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Reviews of DoubleTree by Hilton Dubai M Square Hotel & Residences

5 out of 5
DoubleTree by Hilton Dubai M Square Hotel & Residences
M Square Building, Al Mankhool, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 81 out of 136 reviews" "
Rating 8 - Good. 27 out of 136 reviews" "
Rating 6 - Okay. 20 out of 136 reviews" "
Rating 4 - Poor. 3 out of 136 reviews" "
Rating 2 - Terrible. 5 out of 136 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra Michele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. The cooks and servers went above and beyond to accommodate my son with nut allergies. Delicious food. Loved the pools. Could use more lounger chairs and less Cabanas in the adult pool. Friendly life guards, making sure rules and safety are being followed. Our rooms were cleaned everyday with fresh towels. Front staff in lobby welcoming and friendly. We will hopefully return to Dubai and stay in this lovely hotel again. Highly recommend!
Stayed 12 nights in Mar 2024
Response from DoubleTree by Hilton Dubai M Square Hotel on 6 Apr 2024
Dear Sandra Michele,Thank you for choosing to stay with us and for sharing your fantastic feedback! We are delighted to hear that you found our staff to be friendly and helpful. Ensuring the safety and comfort of our guests is a top priority, and we are thrilled that you enjoyed our delicious food and loved our pools.We are glad to hear that you found our lifeguards attentive and that our housekeeping team met your expectations.We are grateful for your recommendation and would be thrilled to welcome you back for another enjoyable stay in Dubai. Should you need any assistance with future bookings or arrangements, please do not hesitate to contact us.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We planned to stay for 2 nights as a city break. We left after one night and booked an alternative hotel. We were on the 6th floor and all we could hear was the tram and traffic. In fairness to the hotel, when checking out they offered to put us in an alternative room. So if your booking, make a point of asking for a quiet room.
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Dubai M Square on 3 Apr 2024
Dear Anthony,Thank you for taking the time to share your feedback about your recent stay with us. We regret to hear that your experience fell short of your expectations due to noise disturbances.We sincerely apologize for any inconvenience this may have caused you during your stay. Your comfort and satisfaction are important to us, and we appreciate your understanding as we strive to address issues such as these.We would love to have the opportunity to welcome you back and provide you with a more pleasant and comfortable stay. Please feel free to contact us directly if there is anything we can do to assist you in the future.Thank you once again for choosing to stay with us, and we hope to have the chance to host you again under better circumstances.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Justin

Stayed 10 nights in Mar 2024
Response from DoubleTree by Hilton M Square Hotel on 24 Apr 2024
Dear Justin, Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

8/10 Good

Shalini

Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Dubai M Square on 3 Apr 2024
Dear Shalini, Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

yhonn mary

Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Dubai M Square on 3 Apr 2024
Dear Valued Guest, Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very good!
A very pleasant stay. Very good service and fine breakfast. All very good!
Stayed 2 nights in Jan 2024
Response from DoubleTree by Hilton Dubai M Square Hotel on 18 Mar 2024
Dear Jan,Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

4/10 Poor

Rania, Irving

Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Dubai M Square Hotel on 19 Mar 2024
Dear Rania, Thank you for your time rating us. It would be great to write us at Dxbmk.fo@hilton.com with your concern to understand your rating for us. With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Mir, Glen Ellyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for large and extended families
Stayed 1 night in Dec 2023

10/10 Excellent

Nithin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from DoubleTree by Hilton Dubai M Square Hotel Team on 19 Dec 2023
Dear Nithin, Thank you for choosing us and for taking the time to rate our property. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future.With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team

6/10 Okay

abu sadat md m

Travelled with family
Liked: Property conditions & facilities, room comfort
Overall good stay
Overall the stay was good, very convenient location and easy access to shops and restaurants. On 12th night there was no hot water in the property due to leakage I called several times. The staff was did not apologise and polite about this incident which was not expected from such a chain hotel. The check in process was pretty lengthy also the housekeeping should be improved.
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton Dubai M Square Hotel & Reside on 17 Dec 2023
Dear abu sadat md m, We regret to know about your dissatisfaction during your stay with us. We would like to extend our sincere apologies for any inconvenience caused. At Hilton it is our top priority to ensure our guest’s satisfaction and we kindly request you to allow us the opportunity to better serve you during your next visit. We hope to welcome you again soon to our hotel.Sincerely,

