Exterior

Reviews of Al Habtoor Palace

5 out of 5
Al Habtoor Palace
Al Habtoor City, Sheikh Zayed Road, PO Box 124405, Dubai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 97 reviews" "
Rating 8 - Good. 24 out of 97 reviews" "
Rating 6 - Okay. 5 out of 97 reviews" "
Rating 4 - Poor. 0 out of 97 reviews" "
Rating 2 - Terrible. 4 out of 97 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Emad

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Stefan Radstrom on 30 Apr 2024
Dear Emad,thank you for sharing the wonderful rating. We look forward to welcoming you back and providing outstanding service in all areas.Dedicated to Excellence,Stefan RadstromGeneral Manager

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities
Everything about the hotel was great
Stayed 5 nights in Mar 2024
Response from Stefan Radstrom | General Manager on 13 Mar 2024
Dear Emma,Greetings from Habtoor Palace Dubai! Thank you for the perfect rating. We are delighted to know that your experience was a memorable one and hope to welcome you back very soon. Dedicated to Excellence,Stefan RadstromGeneral Manager

10/10 Excellent

EDWIN RAJA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Carlo on 7 Mar 2024
Dear Edwin, Greetings from Habtoor Palace Dubai! It was a great pleasure having you with us and thank you for your delightful ratings! We hope to have the opportunity to welcome you back. Dedicated to Excellence, Carlo TaculaAssistant Guest Relations Manager

8/10 Good

Ji

Liked: Amenities
This hotel is the best place to stay in Dubai very clean and the best service. The food is amazing and quality ! ……I’m very happy to stay in this hotel. And will recommend my friends and family. Thank you so much for hotel all of team
Stayed 4 nights in Feb 2024
Response from Carlo on 2 Mar 2024
Dear Ji,Greetings from Habtoor Palace Dubai!Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us. We are delighted that we were able to exceed your expectations. Your kind words mean a lot to us, and we truly appreciate your recommendation to your friends and family. We are grateful for the opportunity to have served you and look forward to welcoming you back to our hotel in the future and creating more memorable experiences for you.Thank you once again for choosing to stay with us and for taking the time to share your feedback. It will be our privilege to be of service and provide any further assistance you may require. Dedicated to Excellence, Carlo TaculaAssistant Guest Relations Manager

10/10 Excellent

Talat

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and great service
Stayed 7 nights in Jan 2024
Response from Raoul Du Toit on 21 Jan 2024
Dear Talat,Greetings from Habtoor Palace Dubai!It was an honor being able to serve you at our best and we are delighted to see the perfect rating. On behalf of the entire team, we look forward to welcoming you back.Dedicated to Excellence,Raoul Du ToitDirector of Rooms

6/10 Okay

Alsadig

Business traveller
Liked: Property conditions & facilities
Response from Raoul Du Toit | Director of Rooms on 17 Jan 2024
Dear Alsadig,Greetings from Habtoor Palace Dubai!We apologize that the experience has not entirely met your expectations and would be delighted to receive any further feedback, should you have the time.On the other hand, it would be a pleasure to welcome you back and ensure that the truly palatial services are provided in all areas of your stay.Thank you for your feedback and we hope that you choose to stay with us again in the future.Dedicated to Excellence,Raoul Du ToitDirector of Rooms

10/10 Excellent

Nana Akua Achiaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Raoul Du Toit on 1 Jan 2024
It was a pleasure having you as our guest, Nana. Wishing you a wonderful 2024 and we look forward to serving you at our best in the future.Dedicated to Excellence,Raoul Du ToitDirector of Rooms

10/10 Excellent

Abdullah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Raoul Du Toit on 1 Jan 2024
Thank you for the perfect rating, Abdullah. We would be delighted to welcome you back very soon.Dedicated to Excellence, Raoul Du ToitDirector of Rooms

10/10 Excellent

Amir Hossein, north york

Stayed 2 nights in Nov 2023
Response from Raoul Du Toit | Director of Rooms on 12 Dec 2023
Dear Amir Hossein,Greetings from Habtoor Palace Dubai!We are delighted to know that the experience has exceeded your expectations and look forward to having the pleasure of serving you again in the future.Dedicated to Excellence,Raoul Du Toit

10/10 Excellent

Ahmed

Travelled with partner
Liked: Amenities
Excellent experience
Stayed 4 nights in Oct 2023
Response from Raoul Du Toit | Director of Rooms on 3 Nov 2023
Dear Ahmed,Greetings from Habtoor Palace Dubai!Thank you for the excellent rating and feedback. We are delighted to read the positive review and we hope to welcome you back very soon.Dedicated to Excellence,Raoul Du ToitDirector of Rooms

