All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Just a stopover on my way to India. Hotel was clean and staff friendly and helpful.
Christopher
Stayed 1 night in Apr 2024
Response from The Hotel Management on 2 May 2024
Dear Chrsitopher,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
10/10 Excellent
Anthony
1 May 2024
Liked: Cleanliness
Excellent transport
Anthony
Stayed 3 nights in Apr 2024
Response from The Hotel Management on 1 May 2024
Dear Anthony,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards
I appreciated that this hotel was close to the airport and that there was a shuttle to Terminal 3. The room and bathroom were clean. A baby cot was brought to the room straight away. Check in and check out was quick and easy. No lines. My only complaints are that the internet was terribly slow. I could not even make a voice call over the internet. In addition, getting a taxi meant I had to go out and stand in the heat on the street. Is there not a way to call for a taxi? The woman at reservations said I had to stand outside and wait around ten minutes.
Kristen
Stayed 1 night in Apr 2024
Response from The Hotel Management on 1 May 2024
Dear Kristen, thank you for taking the time to write your comments, we have taken your comments regarding your arrival experience and shall take it up with the concerned department, we hope to welcome you again to Holiday Inn Express Dubai Airport. Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you. Best regards,
Dear Khadra, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,
Dear Sheila, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,
Dear Binita, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,
Dear Allen, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,
2/10 Terrible
Abdel Moneim
Business traveller
22 Apr 2024
Disliked: Staff & service
Was weongly put in a smoking room on a smoking floor
Abdel Moneim
Stayed 1 night in Apr 2024
Response from The Hotel Management on 23 Apr 2024
Dear Valued Guest Abdel Moneim, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Holiday Inn Express Dubai Airport Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai. Best regards,
2/10 Terrible
KUNAL
21 Apr 2024
Disliked: Amenities
Bad experience
KUNAL
Stayed 3 nights in Apr 2024
Response from The Hotel Management on 22 Apr 2024
Dear Valued Guest Kunal, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Holiday Inn Express Dubai Airport Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai.Best regards,
Dear Tatyana, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,
8/10 Good
afsaneh
14 Apr 2024
Liked: Cleanliness, staff & service
afsaneh
Stayed 1 night in Apr 2024
Response from The Hotel Management on 15 Apr 2024
Dear afsaneh,Thank you for staying at Holiday Inn Express Dubai Airport and for taking time to share your great review.I was delighted to read that our Select Service Model hotel met your needs as a smart traveller, our Free Express Start Breakfast, great location, clean and comfortable rooms, free WIFI access and the service provided to you by our polite and helpful staff.It was very wonderful to know that you had a great stay with us.We look forward to welcoming you back to the hotel again soon.With kind regards,
8/10 Good
Veronica
10 Apr 2024
Liked: Cleanliness, staff & service, amenities
Convenient for overlay flights
Veronica
Stayed 1 night in Apr 2024
Response from The Hotel Management on 11 Apr 2024
Dear Veronica,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
10/10 Excellent
Sharmaine
9 Apr 2024
All was good
Sharmaine
Stayed 4 nights in Apr 2024
Response from The Hotel Management on 10 Apr 2024
Dear Valued Guest Sharmaine,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards
6/10 Okay
YOSLAN
Travelled with family
9 Apr 2024
Liked: Staff & service
Friendly and helpful staff , good shuttle service, strong smell to air freshener when we arrive in the afternoon and the in the morning strong smell to humidity-dirty carpet , dirty and stained black out curtains, black moldy bathroom doors on edges food was great and ample selection of it . Safe area .
YOSLAN
Stayed 1 night in Apr 2024
Response from The Hotel Management on 10 Apr 2024
Dear Valued Guest YOSLAN, thank you for taking the time to write your comments, we have taken your comments regarding your arrival experience and shall take it up with the concerned department, we hope to welcome you again to Holiday Inn Express Dubai Airport. Once, again, thank you and for recommending our hotel to other travellers and we are always happy to serve you. Best regards, The Hotel Management
Perfect if you’re flying in to Dubai late or very warmth in the morning. They are very flexible and nice.
