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Great stay at this excellent hotel. Breakfast fantastic. Pool area great and staff were first class. Only negative was the wait time for lifts. First day or two could cope but waiting 10 minutes every time did get frustrating.
Excellent hotel with lovely staff. The best Dubai stay we have had!
Nikhil Shirish
Stayed 5 nights in Apr 2024
Response from Conrad Dubai Team on 11 Apr 2024
Dear Nikhil Shirish, thank you for sharing your kind review. It was a pleasure to hear that you had the best Dubai stay while staying with us. We hope to welcoming you back in future for another memorable experience.
Dear Andres, Thank you for sharing your kind review. We were thrilled to learn that you had an excellent stay at the Conrad Dubai. We hope to welcoming you back in future for another memorable experience.
Fantastic stay at the Conrad Dubai. Great location, excellent service. Would stay again.
Andrew
Stayed 4 nights in Mar 2024
Response from Conrad Dubai Team on 1 Apr 2024
Dear Andrew, Thank you for taking your time to share you valued review. We were thrilled to hear that you had a fantastic stay and appreciated our location and found the service to be excellent. We look forward to seeing you again and we hope you could enjoy even more of what we have to offer.
4/10 Poor
Cheryl
Business traveller, Travelled with group
18 Mar 2024
For the amount that I paid for food it was always cold and appeared to be sitting no matter where I ate in the hotel the breakfast buffet everything was soggy and cold make shift Resturant for the prices dark Korean restaurant you can’t see your food buffet appeared to be set up hours prior
Cheryl
Stayed 5 nights in Mar 2024
Response from Conrad Dubai Team on 19 Mar 2024
Dear Cheryl, Thank you for taking your time to share your valued review. We regret to learn that your dining experience did not meet our usual Conrad Dubai standard. We strive to offer the highest level of services and product to our guests and it saddened us to hear that you found some items at our buffet breakfast to be soggy or cold. We would like to assure you that our culinary team is closely monitoring and refreshing the dishes served at the buffet throughout the breakfast to ensure that the quality of items offered are at the highest level at all times. All dishes served at the buffet are freshly made, additionally our culinary team is happy to go extra mile and serve any special request for our guests to ensure that every guest leaves happy from our restaurant. We would also like to share that we use the newest equipment at our current breakfast location that permits us to maintain the quality of the dishes placed on the buffet at its best. Thank you for sharing your feedback on lighting at the Korean restaurant Kimpo and that you found it to be too dimmed. We wish we were made aware of the challenges that you have encountered during the stay and so we could have made the amends immediately to make your stay comfortable and memorable. We thank you for bringing your concerns to our attention and giving us an opportunity to improve our services. We do hope that if your journey brings you back to Dubai in future we would have an chance to serve you and to show you a true Conrad Dubai hospitality.
Dear Ju Yeon, Thank you for sharing your kind review about your recent stay. We were delighted to know that you found our hotel to be great especially for convention attendees. We look forward to seeing you again and we hope you could enjoy even more of what we have to offer.
The staff were very warm and friendly. We had commented that the restaurant service had been slow on the first day, the following day we were provided with above and beyond service to both acknowledge that the previous day had been below the expected standard, and to ensure that we had everything we needed.
Mark Robert
Stayed 7 nights in Feb 2024
Response from Conrad Dubai on 5 Mar 2024
Dear Mark Robert, Thank you for sharing your feedback with us. We truly appreciate your understanding and acknowledgment of the efforts made to address the service lapse you experienced. Our team is dedicated to ensuring that each day surpasses your expectations, and we're delighted to have had the opportunity to enhance your experience. We look forward to welcoming you again and providing you with the exceptional service you deserve.Kind regards, Conrad Dubai Team
Dear Chris, thank you for taking your time to share your kind review. We were pleased to hear that you had a wonderful stay and loved your great room. We appreciate your compliments on our team members. We will make sure they are aware of your comments.
