Property entrance

Reviews of Halvard Hotel

4 out of 5
Halvard Hotel
57 - 58 Loch Promenade, Douglas, Isle of Man

Reviews

9.4

Exceptional

Rating 10 - Excellent. 119 out of 159 reviews" "
Rating 8 - Good. 32 out of 159 reviews" "
Rating 6 - Okay. 7 out of 159 reviews" "
Rating 4 - Poor. 1 out of 159 reviews" "
Rating 2 - Terrible. 0 out of 159 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lisa on 30 Apr 2024
Thank you so much for your review. We really appreciate the positive feedback which motivates us all to continue striving to set higher standards of customer care.We hope to welcome you again at the Halvard Hotel.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fantastic and the staff great. So happy they got me Manx Kippers, yum!
Stayed 2 nights in Apr 2024
Response from Lisa on 29 Apr 2024
Thankj you very much for your kind words. Our work is made rewarding by guests such as yourself who enjoy their stay. We hope to welcome you again at the Halvard again in the not too distant future.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well situated. Staff was friendly and helpful. Included breakfast was tasty and an added value. Making snacks and soft drinks available in the room free of charge was a nice touch. Only minor negative was weak soundproofing between rooms. We could distinctly hear our neighbor's TV. Would recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Lisa on 29 Apr 2024
Thank you very much for your review. We really appreciate the encouragement as well as the constructive comments regarding soundproofing. We are continuously upgrading the sound proofing - apparently, one of the main reasons that sound travels quite well through the hotel is that we elected to install engineered wooden floors to create a much more hygienic room space. Unfortunately this means that we do not benefit from the sound dampening property of carpet. We are, continuously working to improve sound insulation. Last year we installed quadrupel windows and this month we will be installing special sound insulation around the doors which is usually used in recording studios.We hope to welcome you again at the Halvard Hotel.

10/10 Excellent

Fam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great room, yummy breakfast. We stayed in the family room. It was perfect. Very clean, great view.
Stayed 1 night in Apr 2024
Response from Lisa on 14 Apr 2024
Thank you very much for your kind review. This is very much appreciated by all the staff.We hope to welcome you again at the Halvard in the not too distant future.

10/10 Excellent

Simran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than not having on location parking, I have nothing bad to say about this hotel! My husband and i did a one night stay and booked an ocean view room. The room was excellent and the location was perfect, easy to walk the sea promenade and many restaurants and bars within a 10 minute walk.
Stayed 1 night in Feb 2024
Response from Karel on 15 Mar 2024
Thank you very much for your kind review. It is very much appreciated by all he staff.We look forward to welcoming you at the Halvard in the not too distant future.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The rooms are large and well laid out with a neat mood lighting feature. The restaurant was surprisingly good. I had an excellent steak with an amazing mushroom sauce.
Stayed 1 night in Feb 2024
Response from Lisa on 14 Apr 2024
Thank you so very much for your kind review. All the staff get a copy of the reviews on a weekly basis and your review is very encouraging and motivates us all.We hope to welcome you again in the not too distant future.Thank you

10/10 Excellent

Raul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel, service was 5*.
Stayed 5 nights in Jan 2024
Response from Karel on 7 Feb 2024
Thank you so much for your kind words.It is very encouraging to receive appreciation from wonderful guests such as yourself. We will do our best not to let it go to our heads and to continue to strive to offer ever better service.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Karel on 26 Jan 2024
Thank you so much for your review. We are so glad that you enjoyed your stay. We are continually doing our best to improve our service and it is very satisfying to know that it is appreciated by wonderful guests such as yourself.Thank you

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Karel on 26 Jan 2024
Thank you very much for your kind review and feedback.This means a great deal to all the staff.We hope to welcome you to the Halvard Hotel again in the not too distant future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Place to Stay
Terrific stay in this beautiful city all made wonderfully comfortable by this hotel. Great location. My room overlooked the water. Wonderful service. Highly recommend.
Stayed 1 night in Jan 2024
Response from Lisa on 7 Feb 2024
Thank you very much for your kind review. It really means a great deal to all the staff that you have taken the time to write a review.We hope to see you again should you visit the island in the future.

10/10 Excellent

Colin, Hilliard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Manager and staff were first class as was the hotel. Definitely recommend this hotel and plan to visit again.
Stayed 4 nights in Dec 2023
Response from Karel on 7 Feb 2024
Thank you very much for your review and kind words. It means a lot to the staff that you have taken the time to write this review.We will do our best to continue to improve our service and accommodation and hope to see you again should you visit the island in the future.

