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Reviews of Rutland Hotel

3 out of 5
Rutland Hotel
Palace Terrace, 19-23, Douglas, IOM

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 38 reviews" "
Rating 8 - Good. 18 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ian

Stayed 2 nights in Jul 2022

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

amanda

Travelled with partner
Liked: Staff & service
Lovely, friendly and polite staff. Fire door banging next to our room all first night which kept us awake. Informed staff next morning and it was sorted out by the afternoon. Tired decor considering it was the executive luxury room. Bed wasn’t the best to sleep on. Breakfast was good, again, really attentive staff.
Stayed 4 nights in May 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done Rutland.
Rutland Hotel is a first class hotel. Room clean and comfortable. We found the friendliness of the staff exceptional. Especially Paul,Anna and Sophie. Nothing was too much trouble to them. Really made our holiday. Paul is the chef in this hotel and his cooking is first class. Would return again. Well done.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wk end away
Stayed 3 nights in Aug 2019
Response from Reception on 4 Sept 2019
Dear Guests Thank you very much for your feedback we are happy to hear you enjoyed your stay with us Kind Regards Reception

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Old style hotel right on the promenade in Douglas. Our room was very small & out the back of the hotel, with no ventilation. There was a small fan supplied in the room which had little effect.
Stayed 3 nights in Aug 2019
Response from Reception on 3 Sept 2019
Dear Guests Thank you very for your feedback We do appreciate your comments Kindest Regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay In Douglas
I visited the IoM for the Classic TT races. I found the hotel expensive compared to other stays in the UK, but it was a good rate for the local area in this peak demand time. The hotel room was very good and well laid out. The sea view from my room window was much appreciated. The room was clean and serviced daily. The staff were always pleasant and helpful. The included breakfast was excellent. I thoroughly enjoyed my stay and would definitely stay here again.
Stayed 5 nights in Aug 2019
Response from Reception on 3 Sept 2019
Dear Guests Thank you very much for your feedback We do appreciate your comments and we are happy you enjoyed your stay with us Kind regards Reception

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only negative was that the rooms were very hot.
Stayed 2 nights in Aug 2019
Response from Reception on 28 Aug 2019
Dear Guests Thank you for your feedback we take all the comments on board Kindest regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our front-facing executive room was very large with seating, very good and spacious en-suite.
Stayed 6 nights in Jul 2019
Response from Reception on 23 Jul 2019
Dear Guests Thank you very much for your feedback We are happy you have enjoyed your stay with us Kindest regards Reception team

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bedrooms, comfortable beds, nicely cooked meals, but most of all, extremely friendly & helpful staff!
Stayed 4 nights in May 2019
Response from Reception Team on 17 Jun 2019
Dear Guests, Thank you very much for your review. We really do appreciate your comments and we are happy you enjoyed your stay with us Kind Regards Reception

8/10 Good

Garry

Liked: Cleanliness, staff & service, room comfort
Good value
The lift was very old and small so took a while if other were using it, but the hotel is in a good position and the staff were excellent. Overall it is very good value for the cost.
Stayed 1 night in Sep 2018
Response from Reception Team on 2 Oct 2018
Dear Guest Thank you very much for your feedback it is really appreciated We take all the criticism on board and we are really pleased to hear you were happy with our service

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vfm comfortable accommodation.
Stayed 3 nights in Sep 2018
Response from Reception Team on 25 Sept 2018
Dear Guest, Thank you very much for your feedback It is really appreciated We hope to see you at the Rutland in the near future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy hotel.
Clean and tidy rooms. Obviously caters mainly for coach parties, and the breakfast buffet was a little basic. But fine for a night.
Stayed 1 night in Sep 2018
Response from Reception Team on 18 Sept 2018
Dear Guest Thank you very much for your feedback

8/10 Good

Kat, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room was like a sauna yet the heating wasnt on. Was constantly patting down my face. Luckily i was only there one night. I couldnt have stuck another. Room itself was lovely and modern. Very stylish bathroom.
Stayed 1 night in Sep 2018
Response from Reception on 25 Sept 2018
Dear Guest, Thank you very much for your feedback We are happy to hear you did like the room however we are sorry we did not meet all your expectation

10/10 Excellent

william, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Very clean and comfortable. I loved staying at this hotel and the meals were excellent. Staff friendly and excellent location. I was travelling alone and was made very welcome.
Stayed 3 nights in Aug 2018
Response from Reception team on 4 Sept 2018
Dear Guests Thank you very much for your feedback We are happy to hear you enjoyed your stay with us and we hope to see you again in the future