10/10 Excellent

Beshoy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Aug 2023
Response from Carlo on 10 Sept 2023
Dear Beshoy,Greetings from Habtoor Palace Dubai, LXR Hotels & Resorts!We are thrilled that you enjoyed your stay with us, and we hope to welcome you back soon for another exceptional stay! Dedicated to Excellence,Carlo TaculaAssistant Guest Relations Manager

10/10 Excellent

Andrea Elizabeth, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff was very friendly, and professional. Will definitely stay again.
Stayed 6 nights in Aug 2023
Response from Christophe Mousset on 8 Sept 2023
Dear Andrea,Greetings from Habtoor Palace Dubai, LXR Hotels & Resorts!Thank you for taking the time to share your wonderful review and recognition of the stellar service provided by our Team Members. We are excited to see your interest in returning and hope we have the pleasure of welcoming you back very soon.Best regards,Christophe MoussetGeneral Manager

8/10 Good

Yelena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and accomidating. The hotel looks gorgeous and very clean.
Stayed 7 nights in Apr 2023
Response from Christophe Mousset on 30 Apr 2023
Dear Yelena,Thank you for recognising the efforts of our Team Members and sharing the review of your remarkable experience. It would be an honor to serve you again in the future.Best regards,Christophe MoussetGeneral manager

10/10 Excellent

Erendira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Experience.the housekeepers did such a great job keeping up with my mess lol Thank you!!!Sashika and Pratima.And Sathyam welcoming you at the door reading to carry you luggage and shopping bagsSpa amazing.Can’t wait to share this experience with Family and Friends♥️♥️♥️♥️Love Dubai
Stayed 3 nights in Apr 2023
Response from Christophe Mousset on 10 Apr 2023
Dear Erendira,Greetings from Habtoor Palace Dubai, LXR Hotels & Resorts! Thank you for sharing the details of your wonderful experience. We are delighted to read that Shashika, Pratima and Sthyam were able to exceed your expectation and on behalf of the entire team, we look forward to welcoming you back.Best regards,Christophe MoussetGeneral Manager

10/10 Excellent

Patricia

Stayed 5 nights in Mar 2023
Response from Christophe Mousset on 12 Mar 2023
Thank you for the perfect rating, Patricia. We are delighted to know that you enjoyed the journey and we hope to welcome you back soon.Best regards, Christophe Mousset General Manager

10/10 Excellent

Wurood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023
Response from Raoul Du Toit | Director of Rooms on 12 Dec 2023
Dear Wurood,Greetings from Habtoor Palace Dubai!We appreciate the perfect rating and hope to welcome you back very soon.Dedicated to Excellence,Raoul Du Toit

8/10 Good

Hager

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
1. Staff are attentive and helpful. 2. The spa facility is extremely disappointing. 3. Breakfast buffet was good. 4. Steakhouse restaurant was excellent.
Stayed 3 nights in Dec 2022
Response from Christophe Mousset on 10 Dec 2022
Dear Hager,Greetings from Habtoor Palace Dubai, LXR Hotels & Resorts! Thank you for sharing the fantastic feedback about your experience during Breakfast, World Cut Steakhouse, and the service provided by the Team Members. Allow me to apologize that Silk Spa was below expectations and rest assured we will review the details of your concerns, to ensure that we identify any shortfalls.You have our commitment that future experiences will exceed your expectations - We are Dedicated to Excellence.Best regards, Christophe Mousset General Manager

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was excellent. Everything is good in this hotel. It is a real luxury hotel. One thing, there was like kitchen smell in the bathroom area they need to fix. A special thank to Asad, the porter. He was very nice and helpful.
Stayed 5 nights in Sep 2022
Response from Raoul Du Toit on 19 Sept 2022
Dear Abdullah,Greetings from Habtoor Palace Dubai, LXR Hotels & Resorts!We appreciate the time taken to share your perfect rating and positive recognition of Asad. Rest assured we will review to room odor to ensure any challenge is rectified.It would be a pleasure to welcome you back again.Best wishes, Raoul Du Toit Director of Rooms

10/10 Excellent

Prabhjit

Stayed 2 nights in Apr 2022
Response from Christophe Mousset on 16 Apr 2022
Dear Prabhjit, Greetings from Habtoor Palace Dubai, LXR Hotels & Resorts! We are honored to have you as our guest and appreciate the time taken to share your perfect rating. It would be a pleasure to welcome you back in the future for another perfect experience. Best regards, Christophe Mousset General Manager

10/10 Excellent

Dhahi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Raoul Du Toit on 6 Mar 2022
Dear Guest, Thank you for sharing the perfect rating; we are delighted that you have enjoyed the stay with us and we hope to welcome you back in the near future. Best wishes, Raoul Du Toit Director of Front Office

