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Reviews of Victoria Palms Inn & Suites

2.5 out of 5
Victoria Palms Inn & Suites
600 Kingston Way, Donna, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 322 out of 687 reviews" "
Rating 8 - Good. 216 out of 687 reviews" "
Rating 6 - Okay. 73 out of 687 reviews" "
Rating 4 - Poor. 39 out of 687 reviews" "
Rating 2 - Terrible. 37 out of 687 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property Nice breakfast too
Stayed 3 nights in Apr 2024
Response from Art K - Sales Director on 30 Apr 2024
Thank you for your gracious feedback. We appreciate your patronage. Please come visit us again real soon.

6/10 Okay

Dalia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room smelled musty
Stayed 1 night in Mar 2024
Response from Art K - Sales Director on 9 Apr 2024
Thank you for taking a moment to provide us with this valuable feedback. We will follow up with housekeeping management to inspect this guest room so that it should meet our highest standards.

2/10 Terrible

Toni

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The information on Expedia is totally exaggerated!!! The “suites” are OLD. They are clean but we were refused, by the manager, to get our room cleaned. Two days in a row, we were REFUSED housekeeping services. I was told if I wanted fresh towels and coffee, I could come pick up up towels. I was also told by the manager that he was not responsible for his employee that told me he would make sure my room would be cleaned the second day. Also that the employee I spoke to the day before, is not a manager and whatever he told me was insignificant. He’s the manager (God), and is not responsible for any employee on the property. He also said that he was busy with the property after the exit of the Winter Texans; NOT anyone or anything after that. So, I was just out of luck. If I want towels, I could come get them but he assured me that there would be no housekeeping services during my 4 day stay. Reserve a suite here at your own risk!!!; and know that the manager could care less whether you come here, or not. And that the manager has a God complex so if you want him to do anything, he expects reverence when speaking to him, or he will just hang up on you.

10/10 Excellent

Cristyna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Art K - Sales Director on 5 Apr 2024
Thank you for your positive feedback and high score. We appreciate your business and value you as our guest. Best regards

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front checkin person greeted me, checked me in, informed me of the breakfast accommodations and hours and hooked me up with bottle water. Simple, easy and need to know information. I call that efficient. Thank you.
Stayed 1 night in Mar 2024
Response from Art K - Sales Director on 5 Apr 2024
We thank you for choosing to stay at Victoria Palms Inn & Suites. Your encouraging feedback means a great deal to us. Thank you for your patronage and have a wonderful day!

2/10 Terrible

Angela

Travelled with group
Disliked: Cleanliness, staff & service
Needs some Reno’s and room dirty
Stayed 1 night in Mar 2024
Response from Art K - Sales Director on 5 Apr 2024
Thank you for your valuable feedback. It is important to know our guests perspective of things. We have undergone renovation of our hotel and suites over the last 2 years. The project is not completely done, however we have been able to remodel about 60 of our 120 rooms. We hope to see you again soon so you can try one of our remodeled suites. Best regards!

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service
Reminded me of the old motels we stayed in as kids when traveling on vacations. It was my misperception when I booked this. On the Expedia website it said free “Buffet Breakfast”. Not even close.
Stayed 1 night in Mar 2024
Response from Art K - Sales Director on 5 Apr 2024
Thank you for your feedback. We appreciate your business. During our winter season, we operate both a full restaurant while also providing a complementary hotel lobby area continental breakfast. Either one is at the guest's discretion. Best

10/10 Excellent

Franco P

Liked: Cleanliness, staff & service, property conditions & facilities
My room was extremely clean
Stayed 1 night in Feb 2024
Response from Art K - Sales Director on 21 Mar 2024
Thank you for your positive feedback and high score. We appreciate your business and value you as our guest. Best regards -

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Noce
Stayed 2 nights in Feb 2024
Response from Art K - Sales Director on 21 Mar 2024
Thank you for your vote of confidence. We appreciate your patronage. Have a great day!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites could use an updating but we're very clean. Breakfasts were great. Everyone was so friendly including guests.
Stayed 2 nights in Feb 2024
Response from Art K - Sales Director on 5 Apr 2024
We thank you for choosing to stay at Victoria Palms Inn & Suites. Your score of 5 out of 5 means a great deal to us. Thank you for your patronage.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Great area location
Stayed 1 night in Feb 2024
Response from Art K - Sales Director on 21 Mar 2024
Thank you for your review. The mid Rio Grande Valley is rich with tourist locations to visit from farmers markets to the San Juan Shrine. We hope to see you again real soon. Best -

10/10 Excellent

jessica, Saint Hedwig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Feb 2024
Response from Art K - Sales Director on 21 Mar 2024
Thank you for your patronage and high score vote of our hotel. We appreciate your business and hope to see you again. Best regards,

4/10 Poor

Lise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Art K - Sales Director on 5 Feb 2024
Thank you for taking time to score a review. We apologize for falling short of the experience you deserve. Please ask to speak with one of our managers so that we can improve on those areas for your next stay.

