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Serena Palace Hotel

Property class: 3

Choose dates to view prices

Consider a stay at Serena Palace Hotel and take advantage of a free return airport shuttle, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

4.0 out of 10

Popular amenities

  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is €71
includes taxes & fees
7 May - 8 May

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | View from room

Standard Double Room

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

Senior Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

Suite

  • City view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed
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About the area

Located in Akwa II neighbourhood, Serena Palace Hotel is connected to a shopping centre. La Nouvelle Liberte and Cathedral of Saints Peter and Paul are local landmarks, and travellers looking to shop may want to visit Eko Market and Douala Grand Mall. Looking to enjoy an event or a game while in town? See what's happening at Stade de la Reunification or Japoma Sports Complex. Visit our Douala travel guide
Map
Boulevard de la Republique, Douala, 4330

What's nearby

  • Eko Market
    16 min walk - 1.4 km
  • La Nouvelle Liberte
    16 min walk - 1.4 km
  • Cathedral of Saints Peter and Paul
    2 min drive - 2.0 km
  • Douala Grand Mall
    6 min drive - 5.6 km
  • Japoma Sports Complex
    20 min drive - 22.2 km

Getting around

  • Douala (DLA-Douala Intl.)
    34 min drive

Restaurants

  • Café De France
    13 min walk
  • La Reine
    13 min walk
  • La Kora Restaurant
    8 min walk
  • La Fourchette
    14 min walk
  • le fouquet
    12 min walk

About this property

Serena Palace Hotel

Hotel located in Akwa II
At Serena Palace Hotel, you can look forward to a free return airport shuttle, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Outdoor pool access nearby
  • Free self-parking, plus extended parking (surcharge)
  • Buffet breakfast (surcharge), a local area shuttle and access to a nearby health club
  • A lift, 1 meeting room and coffee/tea in reception
Room features
All 73 individually furnished rooms have thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with baths
  • HDTVs with cable channels
  • Private gardens, daily housekeeping and desks

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • 24-hour free return airport shuttle on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 5:30 AM to 9 AM for a fee: USD 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Health club
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Beaux Arts architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 5.36 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 14 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Serena Palace
Serena Palace
Serena Palace Douala
Serena Palace Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel Douala

Frequently asked questions

Does Serena Palace Hotel have a pool?

Yes, this property has outdoor pool access.

How much does it cost to stay at Serena Palace Hotel?

As of 24 Apr 2026, prices found for a 1-night stay for 2 adults at Serena Palace Hotel on 7 May 2026 start from €71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serena Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serena Palace Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Serena Palace Hotel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM.

What time is check-out at Serena Palace Hotel?

Checkout is at noon.

Does Serena Palace Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Serena Palace Hotel located?

Located in Akwa II, this hotel is within 1 mile (2 km) of Eko Market and La Nouvelle Liberte. Cathedral of Saints Peter and Paul and Stade de la Reunification are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Serena Palace Hotel Reviews

4.0

5.0

Cleanliness

5.6

Location

5.0

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 1 out of 4 reviews
Rating 2 - Terrible. 2 out of 4 reviews

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience for the second time in a role

This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to Douala

It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Not recommended

Not a nice hotel at all, very noisy room with a hard bed.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

High price, poor quality

Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.