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Amazing Stay, love it and this is my second stay and more to stay.
Stayed 2 nights in Feb 2022
Response from HabtoorPalaceDubai on 3 Mar 2022
Dear Faisal, Greetings from Habtoor Palace Dubai, LXR Hotels & Resorts! I am delighted to read that you had an amazing stay and have made us your preferred hotel in Dubai. We look forward to welcoming you back soon! Best regards, Habtoor Palace Dubai Team

8/10 Good

Ginette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 6 nights in Dec 2021
Response from Raoul Du Toit on 4 Jan 2022
Dear Ginette, Greetings from Habtoor Palace Dubai, LXR Hotels & Resorts! Thank you for sharing the positive rating and wonderful feedback. We hope to welcome you back in the near future. Best wishes, Raoul Du Toit Director of Front Office

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Stunning. Just a gorgeous hotel with beautiful amenities
Stayed 3 nights in Jul 2021
Response from Raoul Du Toit on 29 Dec 2021
Dear Ms. Jessica, Greetings from Habtoor Palace Dubai, LXR Hotels & Resorts! Thank you for the marvelous review. We are delighted to read that you enjoyed your experience and look forward to welcoming you back very soon. Best wishes, Raoul Du Toit Director of Front Office

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service level was amazing! You have a personal butler for your room and you will never have to open a door yourself. The hotel has a great French bistro and a Polo Bar. They always have a great bar in the courtyard. The bathroom is floor to ceiling marble and the lobby is breathtaking. Habtoor Palace is the epitome of luxury and is in a great central Dubai location.
Stayed 6 nights in Nov 2021
Response from Raoul Du Toit on 18 Nov 2021
Dear Matthew, Greetings from Habtoor Palace Dubai, LXR Hotels & Resorts! We are excited to read the fantastic review of your stay; from the facilities to the service - all the feedback has been shared in celebration of the success, and motivation to continue providing our guests with memorable experiences. On behalf of the team, we hope to welcome you back in the near future! Best wsihes, Raoul Du Toit Director of Front Office

10/10 Excellent

Ramona

Stayed 7 nights in Sep 2021
Response from Raoul Du Toit on 14 Oct 2021
Dear Ramona, Greetings from Habtoor Palace Dubai, LXR Hotels & Resorts! Thank you for taking the time to share the perfect rating following your stay and we hope to welcome you back very soon. Best wishes, Raoul Du Toit Director of Front Office

10/10 Excellent

Jennifer

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay again in a heartbeat!!
This hotel is fabulous. The service is next to none which great room cleaning and little extra things that make one feel special.
Stayed 7 nights in Sep 2021
Response from Raoul Du Toit on 26 Sept 2021
Dear Jennifer, Thank you for your wonderful review. We are delighted to read that you felt like royalty during your stay and look forward to your next visit. Best wishes, Raoul Du Toit Director of Front Office

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was overall good, clean, spacious rooms bur the views are not that great as it is surrounded by large towers The thing that we didn’t like that there is no outside breakfast facility There was a smell of cocking coming out of the ventilation system in the rooms very often
Stayed 6 nights in Jan 2021
Response from Raoul Du Toit on 18 Jan 2021
Dear Guest, Thank you for your feedback. We are sorry to hear that the view is not up to your expectation. Rest assured your concerns for breakfast feedback have been well noted and share with our management for improvement. Best wishes, Raoul Du Toit Front Office Manager

10/10 Excellent

Nilesh

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super !
What an amazing place with grand decor and lovely rooms. Roof access pools and hot tub areas are amazing. There are more than 10 pools to choose from on the rooftop. Breakfast was amazing and a good variety of items to choose from. Staff and valet team were always ready to help. The only issue I had was that we were promised beach access to Waldord and were given alternative access to Habtoor Grand ( which is quite dated & never any sunbeds available). But apart from that will highly recommend this one for Dubai stay.. quite centrally located too.
Stayed 6 nights in Jan 2021

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Raoul Du Toit on 9 Jan 2021
Dear Alexander, Thank you for sharing your perfect rating. We hope to welcome you back soon! Best wishes, Raoul Du Toit Front Office Manager

6/10 Okay

Sherika

Stayed 4 nights in Dec 2020
Response from Raoul Du Toit on 5 Jan 2021
Dear Shekira, Thank you for your review. Please let us know how we can enhance future visits and we hope to welcome you back soon. Best wishes, Raoul Du Toit Front Office Manager