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice place. Short drivetimes to most things you would enjoy while you are in southwest Texas.
Stayed 4 nights in Jan 2024
Response from Art K - Sales Director on 22 Jan 2024
Thank you for taking a moment to submit an excellent review. We are grateful for your feedback and look forward to hosting you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Art K - Sales Director on 22 Jan 2024
Much thanks for your outstanding review. We are delighted to hear you enjoyed your stay with us.

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Art K - Sales Director on 22 Jan 2024
Thank you for your vote of confidence. We appreciate you taking a moment and scoring our property. We value your business and hope to see you again soon.Best regards,

10/10 Excellent

Amanda

Travelled with partner
Loved our suite!
Stayed 7 nights in Dec 2023
Response from Art K - Sales Director on 22 Jan 2024
Thank you for your patronage and high score vote of our hotel. We appreciate your business and hope to see you again.Best regards,

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Stayed 1 night in Dec 2023
Response from Art K - Sales Director on 5 Feb 2024
We thank you for choosing to stay at Victoria Palms Inn & Suites. Your score of 10 means a great deal to us. Thank you for your patronage.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 1 night in Dec 2023
Response from Art K - Sales Director on 27 Dec 2023
Many thanks for your excellent review of our Victoria Palms Inn & Suites. We value your patronage and hope to host your stay in the Mid Valley again. Have a Happy New Year!

6/10 Okay

Jaime

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Art K - Sales Director on 20 Dec 2023
We appreciate you taking a moment to provide us with your survey. Sorry for falling short of the excellent experience you deserve. Please call us and ask to speak with one of our managers so that we can know which areas we were lacking in during your stay. Best regards -

8/10 Good

enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba muy limpio y muy bien acondicionado
Stayed 2 nights in Dec 2023
Response from Art K - Sales Director on 20 Dec 2023
Muchas gracias, te agradezco.

10/10 Excellent

Sofia

Stayed 1 night in Dec 2023
Response from Art K - Sales Director on 20 Dec 2023
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay. Much thanks for scoring us 5 out of 5 on this review. Hope to see you again real soon.

10/10 Excellent

Arelis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Art K - Sales Director on 14 Dec 2023
We thank you for choosing to stay at Victoria Palms Inn & Suites. Your score of 10 means a great deal to us. Thank you for your patronage.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We have stayed at VP many times, normally 5 days at a time and as many as 60 days ! When checking in on this most recent visit I requested the suite that we have previously enjoyed and was told that the reservation we made through Orbitz was ridiculously low and that we would have to stay in another suite. Turns out the suite they assigned us was easier to get to, everything functioned properly and it was cleaner. Exact same footprint and all amenities the same except for the living room sofa, it was not a sofa sleeper. We sleep together, there were only two of us. No problem there. The faceless person in the back room giving instructions to the front desk staff should be demoted to groundskeeper.
Stayed 4 nights in Dec 2023
Response from Art K - Sales Director on 14 Dec 2023
Thank you for providing us with this valuable feedback. We are very sorry for what was left to be desired during your arrival. We have used this as an opportunity to teach and revisit the guest relations and check in process. Please feel free to call us and ask to speak with one of our managers in order to see if we can provide you with some appeasement as a token of our commitment to you and all our guests.

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple older property Dont be finicky Enjoy the palm trees and lovely community
Stayed 2 nights in Dec 2023
Response from Art K - Sales Director on 11 Dec 2023
Thank you for your vote of confidence. We appreciate you taking a moment and scoring our property. We value your business and hope to see you again soon.Best regards,

4/10 Poor

Hector Xavier

Stayed 1 night in Nov 2023

8/10 Good

trudy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It's always a good decent place to stay, my last visit was nicer than this one. This visit they put me in a room that had nasty looking stains on the nightstands, no access to plugs on both sides of the bed, and pretty noisy because of the freeway. Also no shampoo and conditioner or soap had to go get some, so that was a bummer but for the price, it's whatever.
Stayed 2 nights in Nov 2023
Response from Art K - Sales Director on 28 Nov 2023
Thank you for your valued feedback. We are sorry for what was left to be desired during your stay. We will take this feedback into advisement and work on improving our guest experience. Hope too see you again soon.

