Dubai Cruise Terminal

We came home from dinner to our bathroom being flooded. Maintenance was called, and they said it was from a blocked air conditioner vent. I requested a new room to avoid the flood happening in the middle of the night, and also explained the air conditioner had been cutting out and wasn’t working properly. There was also mould around the vent in the main room. This request was denyed. Other than this issue, the staff were lovely, though I still wouldn’t stay at this hotel again

Exceptional customer service, beautiful room, great location, good food selection, very polite and helpful staff and we had an amazing time!!! Thank you for the fruit basket and handwritten card for my husbands’ birthday, that was very kind!