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Reviews of Hilton Garden Inn Dothan

3 out of 5
Hilton Garden Inn Dothan
171 Hospitality Lane, Dothan, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 241 out of 422 reviews" "
Rating 8 - Good. 111 out of 422 reviews" "
Rating 6 - Okay. 45 out of 422 reviews" "
Rating 4 - Poor. 14 out of 422 reviews" "
Rating 2 - Terrible. 11 out of 422 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jerica - AGM on 1 May 2024
We are glad you enjoyed your stay with us!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room.
Stayed 1 night in Apr 2024
Response from Jerica - AGM on 29 Apr 2024
Thank you for your feedback!

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jerica - AGM on 4 Apr 2024
Thank you for your feedback

10/10 Excellent

karen a

Travelled with family, Travelled with partner
Liked: Amenities
Great price point, classy, nice bar in the lobby with very good food.
Stayed 1 night in Mar 2024
Response from Jerica - AGM on 2 Apr 2024
We are glad you enjoyed your stay here with us!

6/10 Okay

James

Stayed 1 night in Mar 2024
Response from Jerica - AGM on 2 Apr 2024
Thank you for staying with us

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Thought my reservation included breakfast but didn’t. A little disappointed. Otherwise good. Good location.
Stayed 1 night in Mar 2024
Response from Jerica - AGM on 5 Mar 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 Excellent

Trace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was kind and professional. The room was clean and we slept well.
Stayed 1 night in Feb 2024
Response from Jerica - AGM on 1 Mar 2024
Thank you for taking the time to leave us a review. Our guests' feedback is very important to us. I am so glad to hear you enjoyed your stay with us, we hope if you find yourself back in Dothan we'll see you again!

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean.
Stayed 1 night in Feb 2024
Response from Jerica - AGM on 26 Feb 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

8/10 Good

T

Liked: Cleanliness, staff & service, amenities
No soap in the bathroom and no body wash. All of the questions I had were not responded to until it was too late. Jessica at the front desk was very helpful. Other employees not so much.
Stayed 1 night in Feb 2024
Response from Jerica - AGM on 13 Feb 2024
Thank you for taking the time to let us know about your recent experience at our hotel. We at take a great deal of pride in meeting our customer’s expectations and are disappointed anytime we fall short of that goal. Your input and concerns are appreciated. Again, thank you for taking the time to bring this matter to our attention. We value your business and will continue to work hard to exceed your expectations

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Fridge, microwave, and coffeemaker inoperative
Stayed 1 night in Feb 2024
Response from Jerica - AGM on 7 Feb 2024
Thank you for taking the time to provide feedback, though we're disheartened to hear about your experience. We take all feedback seriously and are committed to providing exceptional service to all our guests. We apologize that your stay did not meet your expectations. If you'd like to discuss your concerns further, please don't hesitate to reach out to our management team. We value your input and hope to have the opportunity to better serve you in the future.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV controller did not work. We went to desk and got new batteries but it still did not work.
Stayed 1 night in Feb 2024
Response from Jerica - AGM on 5 Feb 2024
Thank you for your feedback

10/10 Excellent

Shalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe environment
Stayed 1 night in Feb 2024
Response from Jerica - AGM on 5 Feb 2024
We are glad you enjoyed your stay here with us

8/10 Good

Robert

Travelled with family
Liked: Staff & service
My stay was great.
Stayed 3 nights in Jan 2024
Response from Jerica - AGM on 17 Jan 2024
Thank you, Robert, for your feedback. We are so glad you enjoyed your stay here with us.

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jerica - AGM on 11 Jan 2024
Thank you for your response, we hope you enjoyed your stay here with us!

8/10 Good

Stefanie, Camarillo

Stayed 1 night in Jan 2024
Response from Jerica - AGM on 9 Jan 2024
Thank you for the review!

8/10 Good

KEVIN, Washington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Jerica - AGM on 9 Jan 2024
We are glad you enjoyed your stay!

10/10 Excellent

April

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, with great customer service. It could also use a few improvement like the elevator it really needed cleaning and the bathroom seemed to have a lot of rust on the light fixtures from weathering or some sort maybe the be water is a bit hard in the area, but overall a great stay.
Stayed 1 night in Jan 2024
Response from Jerica - AGM on 9 Jan 2024
Thank you for the feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jerica - AGM on 9 Jan 2024
Thank you for the review!

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Easy to find off a main road with many amenities near by
Stayed 1 night in Jan 2024
Response from Jerica - AGM on 9 Jan 2024
Thank you for the feedback!

10/10 Excellent

Bruce

Stayed 1 night in Jan 2024
Response from Jerica - AGM on 9 Jan 2024
Thank you for the review!

6/10 Okay

Rick

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Rooms are out dated. First assigned room had a bathroom water leak with wet carpet outside bathroom door. Called office they told us we had to bring all of our belongings back down to Lobby to assign us another room (which we did not do). Our second room color was going out on tv and the bed was old and uncomfortable. Place seemed to be remodeled on outside but needs TLC on the inside.
Stayed 1 night in Dec 2023
Response from Jerica - AGM on 5 Jan 2024
I wish to take this opportunity to thank you for staying with us here at the Hilton Garden Inn, and for sharing with me your concerns. Our management and staff appreciate and rely on our guest to help us understand the areas in which our guests feel need immediate attention. We are fully cognizant that guests who stay at a Hilton facility expect and deserve the very best accommodations and service Hilton Garden Inn has built its reputation on throughout the hotel industry.I appreciate the time you took out of your busy schedule to share this with me and we can assure you these specific matters have been addressed to help ensure these same issues can be avoided in the future.We hope that you will come back and stay with us again in the not too distant future and let us know if we have successfully improved upon our services.