2/10 Terrible

Samuel

Stayed 2 nights in Nov 2023
Response from Art K - Sales Director on 20 Dec 2023
We appreciate you for taking time to provide us with valued feedback. Our sincerest apologies for falling short of the experience you expected and deserve. Please reach out to one of our managers so that we can know which areas we can improve in on your next stay. Thank you,

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this property!
Stayed 3 nights in Nov 2023
Response from Art K - Sales Director on 28 Nov 2023
Thank you for your valued feedback. Your vote of confidence is very important to us.Have a great day!

2/10 Terrible

Manuel

Stayed 1 night in Nov 2023
Response from Art K - Sales Director on 20 Dec 2023
Thank you for taking time to provide us with a review. We apologize for falling short of the experience you deserve. Please ask to speak with one of our managers so that we can know which areas we can improve in on your next stay. Best regards -

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 1 night in Nov 2023
Response from Art K - Sales Director on 28 Nov 2023
Thank you for taking a moment in your day to score us 5 out of 5. We appreciate your patronage.Best,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mmm
Stayed 1 night in Nov 2023
Response from Art K - Sales Director on 27 Nov 2023
Thank you for your feedback and recommending our hotel by scoring 5 out of 5 for us. We appreciate your business. Best regards,

2/10 Terrible

Bahaa, Katy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad no wifi in rooms staff rude and unhelpful, they should check room before they check in customers
Stayed 1 night in Nov 2023
Response from Art K - Sales Director on 27 Nov 2023
Thank you for your feedback, we appreciate your input and look forward to working on the areas where we fell short during your stay. Feel free to contact one of our managers at the property. We would be happy to discuss your stay.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Quick family trip in the area and we enjoyed our stay.
Stayed 2 nights in Nov 2023
Response from Art K - Sales Director on 27 Nov 2023
Thank you for your feedback and recommending our hotel by scoring 8 out of 10 for us. We appreciate your business. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Art DOSM on 27 Nov 2023
Thank you for your patronage and high score vote of our hotel. We appreciate your business and hope to see you again.Best regards,

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Oct 2023
Response from Art DOSM on 27 Nov 2023
Thank you for your patronage and high score vote of our hotel. We appreciate your business and hope to see you again.Best regards,

10/10 Excellent

Josue

Stayed 1 night in Oct 2023
Response from Art DOSM on 27 Nov 2023
Thank you for your patronage and high score vote of our hotel. We appreciate your business and hope to see you again.Best regards,

10/10 Excellent

Jessie

Liked the hospitality and helpful staff. Convenient location
Stayed 2 nights in Oct 2023
Response from Art K - Sales Director on 11 Dec 2023
Thank you for your valued feedback. We appreciate your patronage and hope to see you again real soon.Best,

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We say here 3-4 times a year for a 5-7 days for 4 years now. One trip for for 2 months. Highly recommend.
Stayed 4 nights in Oct 2023
Response from Art K - Sales Director on 11 Dec 2023
We appreciate you for your valued feedback. Thank you for your patronage and hope to see you again real soon.Best,

6/10 Okay

nancy

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Maribel

Stayed 1 night in Oct 2023

10/10 Excellent

Calixto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

cristian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Getting close to needing some renovation, not because of decay but because it seems old fashioned. Still would definitely stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Just had trouble getting back my 100$ deposit.
Stayed 1 night in Sep 2023
Response from Art DOSM on 27 Nov 2023
Thank you for your patronage and high score vote of our hotel. We appreciate your business and hope to see you again.Best regards,

6/10 Okay

Jessica

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Super clean, comfortable, quiet, and surprisingly affordable. Will definitely recommend and will definitely stay again
Stayed 1 night in Sep 2023

10/10 Excellent

Fransisco

Travelled with family
Liked: Cleanliness, amenities
Great place for the price. Staff is super friendly.
Stayed 1 night in Sep 2023
Response from Art K - Sales Director on 11 Dec 2023
Your valued feedback is very important to us. We appreciate you taking the time to send us high scores. We hope to see you again real soon.Best,

10/10 Excellent

Steely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Elba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, friendly
Stayed 1 night in Aug 2023