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So well looked after from start to finish. Nothing was too much trouble! Food was wonderful too. Will definitely stay again!
Stayed 1 night in Dec 2023
Response from Karel on 26 Jan 2024
Thank you for your kind words.We are so glad that you enjoyed your stay with us. It means a great deal to all the staff to receive your review.

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous welcome! Wonderful room & facilities. Will definitely stay again, thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, refurbished, nice large room, good breakfast and very helpful owner and staff.
Stayed 3 nights in Oct 2023
Response from Lisa on 25 Oct 2023
Thank you very much for your kind words. It really means a great deal to all the staff to know that you enjoyed your stay with us.We hope to welcome you again in the not too distandt future.Kind regardsLisa

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good and would go back.😎
Stayed 2 nights in Sep 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the ferry and shopping
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Travelled with group
Liked: Amenities
Excellent location yet generally quiet. The rooms are modern and sleek with new ensuite bath. Pleasant breakfast room with varied menu offerings.
Stayed 5 nights in Sep 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent location near the main shops, v/modern decor, very friendly staff and atmosphere, electric lift, v/good breakfast and choices, excellent bar prices.
Stayed 7 nights in Jul 2023
Response from Lisa on 23 Jul 2023
Thank you very much for your review. Your appreciation and kind words mean a great deal to all the staff at the hotel. We look forward to welcoming you again should you visit the island in future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfort, staff, service & breakfast. Highly recommend. Ten minute walk from sea terminal
Stayed 2 nights in Jul 2023
Response from Lisa on 18 Jul 2023
Thank you so much for your review. Your appreciation both encourages and motivates us all to continue doing our best for our guests.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful The rooms were spotless with lovely views across the bay and very comfortableand the breakfasts were good.
Stayed 7 nights in Jul 2023
Response from Lisa on 11 Jul 2023
Thank you so much for your kind review. The staff really appreciate the positive feedback and review.We hope to welcome you again in the not too distant future.Kindest regardsLisa

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, staff were excellent. Didn’t understand why they stopped evening meals.
Stayed 3 nights in Jun 2023

10/10 Excellent

Paula Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Lisa on 3 Jul 2023
Thank you for your review. It is really appreciated and the feedback means a great deal to all the staff.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel spotless, staff so helpful, highly recommend the hotel
Stayed 3 nights in Jun 2023
Response from Lisa on 3 Jul 2023
Thank yu for your review. All the staff really appreciate the kind words. We hope to welcome you again in the not too distant future.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This turned out to be a bit of a find. Friendly staff, clean room, comfy bed, decent shower, good breakfast.
Stayed 2 nights in Apr 2023

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel with excellent service.
Definitely one of the best hotels to stay whilst in Douglas, clean modern decor and exceptional service. I wish more hotels in Douglas had been refurbished to this standard. Thanks to all the staff at the hotel, they couldnt have been more helpful and friendly. We'll be back to stay here again on our next business trip for sure!
Stayed 3 nights in Apr 2023

4/10 Poor

Mitchell

Stayed 3 nights in Apr 2023
Response from Lisa on 26 Apr 2023
Dear reviewer,Thank you for your review.It seems that you were somewhat disappointed with our hotel.Even though the overwhelming majority of the reviews that we receive are very positive, we do welcome any criticism that may enable us to improve our service to the customer.Please let us know which aspect of the hotel disappointed you so that we may address any issues.Kindest regards Lisa

10/10 Excellent

Stephen

Stayed 3 nights in Apr 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and nice room.
Stayed 4 nights in Mar 2023
Response from Hotel Halvard on 12 Mar 2023
Thank you so much for your kind words and it motivates us to continue to act and maintain a high standard to meet the expectations of our guests.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Huge rooms, unique property.
Stayed 1 night in Feb 2023
Response from Lisa on 13 Feb 2023
Thank you very much for your kind review - this is really appreciated by all the staff.We look forward to welcoming you if you visit the island again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel on the Island
Having stayed in all the main hotels on the Island the Halvard is by far the Best hotel Breakfast’s cooked to order is a rare treat these days. I doubt anyone who stays here and has breakfast could find fault. Perfect Well Done Halvard
Stayed 1 night in Feb 2023
Response from Lisa on 13 Feb 2023
Dear KevinThank you very much for your review. Your kind words really mean a great deal to all the staff and we all really appreciate that you took the time to leave this review.We look forward to welcoming you to Hotel Halvard in the not too distant future.

