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Reviews of Lemon Tree Hotel Jumeirah Dubai

4 out of 5
Lemon Tree Hotel Jumeirah Dubai
Al Wasl Road, Umm Al Sheif, Jumeirah, Dubai, Dubai

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 4 out of 24 reviews" "
Rating 4 - Poor. 4 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Aniko

Travelled with partner
Hotel was clean, staff was nice polite, Tarun the waiter has amazing customer servive , Krishna the housekeeper made our room spotless, well done to Him. We stayed at the ground floor basically everyday we heard the washing machine spinning from the laundry it was really annoying, also staff made So much noice while they were cleaning pulling the chairs we reported to reception, well after that we heard the same. The other thing made us disappointed that our package holiday said we have one way free transfer to the airport the hotel said they never had this before and they don’t know why Expedia advertised like this and did not informed them, big miscommunication is going on as we had to pay for our taxi. Breakfast was basic, could have more vegetables out on the table. And more breakfast variety.
Stayed 10 nights in Feb 2024

8/10 Good

Martin

Stayed 4 nights in Dec 2023

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I've had two separate stays at this hotel in the last few weeks, and they are a stellar operation. Very clean hotel with a great location. From early check-ins to unusual check-outs, to getting you a cab at 4AM, they handle it all with grace and professionalism. On-site pool is great, with a nice view of the city, and the restaurant in the building is excellent. I highly recommend this hotel, and I will personally be back in the future. Nice job, Lemon Tree!
Stayed 3 nights in Jul 2023

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfectly convenient for our purposes. Very kind and welcoming staff. Breakfast was very good as well! We required early check-in, and that was handled without issue, even though we arrived around 8AM. They also held our bags for us after checking out, so we could get some shopping done before leaving the area. Highly recommend.
Stayed 1 night in Jun 2023

10/10 Excellent

mazen, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect property
Stayed 3 nights in May 2023
Response from Vivek on 21 Jun 2023
Dear GuestThank you for the feedback regarding your visit to Lemon Tree Hotel, Dubai. I am delighted to hear that you had a memorable stay with us.We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.Best Regards,Hotel General ManagerLemon Tree Hotel, DubaiLemon Tree Hotels8,500 rooms, 90 hotels, 56 destinations.

8/10 Good

Muhammad Aslam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food for breakfast is not gas.
Overall good experience. The staff was good & very helpful with us. 3 days stay & every day the same menus of food & typical Indian curry dishes with not good taste flavor. Need to change the everyday menus & add some better curries for a mix of nations. Try to avoid tasteless typical Indian food.
Stayed 3 nights in Apr 2023
Response from Vivek on 21 Jun 2023
Dear GuestThank you for the feedback regarding your visit to Lemon Tree Hotel, Dubai. I am delighted to hear that you had a memorable stay with us.We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.Best Regards,Hotel General ManagerLemon Tree Hotel, DubaiLemon Tree Hotels8,500 rooms, 90 hotels, 56 destinations.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for a short weekend and had a lovely time. The staff were super friendly and accommodating. They secured my many packages I had shipped prior to my arrival, so I was able to conveniently have my comfort items on arrival to hotel. Highly recommend. Great location too. Beds are super comfortable.
Response from Vivek on 21 Jun 2023
Dear GuestThank you for the feedback regarding your visit to Lemon Tree Hotel, Dubai. I am delighted to hear that you had a memorable stay with us.We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.Best Regards,Hotel General ManagerLemon Tree Hotel, DubaiLemon Tree Hotels8,500 rooms, 90 hotels, 56 destinations.

4/10 Poor

Kunaal

Travelled with family
Liked: Cleanliness
Basic hotel
Poor check in experience - the room was prepaid, and on arrival the host said there was no booking. It appeared they tried to cancel and re-sell the room because no one arrived until 6.30pm (due to flights). Rooms were fine - modern and clean, but wouldn't recommend it. Overpriced based on the service and amenities (almost none).
Stayed 9 nights in Mar 2023
Response from Vivek on 9 Jun 2023
Dear Guest,Thank you for the feedback regarding your visit to Lemon Tree Hotel, Dubai. May I apologize for not meeting some of your expectations during your stay.We apologize for the inconvenience caused during your stay. We have noted your comments and are reviewing the relevant processes.Please give us an opportunity to make amends. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.When you decide to visit us next, I will be happy to handle the arrangements personally.Best Regards,Hotel General ManagerLemon Tree Hotel, DubaiLemon Tree Hotels8,500 rooms, 90 hotels. 56 destinations.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Overpriced and Dubai is over taxed.
Unfortunately the staff do not understand simple requests ... may I please have an itemized receipt upon check in? Apparently that is unavailable at check in. Really?
Stayed 1 night in Nov 2022
Response from Vivek on 9 Jun 2023
Dear Guest,Thank you for the feedback regarding your visit to Lemon Tree Hotel, Dubai. May I apologize for not meeting some of your expectations during your stay.We apologize for the inconvenience caused during your stay. We have noted your comments and are reviewing the relevant processes.Please give us an opportunity to make amends. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.When you decide to visit us next, I will be happy to handle the arrangements personally.Best Regards,Hotel General ManagerLemon Tree Hotel, DubaiLemon Tree Hotels8,500 rooms, 90 hotels. 56 destinations.