6/10 Okay

abu s

Travelled with family
Would recommend
My stay was good, very easy access to near by shops and restaurants. Hot water in the building did not work on one whole night. The staff did not even apologies for this incident which was not expected from such a reputed chain hotel. Overall I would recommend this hotel to others, but I think some service need to be improved.
Stayed 3 nights in Dec 2023
Response from DoubleTree by Hilton Dubai M Square Hotel Team on 17 Dec 2023
Dear abu s,Thank you for taking the time to share your experience about your recent stay at our hotel. We would like to extend our sincere apologies for any inconvenience caused. At Hilton it is our top priority to ensure our guest’s satisfaction and we kindly request you to allow us the opportunity to better serve you during your next visit. We hope to welcome you again soon to our hotel.Sincerely,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

4/10 Poor

Wei

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from DoubleTree by Hilton Dubai M Square Hotel Team on 17 Dec 2023
Dear Wei, We regret to know about your dissatisfaction during your stay with us. We would like to extend our sincere apologies for any inconvenience caused. At Hilton it is our top priority to ensure our guest’s satisfaction and we kindly request you to allow us the opportunity to better serve you during your next visit. We hope to welcome you again soon to our hotel.Sincerely,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

8/10 Good

SUKHPREET

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I didnt like breakfast spread. Though its my personal view. Could have been more better
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton Dubai M Square Hotel Team on 17 Dec 2023
Dear SUKHPREET, Thank you for the valuable time to share your recent experience in our property.Your feedback regarding the points mentioned was very well noted and will be passed to respective Department Heads accordingly to take corrective actions on the areas that are lacking and shall be improved in on time.We are certainly hoping to host you here with us soon and have you enjoying our property in its fullest!With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Yusuf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from DoubleTree by Hilton Dubai M Square Hotel Team on 17 Dec 2023
Dear Yusuf,Thank you for choosing us and for taking the time to rate our property. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future.With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from DoubleTree by Hilton Dubai M Square Team on 17 Dec 2023
Dear Sean,Thank you for choosing us and for taking the time to rate our property. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future.With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Abu

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton Dubai M Square on 17 Dec 2023
Dear Abu, Thank you for choosing us and for taking the time to rate our property. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future.With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team

8/10 Good

Sana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from DoubleTree by Hilton Dubai M Square Hotel & Reside on 17 Dec 2023
Dear Sana, Thank you for taking the time to share your recent experience with us. We are delighted to know that you enjoyed your visit overall. As we at Hilton always aim for 9s and 10s on our rating, should you have any feedback regarding your stay it would be great to write us at Dxbmk.fo@hilton.com. We look forward to welcoming you soon in the future! With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Fiaz

Stayed 4 nights in Nov 2023
Response from DoubleTree by Hilton Dubai M Square Team on 17 Dec 2023
Dear Fiaz,Thank you for choosing us and for taking the time to rate our property. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future.With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

ADAIKKAMMAI

Liked: Cleanliness, staff & service, property conditions & facilities
the place is convenient to move around
Stayed 3 nights in Oct 2023
Response from Shakirah on 4 Nov 2023
Dear Adaikkammai,Thank you for your feedback! We are pleased to hear that you found our hotel's location convenient for moving around. We strive to offer a convenient and accessible experience for all our guests. We hope to welcome you back for another pleasant stay in the future!With warm regards,Shakirah KabiineGuest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view! City night scape is amazing.
Stayed 1 night in Oct 2023
Response from Shakirah on 4 Nov 2023
Dear Guest,Thank you! We're thrilled to hear you enjoyed the stunning city night scape view from our hotel. We're delighted you had a memorable experience, and we look forward to welcoming you back to enjoy it again soon!With warm regards,Shakirah KabiineGuest Service Manager

8/10 Good

Sankalp

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay, simple but clean hotel
Stayed 3 nights in Oct 2023
Response from Shakirah on 22 Oct 2023
Dear Sankalp,Thank you for your feedback. We appreciate your stay with us and are glad to hear that you found our hotel clean. We strive to provide a comfortable and straightforward experience for our guests. If there are any specific areas where we can improve or make your stay more enjoyable in the future, please feel free to let us know. We value your input and hope to welcome you back soon.With warm regards,Shakirah KabiineGuest Service Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and a fantastic staff.
Stayed 2 nights in Oct 2023
Response from Shakirah on 21 Oct 2023
Dear Michael,Thank you for your kind words! We're delighted to hear that you found our property nice and our staff fantastic. Your satisfaction is our priority, and we hope to welcome you back for another wonderful experience.With warm regards,Shakirah KabiineGuest Service Manager

