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"Absolutely lovely property and the the female member on reception was so nocecand helpful. However a major road was closed nearbtge hotel and we were not warned about his in any way and when we encountered it we were directed to a different route by the police which was the scariest route I have taken in my life of 45 mins of pure hell and my husband is a very confident driver. We then found out from the restaurant were visiting that our hotel had a private safe route which no one bothered to tell us about. When challenged by this later the reception staff of 2 men doged every way to apologise or to take any responsibility which was disgraceful "

"Super friendly staff spacious room , excellent chef restaurant on site "

"Hotel is located on hill area, view is very good from terrace area. Room is clean. Room has no iron box. Basic amenities with simple hot pot. Dog barking outside, we could hear the noise from bathroom window. Breakfast is ok, there are not many other choices outside the hotel near by or near station area. "

"everything top notch here! "

"Wonderful hotel. The breakfast was probably the best I've had. The spa is great. It is probably overpriced, but they deliver an excellent experience. "

"Excellent stay"

"Beautiful property with amazing staff from reception to house keeping. Sofia from house keeping made us feel so at home offering us extra water when I mentioned we drank a lot of water and checking on us when she saw us in the hallway. Kindness prevailed at this hotel. "

"We had a comfortable room with a patio overlooking the Douro River. Staff very friendly. The only negative from our point of view was the window from the shower into the room. The botton 2/3 rds are translucent and upper 1/3 clear. If a light is turned on in bathroom bedroom is lit up as well . Also the obvious privacy issues. Other than the the room , hotel , staff, bar and restaurant are great."

"Beautiful, new stylish and clean room"