Check-in/check-out kiosk

Reviews of Metropolitan Hotel Dubai

Metropolitan Hotel Dubai
Sheikh Zayed Road, Exit 41, Al Thanya Street, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 187 out of 392 reviews" "
Rating 8 - Good. 146 out of 392 reviews" "
Rating 6 - Okay. 27 out of 392 reviews" "
Rating 4 - Poor. 18 out of 392 reviews" "
Rating 2 - Terrible. 14 out of 392 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Entela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly! Good for families.
Stayed 3 nights in Apr 2024
Response from Samer Homsi | General Manager on 26 Apr 2024
Dear Entela,Thank you for your great review!Looking forward to welcoming you back!

10/10 Excellent

Diana

Stayed 7 nights in Feb 2024
Response from Samer Homsi | General Manager on 26 Apr 2024
Dear Diana,Thank you for the rating.

2/10 Terrible

Adil

Business traveller
Due to flight changes my stay was reduced by 1 day. Hotel refusing to credit 1 day of stay although Expedia called & emailed several tmes informing regarding the changes. Same thing hapoended to another colleague.
Stayed 4 nights in Jan 2024
Response from Samer Homsi | General Manager on 19 Feb 2024
Dear Adil,Thank you for sharing your experience.We're so sorry to hear you were left disappointed after your stay with us. Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer, and to ensure this remains a one-time occurrence.We really hope you'll decide to stay with us again and see the good changes in your return.Wishing you all the best,Samer Homsi General Manager

4/10 Poor

Craig

They have a spray and odor in the hallways … they didn’t know about VIP perks .. not the best area in the middle of traffic
Stayed 1 night in Jan 2024
Response from Samer Homsi | General Manager on 16 Jan 2024
Dear Craig,Thank you for sharing your experience.We're so sorry to hear you were left disappointed after your stay with us. Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer, and to ensure this remains a one-time occurrence.We really hope you'll decide to stay with us again and see the good changes in your return.Wishing you all the best,Samer Homsi General Manager

8/10 Good

Nawaf

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Samer Homsi | General Manager on 3 Jan 2024
Dear Nawaf,We appreciate the fantastic review and are glad we could be of service.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Samer Homsi General Manager

10/10 Excellent

Zuhair

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2023
Response from Samer Homsi | General Manager on 5 Dec 2023
Dear Zuhair,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,

8/10 Good

Raed, Riyadh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service is excellent.
Stayed 3 nights in Nov 2023
Response from Samer Homsi | General Manager on 5 Dec 2023
Dear Read,Thank you for sharing your lovely feedback.We strive to provide the best service for all our guests and we are pleased to receive positive feedback from our valued guest like you.We will definitely share your good words with our colleagues and we assure our high quality of service at all times.We're looking forward to welcoming you back for a more great stay again.Thanking you,

10/10 Excellent

Niranjan

Stayed 4 nights in Nov 2023
Response from Samer Homsi | General Manager on 11 Dec 2023
Dear Niranjan,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Samer Homsi General Manager

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip.
Business trip. I have stayed many times before Covid and like the hotel. My only feedback, the hotel needs to be more flexible and offer late check outs. Many flights in Dubai depart late in the evenings. This would be very customer focused approach.
Stayed 3 nights in Oct 2023
Response from Samer Homsi | General Manager on 22 Nov 2023
Dear Robert,Thank you for your continued patronage and taking the time to share your feedback with us. We appreciate your loyalty to our hotel.I understand your concern regarding the need for more flexibility in offering late check-outs, especially considering late-evening flights. Your feedback is valuable, and we'll certainly review our policies to ensure a more customer-focused approach in accommodating the needs of our guests.We truly appreciate your input, and we look forward to providing an even more comfortable and convenient experience for your future stays.Warm regards,

10/10 Excellent

Mayada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Samer Homsi | General Manager on 22 Nov 2023
Dear Mayada, Thank you for the great rate.

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Stay in the sectionaway from nightclub
I stayed at this hotel because of its location which is close to my Busineee meetings. I was checked in by Kamal at the front desk . Kamal was very professional ,friendly and offered me a room upgrade . Everything was okay , until I. And back to the hotel after the midnight and noticed that the loud music from the night club in the ground floor was way too noisy and I will not be able to sleep. I called the front desk and the agent apologized and said he will go and talk to the club management to reduce the music volume , but the music was on until 3:00 am and I couldn’t sleep that night until 4:15 am . I like this hotel and would probably stay there again, but definitely I will request to stay in the other side of the hotel away from the night club noise. Again a special thank you to Kamal from the front desk for his exceptional customer care service .
Stayed 1 night in Oct 2023
Response from Samer Homsi | General Manager on 22 Nov 2023
Dear Mohammed, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We appreciate your positive comments about Kamal's professional and friendly service at the front desk. I'm glad to hear he provided you with an excellent customer care experience.I sincerely apologize for the inconvenience caused by the noise from the nightclub, and I understand the impact it had on your sleep. Your feedback is important, and we will take steps to address this issue and explore measures to minimize disturbances for our guests.We value your patronage and hope to have the opportunity to welcome you back for a more restful and enjoyable stay in the future.Warm regards,

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
_
Stayed 7 nights in Oct 2023
Response from Samer Homsi | General Manager on 13 Nov 2023
Dear Grabriel, Thank you for giving us the high rate after your stay.

10/10 Excellent

Sering Omar Faty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility; Parking; Dining
Stayed 2 nights in Oct 2023
Response from Samer Homsi | General Manager on 13 Nov 2023
Dear Sering, Thank you for your review. We hope you had a great stay with us!Looking forward to seeing you again.