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good bedrooms, good cafe for cheaper breakfast options. It’s a dry hotel which I wasn’t expecting. Very nice adult only pool on 19th floor
Stayed 4 nights in Oct 2023
Response from Shakirah on 9 Oct 2023
Dear David,Thank you for your positive feedback! We are pleased to hear you enjoyed our good bedrooms and the cafe with affordable breakfast options and glad you appreciated the amenities, including the lovely adult-only pool on the 19th floor. We hope you had an overall enjoyable stay, and we look forward to welcoming you back in the future.With warm regards,Shakirah KabiineGuest Service Manager

10/10 Excellent

Ayaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Shakirah on 5 Oct 2023
Dear Ayaz,We are grateful for your perfect rating of us and look forward to welcoming you back soon.With warm regards.Shakirah KabiineGuest Service Manager

8/10 Good

Jitesh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service at the reception was disappointing. I had emailed them previously to ask if they could do something special and surprise my wife as it was our 25 th wedding anniversary. But the hotel failed to do anything not even any decorations in our room or cake etc.
Stayed 11 nights in Sep 2023
Response from Shakirah on 30 Sept 2023
Dear Jitesh,We sincerely apologize for the disappointment you experienced with our customer service during your special occasion. Your feedback is valuable, and we regret that we fell short of your expectations. We will investigate this matter to understand what went wrong and take appropriate actions to ensure this doesn't happen again in the future. We appreciate your understanding and hope you might give us another chance to make it up to you in the future.With warm regards,Shakirah KabiineGuest Service Manager

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
I had a really pleasant stay here for two nights as a solo traveller. The hotel is located a 10 minute walk away from the ACDB Metro station from where you can easily get to the Museum of the Future [3 stops], Financial Centre [4 stops] and the Burj Khailfa & Dubai Mall [5 stops] for only 6DHS one way or 20 DHS for a 24hr ticket. The Dubai Creek/Bur Dubai area with the Al Seef Heritage Village, Gold and Spice Souks is less than 10 minutes away in a taxi. The hotel has a nice modern vibe and my room was spotlessly clean and tidy with all the facilities you’d expect. One facility the hotel doesn’t have though is a bar. However, as stated above, the Financial Centre with its numerous bars and lounges is only a 10 minute metro ride away, which I didn’t mind at all. There are two pools. A quieter one on the Mezzanine Level staffed by the friendly Padam [who was always happy to have a chat and was a genuinely nice guy] and another on the 19th floor with a ‘mocktail’ bar and wonderful views down Sheikh Zayed Road towards the Burj Khalifa. The buffet breakfast was great but there are also numerous dining options surrounding the hotel, the Burjuman Shopping Centre & Food Court over the road, and a large supermarket adjacent. Ahmed on Reception also deserves a mention for delivering a hassle-free early check-in and a late check-out. Thank you. As I was leaving on a late night flight, it was also helpful to have access to the spa facilities to freshen up for my journey home.
Stayed 2 nights in Sep 2023
Response from Shakirah on 30 Sept 2023
Dear Lance,Thank you for your wonderful feedback! We're thrilled to hear about your pleasant stay at our hotel. We're glad you found our location convenient and appreciated the easy access to metro stations and popular attractions. It's great to know you enjoyed the modern vibe of our hotel, the cleanliness of your room, and the facilities we offer. We appreciate your kind words about our staff members Padam and Ahmed; they will be delighted to hear your compliments. We're pleased that you made use of our pool areas and spa facilities to enhance your stay. Thank you for choosing our hotel, and we hope to welcome you back again in the future!With warm regards,Shakirah KabiineGuest Service Manager

10/10 Excellent

Ibrahim, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in particular this 4 were amazing Remmy Abdullah Aim Srijana
Stayed 5 nights in Sep 2023
Response from Shakirah on 21 Sept 2023
Dear Ibrahim,We are grateful for this review and your recognition of our Team Members Remmy, Abdullah, Asim and Srijana. The have been commended and rewarded for their exemplary performance and we all look forward to welcoming you back soon.With Warm regards,Shakirah KabiineGuest Service Manager