8/10 Good

Matan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Room was good, service was good, pool is poor
Stayed 1 night in Oct 2020
Response from Raoul Du Toit - Front Office Manager on 13 Nov 2020
Dear Matan, Thank you for your feedback! We are sorry to hear the the pool was below expectations and at the same time, happy to read you were satisfied with the hotel and remaining services. We all look forward to welcoming you back soon! Best wishes, Raoul Du Toit Front Office Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020
Response from Raoul Du Toit on 20 Sept 2020
Dear Guest, Thank you for sharing your review! We do apologize that the service has not met your expectations and would like to discuss this in further detail. Please feel free to reach out to me at your convenience. Best wishes, Raoul Du Toit Front Office Manager

10/10 Excellent

Naser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from PA to GM on 5 Jun 2020
Dear Valued Guest, Thank you for choosing Habtoor Palace Dubai, LXR Hotels & Resorts during your last stay with us. We and the rest of the team appreciate your rating for us. Looking forward for your return and we will at your service.

10/10 Excellent

Khaled

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. Very welcoming staff
Stayed 1 night in Mar 2020
Response from PA to GM on 8 Mar 2020
Dear Khaled, Thank you for choosing Habtoor Palace Dubai, LXR Hotels & Resorts. We and the rest of the team appreciate your rating for us. Looking forward for your return and we will be at your service.

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Ali

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hiba on 2 Mar 2020
Thank You for your feedback. Looking forward to welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from PA to GM on 20 Feb 2020
Dear Valued Guest, Thank you for choosing Habtoor Palace Dubai, LXR Hotels & Resorts during your last stay with us. We and the rest of the team appreciate your rating for us. Looking forward for your return and we will at your service.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2020
Response from PA to GM on 20 Feb 2020
Dear Valued Guest, Thank you for choosing Habtoor Palace Dubai, LXR Hotels & Resorts during your last stay with us. We, the management and the rest of the team highly appreciate your feedback and we are looking forward for your return. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything were so great, realy, realy, nice hotel with the best service and staff.
Stayed 6 nights in Dec 2019
Response from Hiba on 9 Jan 2020
Thank you for the great review. Looking forward to welcoming you back. Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, luxurious, specious rooms, clean and the staff is so friendly
Stayed 2 nights in Nov 2019
Response from Hiba on 9 Jan 2020
Thank You for the great review. Looking forward to welcoming you back soon. Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel and staff
Stayed 5 nights in Dec 2019
Response from Hiba on 9 Jan 2020
Thank You for the great review. Looking forward to welcoming you back soon. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff was friendly and the hotel was great
Stayed 8 nights in Dec 2019
Response from Hiba on 9 Jan 2020
Thank You for the review. Looking forward to welcoming you back soon. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was marvelous and very festive during christmas
Stayed 2 nights in Dec 2019
Response from Hiba on 9 Jan 2020
Thank You for the great review. Looking forward to welcoming you back soon. Regards,

10/10 Excellent

AmeetA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habtoor Palace Hotel
Excellent Hotel, Very good Service and Amazing rooms and bathrooms. Good location and easy access
Stayed 7 nights in Jul 2019
Response from Hiba on 5 Aug 2019
Thank you for the great feedback. We are delighted that you are enjoying your stay. Regards,

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Hiba on 1 Jul 2019
We are delighted that you had a 10/10 stay Looking forwad to welcoming you back to Habtoor Palace. Regards,

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Apr 2019
Response from Hiba on 28 Apr 2019
Dear Guest, Thank you for taking the time to share your feedback we have seen that you rated 3/5 we hope next time we are able to improve our services to enhance you overall experience. Looking forward to welcome you back soon. Regards,

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great experience. This is my second stay at Habtoor Palace. I love the ambience and hospotality. I want to specially recommend Mr Abhishek Banerjee from BF Lounge. He does a tremendous job all the time. He was very friendly and helpful to us during our stay.
Stayed 4 nights in Mar 2019
Response from Krushika on 13 Mar 2019
Dear Mr. Sanjay Thank you very much for your feedback, I am glad to see that you had great experience, i will personally praise Abhishek for his service and hospitality. We look forward to welcome you back in very near future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Hiba on 28 Apr 2019
Dear Guest, Thank you for taking the time to share your feedback we are glad that you have enjoyed you stay and rated us 5/5. Looking forward to welcome you back soon. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Krushika on 31 Jan 2019
Thank you for staying with us, we appreciate your feedback and looking forward to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel
very nice hotel. Bit far from Dubai attractions and in quiet area so lacking night activities .
Stayed 4 nights in Dec 2018
Response from Krushika on 31 Jan 2019
Dear Guest Thank you for your feedback and we are happy that you liked our hotel. We look forward to welcome you back at Habtoor Palace Dubai.