If you are in Dubai for business, the Hotel and location it’s very convenient
Paola
Stayed 4 nights in Feb 2024
Response from Conrad Dubai Team on 3 Mar 2024
Dear Paola, Thank you for your valued feedback. We were thrilled to hear that you had a great stay with us and appreciated our convenient location, which is especially convenient for business travelers. We're just across the street from the World Trade Centre and a metro stop with links to Dubai’s entertainment venues, sightseeing as well as the downtown areas, Dubai Mall and Financial District, which makes it easy to reach to most common destinations in Dubai.
Dear David, Thank you for sharing your kind review. We were happy to hear that overall you had a nice stay with us, however regret that you found our dining options to be limited. We do have a variety of restaurants such as Italian restaurant Ballaro, Kimpo Korean American fusion, Anasa over authentic Greek dishes, Mediterranean cuisine at Bliss6 pool and bar, as well as in room dining offering internal cuisine. Please know that your feedback was shared with leaders of respective departments who will have a closer look of your comments. We hope we will have another opportunity to welcoming you at the Conrad Dubai and to see what else we have to offer.
8/10 Good
Henry
28 Feb 2024
Liked: Property conditions & facilities
Henry
Stayed 1 night in Feb 2024
Response from Conrad Dubai Team on 3 Mar 2024
Dear Henry, Thank you for your review. While we were happy to know that overall you enjoyed your stay, we noticed that it was not excellent to deserve the highest scores. We wish to learn more of your experience and to know what we missed or could do better in future to make your stay even more comfortable and enjoyable.
The staff around the hostel were very nice and helpful and the executive team were in a world of their own in the service they provided going over and above to make our experience special and amazing
Varsha Devendra
Stayed 6 nights in Feb 2024
Response from Conrad Dubai Team on 20 Feb 2024
Dear Varsha Devendra, we were thrilled to learn of your wonderful experience and we are grateful for your kind compliments for our team. It makes us so proud of our team members when we hear comments like yours.
8/10 Good
Ali
10 Feb 2024
Liked: Cleanliness, staff & service
Ali
Stayed 1 night in Feb 2024
Response from Conrad Dubai Team on 20 Feb 2024
Dear Ali, We were glad to know you enjoyed your stay with us. Hope to welcoming you back in future.
6/10 Okay
Waqas
Travelled with family
1 Feb 2024
Liked: Staff & service, amenities
They sell their rooms saying for skyline view but actually the hotel building is surrounded by other buildings so can’t really enjoy the skyline
Waqas
Stayed 1 night in Jan 2024
Response from Conrad Dubai Team on 20 Feb 2024
Dear Waqas, Thank you for sharing your review. We regret that the views from your room did not meet your expectations. As we are located on a Sheikh Zayed Road our building is surrounded by other tall buildings in the area, however as our guest rooms are starting from the 24th floor some of the rooms have more open sea or skyline view. We hope that you will have another opportunity to stay with us and could enjoy more open view form your window.
This property is very beautiful.. very safe great staff.. 5 stars 🌟
Anil
Stayed 3 nights in Jan 2024
Response from Conrad Dubai Team on 12 Jan 2024
Dear Anil, We were thrilled to hear that you had a memorable and comfortable stay at Conrad Dubai and appreciated our great team. Hope to welcoming you back again in future.
This hotel was an absolute gem, would recommend to anyone it’s just 1 min walking from the Dubai metro, staff was friendly and accommodating they even allowed us to check out at 3 pm and kept our luggage until 9 pm, the attention to detail was amazing , great amenities and in room care kits . Can’t wait to visit again .
Rishi
Stayed 2 nights in Dec 2023
Response from Conrad Dubai Team on 31 Jan 2024
Dear Rishi, Thank you for taking your time to share you review. We were delighted to hear that you had an excellent stay with us. Thank you for recognizing our convenient location right near the metro with easy access to any location around Dubai. It was a pleasure to hear that you found the amenities and in room care kits to be great. Thank you also for your compliments on our team. We were thrilled to know they were very accommodating and made your departure experience very smooth. We hope to welcoming you back very soon for another memorable stay.
10/10 Excellent
Monirul
2 Jan 2024
Monirul
Stayed 4 nights in Dec 2023
Response from Conrad Dubai Team on 11 Jan 2024
Dear Monirul, we were delighted to know you had an excellent stay with us. We hope to welcoming you back in future.