8/10 Good

Maryse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of Burjuman, where the workingclass people live. Good shopping, good food and cheap. Shops open till midnight! And some restaurants 24hrs. Hotel was good, swimming pool on the small side. Service and food good but a bit expensive. Breakfast on the other hand was the best. Anything you could wish for and more. Thank you Doubletree!
Stayed 6 nights in Aug 2023
Response from Shakirah on 29 Aug 2023
Dear Maryse,We are grateful for this wonderful review that highlights some of our best qualities like the location, service, and food. We were honoured to have had you as our guest and we hope to welcome you back soon.With warm regards,Shakirah KabiineGuest Service Manager

10/10 Excellent

haroon, Faisalabad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from Shakirah on 23 Aug 2023
Dear Haroon,We are grateful for the perfect rating of your experience with us.We look forward to welcoming you back soon for another truly rewarding experience.With warm regards,Shakirah KabiineGuest Service Manager

8/10 Good

zaheer

Stayed 2 nights in Aug 2023
Response from DoubleTree by Hilton M Square Hotel on 17 Sept 2023
Dear Zaheer, Thank you for choosing our property and for taking the time to share your feedback.We are delighted to know that you enjoyed your visit overall, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and within walking distance to mall and metro
Stayed 3 nights in Jul 2023
Response from DoubleTree by Hilton Dubai M Square Team on 27 Jul 2023
Dear Katherine, Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Ganapathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from DoubleTree by Hilton M Square Hotel on 28 Jun 2023
Dear Ganapathi,Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

AVTAR

Stayed 1 night in Jun 2023
Response from DoubleTree by Hilton M Square Hotel on 9 Jul 2023
Dear Avtar,Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

8/10 Good

Peter

Stayed 3 nights in May 2023
Response from DoubleTree by Hilton M Square Hotel on 4 Jun 2023
Dear Peter,Thank you for choosing our property and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit overall, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Jasbir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from DoubleTree by Hilton M Square Hotel on 21 May 2023
Dear Jasbir,Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

SUDHEER

Stayed 2 nights in Mar 2023
Response from DT M Square Team on 15 Mar 2023
Dear Sudheer,We are delighted by your perfect rating of us. It was a privilege to have been your host while you visited Dubai and look forward to welcoming you back soon.With warm regards,Doubletree by Hilton Dubai M Square Hotel & Residences Team

8/10 Good

monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean and quite good place to stay in dubai
Stayed 2 nights in Jan 2023
Response from DoubleTree by Hilton M Square on 4 Feb 2023
Dear Monica,Thank you for choosing our property and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit overall, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Shreepal

Stayed 3 nights in Jan 2023
Response from DoubleTree by Hilton M Square on 3 Feb 2023
Dear Shreepal,Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

6/10 Okay

Kamran

Liked: Cleanliness, staff & service
Disliked: Room comfort
Unfortunate, as could have been really good.
My issue was with the air conditioning. I walked into a freezing cold room, well below 18c. I turned the thermostat up and it made no difference after an hour. I rang reception who sent an engineer. It was 'fixed' but it took so long to get to temperature I actually had to go to bed fully clothed and at 3.30am it was still registering 18c (the lowest it could register) Then on my final day I was terribly ill. Only then did I notice it wasn't getting below 24c which was really uncomfortable, often going up to 26c. I couldn't complain and get another engineer as...quite frankly...my stomach was not good and access to the aircon was in the bathroom, so, I had to endure it. Just not something I expected from a 5 star hotel. I also paid a cash deposit on arrival and was not provided a receipt for the deductions. Otherwise the room and staff were great.
Stayed 4 nights in Jan 2023
Response from DoubleTree by Hilton M Square on 21 Jan 2023
Dear Kamran,Thank you for taking the time to rate and share your experience with us. We sincerely apologize for the inconvenience during your stay at our hotel.Your feedback regarding the points mentioned was very well noted and will be passed to respective Department Heads accordingly to take corrective actions on the areas that are lacking and shall be improved in on time. Thank you very much once again for sharing all the details of your experience, it is very important and helps us improve our service and facilities as well. At Hilton it is our top priority to ensure our guest’s satisfaction and we kindly request you to allow us the opportunity to better serve you during your next visit. We hope to welcome you again soon to our hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