8/10 Good

forest

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jerica - AGM on 2 Jan 2024
Thank you for the review, we are glad you enjoyed your stay here with us!

10/10 Excellent

David Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jerica - AGM on 26 Dec 2023
Thank you for your feedback, we are so glad you enjoyed your stay here with us!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jerica - AGM on 22 Dec 2023
Thank you for your feedback!

10/10 Excellent

Savanna

Stayed 1 night in Dec 2023
Response from Jerica - AGM on 20 Dec 2023
Thank you for your feedback

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jerica - AGM on 13 Dec 2023
Thank you, Kevin, for the 5-star review! We are glad you enjoyed your stay!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very courtious!
Stayed 1 night in Nov 2023
Response from Jerica - AGM on 29 Nov 2023
We are so glad you enjoyed your stay with us!

4/10 Poor

jeff

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Old dental floss on the floor. Rooms need to be updated
Stayed 1 night in Nov 2023
Response from Jerica - AGM on 29 Nov 2023
Thank you for your feedback, we have addressed this with the staff and hope you will give us another try if you're ever back in Dothan.

10/10 Excellent

Jermaine

Stayed 1 night in Nov 2023
Response from Jerica - AGM on 20 Dec 2023
Thank you for the great feedback

10/10 Excellent

Karen, huntsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet and clean.
Stayed 1 night in Nov 2023
Response from Jerica - AGM on 20 Nov 2023
Thank you so much for your feedback, we are happy you enjoyed your stay here with us!

6/10 Okay

Kathy

Travelled with pets
No free breakfast
Stayed 1 night in Nov 2023
Response from Jerica - AGM on 20 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package.

10/10 Excellent

Lamar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to shopping and dining. I also enjoyed the service that was available at the hotel
Stayed 1 night in Nov 2023
Response from Jerica - AGM on 17 Nov 2023
Thank you for your feedback we are so glad you enjoyed your stay here with us!

10/10 Excellent

Gerald

Stayed 1 night in Nov 2023
Response from Jerica - AGM on 14 Nov 2023
Thank you, Gerald, for the 10/10 rating. We are glad you enjoyed your stay with us.

8/10 Good

Juanquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jerica - AGM on 13 Nov 2023
We are so glad you enjoyed your stay with us, thank you for your feedback!

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jerica - AGM on 3 Nov 2023
Thank you for your feedback, we are so glad you enjoyed your stay here with us.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jerica - AGM on 1 Nov 2023
Thank you for the review!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another nice stay
Front desk is very helpful. Breakfast waitress is so pleasant. Rooms are clean and in good shape. Nice bathrooms. Plenty of ground for sitting and relaxing.
Stayed 1 night in Oct 2023
Response from Jerica - AGM on 30 Oct 2023
Thank you so much for the great review. We are glad you enjoyed your stay with us.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HGI Dothan
Never disappointed with Hilton garden inn Dothan Al. It’s always clean and comfortable.
Stayed 1 night in Oct 2023
Response from Jerica - AGM on 26 Oct 2023
Thank you Karen for such kind words. We appreciate you staying with us.

10/10 Excellent

Herbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Jerica - AGM on 17 Oct 2023
Thank you for your feedback

8/10 Good

Luis

Travelled with family, Travelled with group
Liked: Cleanliness
Nice buffet breakfast. Needs a bit of updating. Front desk Staff sometimes nowhere to be found.
Stayed 2 nights in Oct 2023
Response from Jerica - AGM on 8 Oct 2023
Thank you for the feedback! We appreciate you staying with us.

10/10 Excellent

Shannon

Stayed 1 night in Oct 2023
Response from Jerica - AGM on 3 Oct 2023
Thank you for your feedback, we are so glad you enjoyed your stay here with us!

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very kept up and clean everything went smoothly from check in to check out and the front desk was nice as well. I had no issues while I stayed.
Stayed 1 night in Sep 2023
Response from Jerica - AGM on 2 Oct 2023
Thank you for your feedback, we are so glad you enjoyed your stay with us!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jerica - AGM on 25 Sept 2023
Thank you for your feedback

10/10 Excellent

Dion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Sep 2023
Response from Jerica - AGM on 19 Sept 2023
Thank you for your feedback!

10/10 Excellent

Anna

Stayed 2 nights in Sep 2023
Response from Jerica - AGM on 9 Sept 2023
Thank you for the feedback! We are so glad you enjoyed your stay.

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jerica - AGM on 31 Aug 2023
Thank you for the feedback, we are so glad you enjoyed your stay with us!

10/10 Excellent

Tybrisha

Stayed 1 night in Aug 2023
Response from Jerica - AGM on 29 Aug 2023
We are so glad you enjoyed your stay here with us!

10/10 Excellent

Nia

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 2 nights in Aug 2023
Response from Jerica - AGM on 25 Aug 2023
Thank you for your feedback!

4/10 Poor

Kayla, Dothan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Jerica - AGM on 20 Aug 2023
Thank you for your feedback

6/10 Okay

Tamira

Stayed 2 nights in Aug 2023
Response from Jerica - AGM on 5 Sept 2023
Thank you for your feedback!