Susuana
Response from The Hotel Management on 27 Mar 2024
Dear Valued Guest Susuana,Thank you for staying at Holiday Inn Express Dubai Airport and for taking time to share your great review.I was delighted to read that our Select Service Model hotel met your needs as a smart traveller, our Free Express Start Breakfast, great location, clean and comfortable rooms, free WIFI access and the service provided to you by our polite and helpful staff.It was very wonderful to know that you had a great stay with us.We look forward to welcoming you back to the hotel again soon.With kind regards,
Good free shuttle service to terminals 1 and 3 every half hour. Trip takes ten minutes or less. Perfect hotel for a brief stopover between flights at DXB. Ten minute walk to the “Emirates” stop on the Red subway line if you want to take a quick trip downtown.
Kenneth
Stayed 1 night in Mar 2024
Response from The Hotel Management on 25 Mar 2024
Dear Kenneth, Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
4/10 Poor
Laura
24 Mar 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
The buffet food offerings were not worth the price
Laura
Stayed 1 night in Mar 2024
Response from The Hotel Management on 25 Mar 2024
Dear Laura, Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
the property was rated very highly and i was very hopeful as this trip was for my elder parents. they didnt have help with their luggage and struggled to meet some of their basic needs.
Marina
Response from The Hotel Management on 24 Mar 2024
Dear Valued Guest Marina, Thank you for staying at Holiday Inn Express Dubai Airport and for taking time to give us a review. We appreciate your feedback regarding the limited service that we provide. We are a select service Hotel and the Holiday Inn Express concept aims to provide our guests with a hassle-free stay with the comfort and convenience of great rooms, great location, free Express start Breakfast & free Wi-Fi - all at a value price, as we must comply with the international brand standards of Holiday Inn Express. We also provide free scheduled shuttle service to and from the nearest mall for your convenience. We may not have some of the things that you can enjoy from a full-service hotels , but we do make sure that everything basic that you will need for a decent stay is here. I hope that I can convince you to change your mind about another visit to our property. Best regards,
10/10 Excellent
George
18 Mar 2024
George
Stayed 1 night in Mar 2024
Response from The Hotel Management on 8 Apr 2024
Dear Valued Guest George,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards
Dear Valued Guest samer,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards
Updated property, nice convenient location, quite and clean surrounding.
Mazhar Iqbal
Stayed 1 night in Mar 2024
Response from The Hotel Management on 13 Mar 2024
Dear Valued Guest Mazhar Iqbal,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards
10/10 Excellent
Gurcharan
11 Mar 2024
Liked: Property conditions & facilities
Gurcharan
Stayed 2 nights in Mar 2024
Response from The Hotel Management on 13 Mar 2024
Dear Valued Guest Gurchran,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards,
Dear Sharon,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
Good location. Breakfast is good too. Room is small . Window opens to the wall of other building 8 feet away. Kind of depressing…
Wuyi
Stayed 2 nights in Mar 2024
Response from The Hotel Management on 7 Mar 2024
Dear Valued Guest Wuyi, thank you for taking the time to write your comments, we have taken your comments regarding your arrival experience and shall take it up with the concerned department, we hope to welcome you again to Holiday Inn Express Dubai Airport. Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you. Best regards,
6/10 Okay
Joel
Travelled with family, Business traveller
5 Mar 2024
Good for the budget
Joel
Stayed 1 night in Feb 2024
Response from The Hotel Management on 7 Mar 2024
Dear Joel,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
Near n great transport provided to airport n Dubai mall .. clean n well house keeping 👍
Ng
Stayed 2 nights in Mar 2024
Response from The Hotel Management on 7 Mar 2024
Dear Valued Guest NG,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards
10/10 Excellent
Anthony
Travelled with family
29 Feb 2024
Liked: Amenities
Very caring staff good variety foods
Anthony
Stayed 3 nights in Feb 2024
Response from The Hotel Management on 1 Mar 2024
Dear Valued Guest Anthony,Thank you for staying at Holiday Inn Express Dubai Airport and for taking time to share your great review.I was delighted to read that our Select Service Model hotel met your needs as a smart traveller, our Free Express Start Breakfast, great location, clean and comfortable rooms, free WIFI access and the service provided to you by our polite and helpful staff.It was very wonderful to know that you had a great stay with us.We look forward to welcoming you back to the hotel again soon.With kind regards,
Dear Valued Guest Ray,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
Dear charanjit,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
Ideal hotel for passengers staying near by airport. Good choice and very reasonable price.