4/10 Poor

Poshana Raj

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
We never got towels properly no slippers no tooth brushes nothing
Response from DoubleTree By Hilton Dubai M Square on 11 Jan 2023
Dear Poshana Raj,Thank you for taking the time to rate and share your review with us.We are very sorry to learn that we could not meet your expectation on this occasion. please may I assure you that this is definitely not the usual service standards that you would experience at the Double Tree by Hilton M Square, Dubai. Your feedback has been seriously taken on board and shared with the concerned managers and the team to ensure that necessary corrective measures and training are carried out to avoid any such reoccurrences in the future.We look forward to welcoming you back in the near future,Warm RegardsDoubleTree By Hilton Dubai M Square.

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service
This is a newer DoubleTree in Dubai, in Bur Juman. The area is poor.
Response from DoubleTree by Hilton M Square on 7 Jan 2023
Dear Daniel,Thank you for the valuable time to share your recent experience in our property. We sincerely appreciate your feedback, and we are sad to learn that we didn't met your expectations fully.We hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

8/10 Good

Jaideep

Travelled with family
Liked: Cleanliness
It was alright
Response from DoubleTree by Hilton M Square on 25 Dec 2022
Dear Jaideep,Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Vasilii

Stayed 8 nights in Dec 2022

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come back here again
First time in Dubai and the staff was one of the friendliest I’ve ever had worldwide. Besides the room being spacious and nice, the hotel spa on the 19th floor was exceptional. Spice Tree restaurant on the 2nd floor is priced perfectly and the food was superb. Wish my stay was longer.
Awesome corridor that leads to one of the pools
View from the side close to Spinneys
View from one the pools
Stayed 3 nights in Nov 2022
Response from DoubleTree by Hilton M Square on 26 Nov 2022
Dear Nick,Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

abed elsalam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from DoubleTree by Hilton M Square on 26 Nov 2022
Dear Abed Elsalam,We appreciate your time for rating us.We are happy to see your feedback and hope you enjoyed your stay with us. We look forward to welcoming you soon in the future. With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team

8/10 Good

Jitesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to all the local shops, metro station, and malls in Bur Dubai. Hotel clean, staff friendly and breakfast buffet was excellent with variety of food and drink
Stayed 10 nights in Nov 2022
Response from DoubleTree by Hilton M Square on 19 Nov 2022
Dear Jitesh,Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

6/10 Okay

Abdulelah, jeddah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our suite and lobby looks very good, but amenities are not impressive. I spent a whole day stuck in the toilet because of the recycled scrambled eggs served during breakfast, and my wife followed me the day after…
Stayed 4 nights in Nov 2022
Response from Shakirah on 15 Nov 2022
Dear Abdulelah,Greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Thank you for taking the time to share feedback from your stay with us. I am delighted that your Suite was comfortable and to your liking. Please receive our most sincere apologies for the unsatisfactory dining experience. We offer you our assurances that the issue has been raised to the concerned department and corrective action is already underway to ensure that such is not repeated in the future.With best regards,DoubleTree by Hilton Dubai M Square Hotel & Residences.

10/10 Excellent

Fatimah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with the family - staff were on hand whenever we needed them, property was very clean. Breakfast options were great.
Stayed 6 nights in Oct 2022
Response from DoubleTree by Hilton M Square on 30 Oct 2022
Dear Fatimah,Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

2/10 Terrible

Alia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid this appartement so expensive and got only bad service and not clean place at all. Will never come back again. And will never propose this place to anybody !
Stayed 15 nights in Oct 2022
Response from DoubleTree by Hilton M Square on 24 Oct 2022
Dear Alia,We regret to know about your dissatisfaction during your stay with us. We would like to extend our sincere apologies for any inconvenience caused. At Hilton it is our top priority to ensure our guest’s satisfaction and we kindly request you to allow us the opportunity to better serve you during your next visit. We hope to welcome you again soon to our hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

10/10 Excellent

Riten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on the 20th Floor. Rooms have amazing views to the Downtown Dubai and Creek. Breakfast was also amazing with a wide spread. Staff were very accommodating and allowed me to check in early. A must hotel for Bur Dubai area
Stayed 3 nights in Oct 2022
Response from DoubleTree by Hilton M Square on 24 Oct 2022
Dear Riten,Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team