8/10 Good
Mojgan
31 Dec 2023
Mojgan
Stayed 5 nights in Dec 2023
Response from Conrad Dubai Team on 29 Jan 2024
Dear Mojgan, It was a pleasure to know that you had a good stay with us. We hope to welcoming you back in future and to show what else we have to offer.
Thoroughly enjoyed our stay at Conrad. I felt the staff were very helpful and attentive to detail, particularly house keeping staff. Highly recommend using the spa facilities. Overall, brilliant
Verified traveller
Stayed 7 nights in Dec 2023
Response from Conrad Dubai Team on 28 Dec 2023
Dear Guest, we were happy to read that you thoroughly enjoyed our stay with us, appreciated our spa facilities and found our team to be very helpful and attentive. It makes us so proud of our team members when we hear comments like yours. Hope to welcoming you back soon.
Conrad hotel in Dubai is how every 5 star hotel should be. Excellent hotel, great location and most importantly amazing staff who catered towards all our needs.
Two minor negatives: breakfast was very expensive and Spa is average (very small and hence almost always full and require pre-booking)
Leili
Response from Conrad Dubai Team on 28 Dec 2023
Dear Leili, We were thrilled to hear that you loved your stay and especially appreciated our great convenient location. Thank you for your kind words of appreciation for our team, they would be happy to know you felt very well looked after. Thank you also for your valued feedback in relation to the Spa facilities. Indeed as our Spa area is limited and may accommodate only certain amount of guest, in order to ensure our visitors are having relaxing time at Spa facilities we do encourage our guests to make a prior reservation. Thank you once more and hope to welcome you back again in future.
Exceptional experience, wonderful property with terrific staff who were most helpful. Hotel has great amenities and is very walkable to the train station.
Karen
Stayed 6 nights in Dec 2023
Response from Conrad Dubai Team on 27 Dec 2023
Dear Karen, Thank you for your kind words! We're delighted to hear that you had a great experience with our team. Your feedback is truly appreciated, and we look forward to welcoming you back for more wonderful moments.Kind Regards
10/10 Excellent
Jennifer
11 Dec 2023
Jennifer
Stayed 2 nights in Nov 2023
Response from Conrad Dubai Team on 27 Dec 2023
Dear Jennifer, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Conrad Dubai soon.Kind Regards
Dear Benaline, Thank you for your kind review. We are thrilled to know that you fully enjoyed your stay at Conrad Dubai and we hope to have another opportunity to welcome you back in future.
Excellent customer service. Great ambiance of the hotel and our whole stay was very comfortable. Looking forward to coming back.
Nafeesa
Stayed 5 nights in Nov 2023
Response from Conrad Dubai Team on 6 Dec 2023
Dear Nafeesa, Thank you for your kind review. We are delighted to hear that you had a memorable stay with us and appreciated excellent service provided by our team, as well as great ambiance around the property which made you feel so comfortable during your stay. We look forward to welcoming you back in future.
2/10 Terrible
Dean
19 Nov 2023
Dean
Stayed 1 night in Nov 2023
Response from Conrad Dubai Team on 28 Dec 2023
Dear Dean, thank you for your kind review. We are happy to learn that you had a great stay with us and hope to welcoming you back again in future.
Love staying at the hotel, very clean and the staff are very accommodating. Looking forward to coming back.
Wesley
Stayed 5 nights in Nov 2023
Response from Conrad Dubai on 20 Nov 2023
Dear Wesley,Thank you for taking your time to share your valued review. We were delighted to hear that you loved staying with us and appreciated excellent cleanliness of the hotel and attentive service provided by our team. We look forward to welcoming you back at Conrad Dubai.
Fantastic Stay at the Conrad. From the complimentary early check in to the multiple free bottles of water by the pool....not a bad word to say and would highly recommend this hotel to everyone. Enjoyable experience.
imran
Stayed 1 night in Oct 2023
Response from Conrad Dubai on 26 Oct 2023
Dear imran ,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Conrad Dubai soon.Kind Regards,Conrad Dubai
The only thing that I don’t like is that You can hear everything in the room next to you!!