10/10 Excellent

Anand

Stayed 4 nights in Oct 2022

4/10 Poor

Joseph

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from Vivek on 9 Jun 2023
Dear Guest,Thank you for the feedback regarding your visit to Lemon Tree Hotel, Dubai. May I apologize for not meeting some of your expectations during your stay.We apologize for the inconvenience caused during your stay. Please give us an opportunity to make amends. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.When you decide to visit us next, I will be happy to handle the arrangements personally.Best Regards,Hotel General ManagerLemon Tree Hotel, DubaiLemon Tree Hotels8,500 rooms, 90 hotels. 56 destinations.

8/10 Good

amal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
A new hotel in a prominent location. The rooms are clean. The deluxe rooms are very spacious with 2 living spaces. Underground parking available
Stayed 1 night in Jul 2020

6/10 Okay

Nasser

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
New and great location but unfortunately the the room by the street are noisy and twice I have been woken up around 2 am mistakenly by staff! After complaining about this they only offered an apology and nothing much without offering anything complementary.
Stayed 5 nights in Jan 2020
Response from Vivek on 9 Jun 2023
Dear Guest,Thank you for the feedback regarding your visit to Lemon Tree Hotel, Dubai. May I apologize for not meeting some of your expectations during your stay.We apologize for the inconvenience caused during your stay. We have noted your comments and are reviewing the relevant processes.Please give us an opportunity to make amends. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.When you decide to visit us next, I will be happy to handle the arrangements personally.Best Regards,Hotel General ManagerLemon Tree Hotel, DubaiLemon Tree Hotels8,500 rooms, 90 hotels. 56 destinations.

6/10 Okay

Synamo Gaby

Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2019
Response from Vivek on 9 Jun 2023
Dear Guest,Thank you for the feedback regarding your visit to Lemon Tree Hotel, Dubai. May I apologize for not meeting some of your expectations during your stay.We apologize for the inconvenience caused during your stay.Please give us an opportunity to make amends. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.When you decide to visit us next, I will be happy to handle the arrangements personally.Best Regards,Hotel General ManagerLemon Tree Hotel, DubaiLemon Tree Hotels8,500 rooms, 90 hotels. 56 destinations.

8/10 Good

Dina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

salama

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Vivek on 9 Jun 2023
Dear Guest,Thank you for the feedback regarding your visit to Lemon Tree Hotel, Dubai. May I apologize for not meeting some of your expectations during your stay.We apologize for the inconvenience caused during your stay.Please give us an opportunity to make amends. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.When you decide to visit us next, I will be happy to handle the arrangements personally.Best Regards,Hotel General ManagerLemon Tree Hotel, DubaiLemon Tree Hotels8,500 rooms, 90 hotels. 56 destinations.

8/10 Good

Tommaso

Business traveller
Personale molto disponibile e gentile, un problema con la doccia é stato risolto ottimamente.
Stayed 3 nights in Jan 2024

10/10 Excellent

linda kouri

Stayed 3 nights in Dec 2023

8/10 Good

Birgitta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell
Trevligt hotell med gångavstånd till havet, många caféer och restauranger i närheten. Bra poolområde där det inte var trångt, tyvärr var det inte tillräckligt många solsängar en dag.
Stayed 6 nights in Nov 2023

10/10 Excellent

Nikolaos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience, really good value for money
Had lunch and dinner two - three times at the hotel. Excellent quality at no more than 20EUR per person which is great for Dubai. Hotel is brand new, and staff super helpful !
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean comfortable
Stayed 1 night in Jan 2020

6/10 Okay

Cem

Business traveller
Not Bad Not Good
When ı was enter the hotel I waited 1 hour. Also I created my reservation from Hotels.com, But they ask me to to many times tax. I said I reserved with include tax. Also ı showed my reservation details to them. They accept. Please be care full this sitiuation. When you see tax inclued please say to reception. İf no they will get tax
Stayed 1 night in Dec 2019
Response from Vivek on 9 Jun 2023
Dear Guest,Thank you for the feedback regarding your visit to Lemon Tree Hotel, Dubai. May I apologize for not meeting some of your expectations during your stay.We apologize for the inconvenience caused during your stay. We have noted your comments and are reviewing the relevant processes.Please give us an opportunity to make amends. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.When you decide to visit us next, I will be happy to handle the arrangements personally.Best Regards,Hotel General ManagerLemon Tree Hotel, DubaiLemon Tree Hotels8,500 rooms, 90 hotels. 56 destinations.