8/10 Good

ken, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Douglas front
Would definitely use again, the hotel itself is getting a bit used in places, my room was all good, comfy bed, the most powerful shower I have ever had, cubicle was a bit cramped but I am used to a large cubicle at home, hot water was constant and hot, room was serviced every day, tea and coffee and a biscuit replenished daily, breakfast was self serve with cereals fruit eta as well as usual hot food full English type, as much has you want. Evening meal was ok, £10 for main course and a drink, so I ate there 3 nights out the 6, 6 out of 10 . Staff were excellent, plenty of them, had a lounge with bar, no entertainment on while I was there, but like I say I would use again
Stayed 6 nights in Aug 2018
Response from Reception team on 4 Sept 2018
Dear Guests Thank you very much for your feedback We hope to see you again in the future

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a place
A really lovely hotel with spacious and comfortable rooms. I was lucky to have a balcony and seaview, which was stunning. Breakfast in the morning was fresh, tasty and plentiful. I'll be staying here on my next trip, really enjoyed it.
Stayed 1 night in Jul 2018
Response from Reception team on 11 Jul 2018
Dear Suzanne Thank you very much for your feedback We hope to see again in the near future

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant weekend break.
I very much enjoyed my stay here. A very nice buffet breakfast, excellent service & a spotless room with a very good shower. The only slight gripe I have is the lift is too small holding only two or three people at a time. i do admit though that there is not much, if any ,space to improve it. If you have difficulty with stairs I would recommend avoiding the fourth floor room. that we had. I am hoping to stay here again in the autumn as I felt it was good value for money.
Stayed 1 night in Jun 2018
Response from Reception on 11 Jul 2018
Dear Guests Thank you very much for your feedback We are happy you have enjoyed your stay with us and we hope to see you again in the near future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Reception on 19 Jun 2018
Dear Guests Thank you for your review We hope you did enjoy your stay with us

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were attentive and made us feel very welcome. Our room was much larger then we expected and the hotel had a great atmosphere. Looking forward to a return trip one day.
Stayed 2 nights in May 2018
Response from Agata on 8 Mar 2019
Dear Guests, We are glad you enjoyed your stay with us at the Rutland We hope to see again in the future

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 4 nights in May 2018
Response from Reception on 19 Jun 2018
Dear Guests Thank you for your review and we are happy you enjoyed your stay with us

6/10 Okay

ray, west lancs

Liked: Cleanliness, property conditions & facilities
Long walk to shops
Water to hot in wash hand basin was nosey when windows were open and some decor needed in dinning room
Stayed 1 night in Aug 2017
Response from Agata on 2 Sept 2017
Dear Valued Guest Thank you very much for your feedback, we take all comments on board as we always strive to deliver the best possible service

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Downward sloping room; HOT top floor
The bed was at a 2-3 degree up angle! The floors were warped or had settled such that you were forced to sleep uphill. Front desk attendant stated that "All rooms are a bit wonky." Good breakfast but the Golden Corral crowd is there before you and stays long after you leave. Avoid this hotel as others nearby are closer, cheaper, and nicer.
Dear Valued Guest Thank you very much for your review. We are sorry to hear there were some aspects of your stay which you feel we could improve upon. We always strive to deliver the best possible service hence we take on board all feedback and we will investigate your comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ok.
Location and room generally ok. Room plumbing needs some updating.
Dear Guest, Thank you very much for your feedback, we take on board all your comments as we always strive to provide the best possible service

10/10 Excellent

sherina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bank holiday get away
Amazing friendly staff wonderful service comfortable beds great food

10/10 Excellent

Emma

Liked: Cleanliness, staff & service
Business trip
Hotel slightly tired but staff are very friendly and helpful. Rooms are pretty cold at the front!

8/10 Good

val, London

Liked: Cleanliness, property conditions & facilities
Overall OK, although I have a complaint to about the girl (petition, burnet) that received me when I was checking in, as she was very unwelcoming. Not only she didn't even say hi when I got to the hotel, but she didn't even ask my name; it was earlier fir the checking and I wanted to know if there was a chance of my room being ready anyway, but she didnt even bother looking and sent me away. Unfortunately, she was there when I left the hotel, and again she didn't even bother saying hi, she just throw me a very rude 'I'm on the phone'. The rest of the staff was ok, Jake was very helpful on site and via email. The only other downside is that from my room you could hear a lot of cutlery noise, which got me up at 5 am my first night, although I was on a rth floor.