Bader
Stayed 1 night in Oct 2023
Response from Conrad Dubai on 23 Oct 2023
Dear Bader ,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Conrad Dubai soon.Kind Regards,Conrad Dubai
One of the best stays I have had...right near the Metro, beautiful rooms, excellent gym but above all, the staff were what made this stay so memorable. Every one was so kind, helpful and friendly. I will definitely head back and stay here - thank you, Conrad Dubai!
Margaret
Response from Conrad Dubai on 19 Oct 2023
Dear Margaret,Thank you for choosing Conrad Dubai and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind Regards,Conrad Dubai
10/10 Excellent
Carl Joseph
11 Oct 2023
Carl Joseph
Stayed 6 nights in Oct 2023
Response from Conrad Dubai on 12 Oct 2023
Dear Carl Joseph,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Conrad Dubai soon.Kind Regards,Conrad Dubai
Dear ABDINASIR A ,Thank you for choosing Conrad Dubai and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind Regards,Conrad Dubai
Dear NARESH ,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Conrad Dubai soon.Kind Regards,Conrad Dubai
10/10 Excellent
Charlie
8 Oct 2023
Charlie
Stayed 3 nights in Sep 2023
Response from Conrad Dubai on 6 Nov 2023
Dear Charlie,Thank you for choosing Conrad Dubai and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind Regards,Conrad Dubai
6/10 Okay
fahad
Travelled with family and small children
20 Sept 2023
Average hotel
fahad
Stayed 3 nights in Sep 2023
Response from Conrad Dubai on 28 Sept 2023
Dear fahad ,Thank you for taking the time to leave a review, yet we are very sorry to hear that you have not enjoyed your time with us. I would be happy to discuss your experience and review your feedback to ensure we improve.Kind Regards,Conrad Dubai
Dear dominick,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Conrad Dubai soon.Kind Regards,Conrad Dubai
Great location with easy access to the Metro. Spacious rooms with good features. Staff were friendly and welcoming.
Lynnette
Stayed 5 nights in Sep 2023
Response from Conrad Dubai on 12 Sept 2023
Dear Lynnette,Thank you for choosing Conrad Dubai and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind Regards,Conrad Dubai
10/10 Excellent
Aminata
28 Aug 2023
Aminata
Stayed 1 night in Aug 2023
Response from Conrad Dubai on 30 Aug 2023
Dear Aminata,We are truly heartened to receive your generous review of Conrad Dubai. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Conrad Dubai
Dear Grzegorz,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Conrad Dubai soon.Kind Regards,Conrad Dubai
8/10 Good
Grzegorz
Business traveller
18 Aug 2023
Liked: Cleanliness, staff & service, room comfort
Grzegorz
Stayed 3 nights in Aug 2023
Response from Conrad Dubai on 21 Aug 2023
Dear Grzegorz,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Conrad Dubai soon.Kind Regards,Conrad Dubai
10/10 Excellent
Yung Hon
24 Jul 2023
Yung Hon
Stayed 2 nights in Jul 2023
Response from Conrad Dubai on 26 Jul 2023
Dear Yung Hon ,Thank you for taking the time to share your recent experience in Conrad Dubai and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area.Kind Regards,Conrad Dubai
Dear ABDINASIR A,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Conrad Dubai soon.Kind Regards,Conrad Dubai
Absolutely fabulous hotel, with the most friendliest staff I have ever come across in any hotel I’ve ever stayed in.
😀
Darren
Stayed 6 nights in Jul 2023
Response from Conrad Dubai on 18 Jul 2023
Dear Darren,We are truly heartened to receive your generous review of Conrad Dubai. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Conrad Dubai
Dear Mazdak,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Conrad Dubai soon.Kind Regards,Conrad Dubai
Dear Mohammad,Thank you for choosing Conrad Dubai and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind Regards,Conrad Dubai
10/10 Excellent
Paul
4 Jul 2023
Paul
Stayed 1 night in Jul 2023
Response from Conrad Dubai on 6 Jul 2023
Dear Paul,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Conrad Dubai soon.Kind Regards,Conrad Dubai