and give us even more enthusiasm in maintaining our efforts to offer high quality service to our guests. However I am really sorry that your experience did not meet totally your expectations; please allow me to express my most sincere apologies. I will talk personally to our house keeping , who receives usually very good comments, in order to avoid such problems to happen again in the future. Sincerely , Hoang Thi Thao

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't believe the location!!! Not as it seems
Firstly, google maps has it mapped incorrectly, the hotel itself is approximately 4kms further out than stated on booking site - in the "boondocks" very little around, certainly not within walking distance!! Service and check in was crap, didn't have our reservations (this has never happened before). Room dirty, sheets not changed, no towels in room. Shower looked flash like a space ship, but did not drain making it unusable for more than one quick shower within an hour or so. Breakfast below average for non-Asian. No safe in room and difficulty getting use of safe at desk. Only one staff on desk on a Sunday and wanted us to pay again despite already have paid. But beach was nice!!!!
Stayed 1 night in Jul 2018
Response from PHU CUONG BEACH HOTEL on 26 Sept 2018
Dear Annette, Thank you for choosing Phu Cuong Beach Hotel to stay whilst in Dong hoi. We are very regret to read the negative feedback that you have mentioned about the location on Google maps we were check and change for correct. We also regret to hear that the bathroom , and something wrong did not meet your expectation. As you know Phu Cuong Beach Hotel is a new hotel , we will processing the renovation and teaching for staffs we hope that there will be a chance in the future for us to assign a suitable room for you. Sincerely, Phu Cuong Beach Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful experience living in this hotel
Stayed 1 night in Mar 2018
Response from Ms Tố Anh on 1 Apr 2018
Thank you for your trust and choice of Phu Cuong Beach hotel. We are happy to serve you Nice to welcome you again Thank you so much