10/10 Excellent

Hannah

Stayed 1 night in Dec 2022
Response from Halvard Team on 24 Dec 2022
Thank you for your staying and appreciate your feedback.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel on the island.
I have stayed here before, in my opinion, best hotel on the island. The breakfast is great, freshly cooked and not a heat lamp in sight.
Stayed 1 night in Dec 2022
Response from Halvard Hotel on 19 Dec 2022
Thank you for your nice review and greatly appreciated for kind words this motivates our team to keeping high quality of service.We hope will see you again in the near future.Kind RegardsHalvard team

10/10 Excellent

Clara

Stayed 1 night in Sep 2022

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's well looked after. Clean and the staff are lovely. Being an old building the floor in our room sloped though not enough to be distracting from the experience. We had a sea view which was gorgeous. There is on street parking but it's generally restricted to 2 hours. Large multistorey car park behind which was not expensive. Easy walk to the ferry terminal and train station. Happy to accommodate my gluten free vegetarian diet
Stayed 4 nights in Oct 2022
Response from Lisa on 7 Nov 2022
Thank you so much for your kind words.We are so glad that you enjoyed your stay and look forward to welcoming you again in the not too distant future.

8/10 Good

Paul David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean, friendly staff and great location, walking distance to Bus Station, Steam train and Electric tram to get around the island. Only issue was the walls in our room were thin and next doors toilet was the other side, so every morning we were woken up by them using the toilet!
Stayed 4 nights in Oct 2022
Response from Lisa on 24 Oct 2022
Thank you very much for your kind review. We look forward to welcoming you again at Hotel Halvard in the not too distant future.Kind regardsLisa

10/10 Excellent

martin

Stayed 1 night in Oct 2022
Response from Hotel Halvard on 8 Oct 2022
Thank you for your staying. We appreciate your feedback.

8/10 Good

Terry

Stayed 7 nights in Sep 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, staff friendly and professional. Great location
Stayed 1 night in Sep 2022
Response from Lucas on 22 Sept 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful place and staff all around. Great rooms and food.
Stayed 2 nights in Sep 2022
Response from Lucas on 22 Sept 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sandra

Stayed 3 nights in Aug 2022
Response from Lucas on 4 Sept 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Lisa on 17 Aug 2022
Thank you very much for your kind review. This is very much appreciated by all the staff. Hope you have a safe and pleasant onward journey and that you will visit us again in the not too distant future.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Halvard is a beautiful decorated hotel, spotlessly clean, with very polite, friendly and helpful staff serving delicious food.
Stayed 4 nights in Aug 2022
Response from Lisa on 17 Aug 2022
Thank you so much for your kind review. We are so glad that you enjoyed your stay. Your feedback is really appreciated by all the staff.

6/10 Okay

LAURENT

Stayed 2 nights in Jun 2022

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel and fantastic service,food and people
Stayed 3 nights in Jul 2022
Response from Lisa on 17 Aug 2022
Thank you so much for your review and for posting your pictures. Your kind words are really appreciated by all the staff. We hope to be able to welcome you again in the not too distant future.

10/10 Excellent

Sarah

Stayed 3 nights in Jul 2022
Response from Halvard Team on 7 Jul 2022
Thanks for staying with us. We appreciate your lovely feedback.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot on the promenade by the seaside. Staff very accommodating and breakfast very yummy! Walking distance to a good selection of shops and restaurants. Room was comfy but a little on the warm side but would happily stay there again when next in town.
Stayed 3 nights in May 2022
Response from Karel on 16 May 2022
Thank you very much for your lovely review. Feedback from guests help us to continuously improve our service. We look forward to welcoming you again at Hotel Halvard in the not too distant future.

10/10 Excellent

Dale

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful and friendly. I will stay here again for certain
Stayed 3 nights in May 2022
Response from Lisa on 10 May 2022
Thank you so much for your kind review. We continuously strive to improve our service and it is very nice to get confirmation from our guests that we are meeting or exceeding expectations. We look forward to welcoming you at Hotel Halvard on your next visit to the Isle of Man.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Excellent hotel with outstanding service.
Stayed 1 night in Apr 2022
Response from Hotel Halvard on 6 May 2022
On behalf of Hotel Halvard we thank you very much for your kind review.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we were late at both check-in and breakfast the staff was incredibly accommodating. The room itself was spacious, well-appointed, and graced with a wonderful view. Breakfast and room service were also to notch. For an intimate boutique hotel experience, the Halvard is highly recommended
Stayed 1 night in Apr 2022
Response from Hotel Halvard on 6 May 2022
On behalf of Hotel Halvard we thank you very much for your kind review.