Dubai Hills Mall

My experience at the hotel was overall good, but there were a few issues that impacted our stay. The room had an unpleasant odor, the shower drain was clogged, and the door squeaked loudly every time it closed. Additionally, the itinerary provided had some misleading information—it stated that restaurants closed at 11 PM, but the hibachi restaurant actually closed at 10 PM. As a result, we had to either take an 8-minute cab ride or walk 20 minutes just to find something to eat. With a few improvements, this could have been a much better experience.

Bit disappointed in it as a One & Only. Decor is a bit dated, hangers all scratched, the only loungers by the adult pool which were in the shade need to be reserved and paid for so you are left at the noisy large pool while the adult pool is empty... We were at The Palace.plus side is gardens are lovely and Indian restaurant Tresind excellent. The Arabian Court, further down is as some reviewers have said surrounded by noisy construction which looks like it has some time to go. This affects their pool. Shocking that they still give out plastic water bottles by the pool, our hotel in Abu Dhabi had branded cardboard boxes of water they gave out. In summer the waterpark access is awful, it is far too hot our kids love waterparks but refused to go back after the first day. It is not helped by being made to park in open air parking, queuing for a bus, queues without AC to get tickets and then to crown it all waiting in the heat while 3 shuttle busses sat running their engines with the drivers asleep at the back- had to finally get a security guard to bang on the window!

Excellent service, facilities clean. Breakfast buffet had multiple choices from continental to traditional food. Private beach was amazing. Will certainly return.