MUHAMMAD
Stayed 4 nights in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear Muhammad, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,
4/10 Poor
Gui-Sun
24 Feb 2024
Gui-Sun
Stayed 3 nights in Feb 2024
Response from The Hotel Management on 21 Mar 2024
Dear Valued Guest Gui-SunThank you for choosing us for your previous stay and for taking time to write a review.We appreciate your feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
Dear Nora, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,
Dear Andrea, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,
Dear Reeson, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,
Dear Valued Guest PRAKASH, thank you for taking the time to write your comments, we have taken your comments regarding your arrival experience and shall take it up with the concerned department, we hope to welcome you again to Holiday Inn Express Dubai Airport. Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you. Best regards,
10/10 Excellent
LOURDES
18 Feb 2024
LOURDES
Stayed 1 night in Feb 2024
Response from The Hotel Management on 21 Mar 2024
Dear Valued Guest LOURDES, thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
8/10 Good
jaswant
17 Feb 2024
jaswant
Stayed 1 night in Feb 2024
Response from The Hotel Management on 21 Mar 2024
Dear Valued Guest jaswant, thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
Room was not clean and it’s not matching as expected.
Harkamal
Stayed 1 night in Dec 2023
Response from The Hotel Management on 15 Feb 2024
Dear Valued Guest Harkamal, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Holiday Inn Express Dubai Airport Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai. Best regards
6/10 Okay
Paul
Travelled with partner
8 Feb 2024
Disliked: Property conditions & facilities
Convenient by the airport
Paul
Stayed 1 night in Feb 2024
Response from The Hotel Management on 12 Mar 2024
Dear Valued Guest Paul,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
2/10 Terrible
Rohith
Travelled with family
8 Feb 2024
Disliked: Cleanliness, amenities
Below par standard. Didn’t expect this from this place.
Rohith
Stayed 1 night in Feb 2024
Response from The Hotel Management on 8 Feb 2024
Dear Rohith,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
6/10 Okay
Maria
6 Feb 2024
Maria
Stayed 1 night in Feb 2024
Response from The Hotel Management on 21 Mar 2024
Dear Maria, thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
8/10 Good
Yasmin
Travelled with partner
4 Feb 2024
Liked: Staff & service
Close to the airport and shuttle provided - very convenient for layovers
Yasmin
Stayed 1 night in Jan 2024
Response from The Hotel Management on 5 Feb 2024
Dear Valued Guest Yasmin,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
8/10 Good
Rizwan
Travelled with partner
3 Feb 2024
Need to improve their breakfast menu.
Room furnitures need to be cleaned or replaced.
Shuttle service to airport and Bus service to malls and beach is a plus.
Rizwan
Stayed 5 nights in Jan 2024
Response from The Hotel Management on 4 Feb 2024
Dear Rizwan, Thank you very much for taking the time to share your review on your recent stay. We pay attention to all comments we receive and work on points highlighted by our guests. Your detailed feedback is indeed very helpful, and we will look into them accordingly. At the same time, We are glad to know the rest of your experience met your expectations. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the nearest future. Best regards,
2/10 Terrible
Supneet
3 Feb 2024
Disliked: Cleanliness, staff & service
Poor service from staff
No body lotion no hand wash no shower gel in room sheets were dirty
When asked for body wash and stuff I was told it’s there ma’am what are u saying. There yes empty bottles. Room service didn’t come even after calling 3 times and finally going to the lobby to ask for help still no one came to put the towels in the room when needed
Zero star experience
Supneet
Stayed 1 night in Feb 2024
Response from The Hotel Management on 4 Feb 2024
Dear Valued Guest Supneet, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Holiday Inn Express Dubai Airport Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai. Best regards,
Dear Jennifer, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,
10/10 Excellent
Ruth
3 Feb 2024
Ruth
Stayed 1 night in Feb 2024
Response from The Hotel Management on 21 Mar 2024
Dear Valued Guest Ruth,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards
Dear Elena Borisovna, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,
6/10 Okay
Swapandeep
30 Jan 2024
Swapandeep
Stayed 2 nights in Jan 2024
Response from The Hotel Management on 1 Feb 2024
Dear Swapandeep,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
Dear Theodore,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,
6/10 Okay
Stewart
29 Jan 2024
Stewart
Stayed 1 night in Jan 2024
Response from The Hotel Management on 31 Jan 2024
Dear Stewart,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,