Duaci Holidays

We booked a family stay at the hotel but due to a last minute issue that denied the family boarding, we had to cancel our stay literally a few hours before we were supposed to arrive. We contacted the hotel as sson as we could and even though they were not obliged to refund our money, they did so in full and without any delay or fuss. These days this represents exceptional customer service and we are grateful to the Kremlin Palace for stepping up when our family holiday was ruined at the last minute.

Staff were wonderful. Dissapointed that there is nothing near the hotel to walk to...you have to take a taxi to get anywhere.

We had an amazing stay! The food was excellent with plenty of delicious options, the spa was relaxing and beautifully maintained, and the staff were friendly, attentive, and always willing to help. The entertainment was fantastic and made every evening enjoyable. The resort was welcoming, and offered everything we needed for a perfect vacation. We would definitely return and highly recommend it!

Everything in the best conditions 👍 Overall, we had a great vacation. The swimming pools were amazing, the food was delicious with plenty of variety, and the nightly shows were very entertaining. The staff was friendly and always willing to help. The resort is wonderful overall, though the rooms could benefit from a little modernization to match the quality of the rest of the property. With that improvement, the experience would be even better. Despite this, we had a wonderful time and would gladly consider visiting again.

Staff were friendly and attentive. Entertainment was great. Food was good but some nights better than others. Only downside was one of the lifts was broken majority of our stay and we were the 9th floor!! So it took a while to get to and from room