10/10 Excellent

Val, Kent. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel overlooking the bay.
There are steep steps up to reception, but the hotel does mention this on the website and there is a handrail. The hotel corridors are like a rabbit warren, but there is a small lift which is fine. The rooms were modern and well appointed, good showers and the hotel was clean & tidy. All the staff are lovely, friendly and welcoming and all so helpful. The breakfast and evening meal are self service but there are plenty of staff on hand to help. We ate at the hotel every evening and there was a choice of three starters, three mains, and three deserts and you could choose two or three courses at an exceptionally reasonable rate. There was entertainment nearly every evening, which was varied and seems to go down well with the guests. The hotel is close to a bus stop with easy access to Douglas and only two stops from the Manx Electric Railway. The hotel has wonderful views over the bay and I would thoroughly recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Room pleasant and airy. Well appointed, comfortable and requirements well met. The staff were helpful and accommodating. The evening meal was a little disappointing, but the breakfast was plentiful and tasty.

8/10 Good

peter

Liked: Cleanliness, staff & service, room comfort
A friendly functional hotel overlooking the bay
Helpful and welcoming staff, with just a hint of bumbling incompetence that made me feel more at home. Informal dining, but food good and well within everybody's budget.

2/10 Terrible

Linda, London, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed at all
The condition of this hotel was very poor and we will no be returning

6/10 Okay

Z1300, Bremen

Travelled with group
Liked: Staff & service, amenities
Das Preis - Leistungsverhältnis passt überhaupt nicht ! Alles in dem Hotel ist in die Jahre gekommen. Die aushängende Bewertung "bestes Hotel 2009" ist nun 10 Jahre her und passt asolut nicht mehr. Defektes Sofa , abgescheuerte Bettecken , defekter Lampenschirm auf dem Nachttisch , flecken auf dem Sofa und Teppich , fugen im Badezimmerboden lösen sich auf !!!! Was aber sehr unangenehm war : Das Zimmer hatte beim betreten einen sehr üblen Geruch ! Beim Ausblick aus dem Fenster ( Zimmer war nach hinten raus ) schaute man nur auf die 5 meter entfernte Wand des rechten Flügels vom Hotel. Bei offenen Fenster hörte man dann auch das laute Gebläse der Küche. Das Frühstück war auch jeden Tag das gleiche und nicht sehr reichhaltig. ( aber trotzdem sehr schmackhaft ). Bei einem Tagespreis von 143,- Pfund völlig überteuert. Zu Zeiten der Isle of Man Classic wahrscheinlich normal !!! ??? Allerdings - für mein schlechtes Englisch war das Personal wirklich sehr bemüht mich zu verstehen und auch sonst immer sehr freundlich. Zur Isle komme ich bestimmt nochmal (die Insel ist wunderschön und auf jeden Fall einen besuch wert ) , aber nicht für diesen Preis.
Stayed 5 nights in Aug 2019
Response from Reception on 3 Sept 2019
Dear Guests Thank you very much for your comments , we take them on board Kindest Regards Reception

6/10 Okay

Bjarne

Liked: Staff & service
Stayed 4 nights in Aug 2019
Response from Reception on 10 Sept 2019
Dear Guests Thank you very much for your comments. We do take them on board Kind regards

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Guest, Thank you very much for your feedback and we hope to see you again

4/10 Poor

Gabi, Deutschland

Disliked: Cleanliness, staff & service, room comfort
Rutland direkt an der Küste
Das Rutland ist gut gelegen, direkt an der Promenade mit Blick auf die Küste. Generell ist der Eindruck, dass es leicht herunter gekommen ist. Insbesondere der Eingangsbereich und der Teppich auf Treppen usw. (etwas muffig - mag auch an die Nähe zur Küste liegen). Das Zimmer war großzügig und das Bad war groß, neu und sauber. Unser Zimmer hatte auch Blick über die Küste. Frühstück war inkl.. Es gab wahlweise ein gekochtes englisches Frühstück (lekker) oder Müsli/Kornflakes, Jogurth, Toast, Saft usw. Generell kann ich sagen, dass die Lage sehr gut war und das Preis Leistungsverhältnis hat das leicht heruntergekommene kompensiert.

8/10 Good

eurofrisch, St. Pölten, Österreich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Promenadenhotel im Zentrum
Ideale Lage für einen Kurzurlaub, sehr gutes Abendbuffet