10/10 Excellent

Nashfeer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Samer Homsi | General Manager on 15 Aug 2023
Dear Nashfeer, Thank you for the high rate. Looking forward to welcoming you soon.

10/10 Excellent

Mohammed

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good
Stayed 1 night in Jul 2023
Response from Samer Homsi | General Manager on 15 Aug 2023
Dear Mohammed, Thank you for the positive review. Looking forward to welcoming you again!

10/10 Excellent

steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff helpful with calling the taxi. staff accommodating with when it was convenient for us for them to clean the room. breakfast menu changing slightly daily.
Stayed 8 nights in Jul 2023
Response from Samer Homsi | General Manager on 15 Aug 2023
Thank you for taking the time to share your feedback regarding your experience at Metropolitan Hotel Dubai. We are delighted to hear that our staff was helpful in arranging taxis and accommodating your preferred cleaning schedule. It's also great to know that you appreciated the variety in our breakfast menu, with slight changes daily. Your positive comments motivate us to continue providing excellent service and making each guest's stay enjoyable. We look forward to welcoming you back for another memorable visit in the future!

10/10 Excellent

mazen, Beirut

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good clean well maintained and good location
Stayed 3 nights in May 2023

10/10 Excellent

Michael

Stayed 6 nights in Feb 2023

10/10 Excellent

Vince

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really pleased with the Hotel and its location. I was especially impressed with the service of the staff on the front desk who were very friendly and helpful. Esther went out of her way to see we had a lovely room and the extra bed we required. Yuki and Gerald were also very helpful. All in all we had a great stay!
Response from Samer Homsi | General Manager on 15 Aug 2023
Dear Vince,Thank you for sharing your wonderful experience at Metropolitan Hotel Dubai. We're thrilled to hear that you were pleased with both the hotel and its convenient location. It's fantastic to know that our front desk staff, especially Esther, went above and beyond to ensure you had a pleasant stay. We'll be sure to pass along your appreciation to Esther, Yuki, Gerald, and the entire team. Your kind words are a great motivation for us to continue delivering exceptional service. We can't wait to have you back for another fantastic stay in the future!

10/10 Excellent

mazen, Beirut

8/10 Good

Yan

8/10 Good

ted

Liked: Cleanliness
it was money worth but the staff was correctly polite but did not really care
Stayed 4 nights in Oct 2022
Response from Guest Relations Team on 31 Oct 2022
Dear Guest,Thank you for sharing your experience.Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer.We really hope you'll decide to stay with us again and see the good changes in your return.

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mohammed [ Egypt ] at the GYM was exceptional. Talented, sincere and great at his job and so was the staff at the poolside - especially a gentlemen from Pakistan.
Stayed 5 nights in Oct 2022
Response from General Manager on 5 Dec 2022
Dear GuestThank you for sharing your experience and for rating us a good score.We are happy to know that you had a great stay in our hotel and you enjoyed the services provided by our staff.Your good words are so inspiring and we assure you that we will keep on providing the highest quality of service to all our guests.We look forward to welcoming you back again soon.Wishing you all the best,Samer Homsi General Manager

10/10 Excellent

Faraj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is ok
Stayed 1 night in Oct 2022
Response from General Manager on 11 Oct 2022
Dear FarajThank you for sharing your experience and for rating us a good score.We are happy to know that you had a great stay in our hotel and you enjoyed the services provided by our staff.Your good words are so inspiring and we assure you that we will keep on providing the highest quality of service to all our guests.We look forward to welcoming you back again soon.Wishing you all the best,Samer Homsi General Manager

6/10 Okay

Abdolmajid

Liked: Staff & service
Stayed 1 night in Aug 2022
Response from Guest Relations Team on 16 Aug 2022
Dear Abdolmajid, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best!

8/10 Good

Mohamed

Stayed 3 nights in Jul 2022
Response from Guest Relations Team on 18 Jul 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Hani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good
Stayed 2 nights in Jun 2022
Response from Bassem on 29 Jun 2022
Dear Hani, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Bassem Saudy | General Manager

10/10 Excellent

Marcelyne

Stayed 2 nights in Jun 2022

10/10 Excellent

EMILE, Washington

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
GREAT HOTEL , ALWAYS A PLEASURE TO COME BACK.
Stayed 1 night in Jun 2022
Response from Faiz on 12 Jun 2022
Dear Valuable Guest, Thank you for choosing Metropolitan Hotel as always, we are more than happy to keep welcoming you back and thank you for considering us by giving an opportunity to serve you. Your constructive feedback means a lot thank you for sharing your precious time. We are looking forward to welcoming you back. Best Regards, Metropolitan Hotel Management

2/10 Terrible

Hassan

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2022
Response from Sanjay on 9 May 2022
Dear Hassan, Thank you for sharing your experience. We're so sorry to hear you were left disappointed after your stay with us. Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer, and to ensure this remains a one-time occurrence. We really hope you'll decide to stay with us again and see the good changes in your return. Wishing you all the best, Bassem Saudy | General Manager

8/10 Good

heidemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Sanjay on 21 Feb 2022
Dear Thomas, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager

10/10 Excellent

SHARAF QASEM ALI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your cooperation
Stayed 2 nights in Feb 2022
Response from Sanjay on 21 Feb 2022
Dear SHARAF QASEM ALI, We appreciate the fantastic review and are glad we could be of service. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager

6/10 Okay

Mohamad, kuwait

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room it was without any view
Stayed 5 nights in Feb 2022
Response from Sanjay on 21 Feb 2022
Dear Mohamed, Thank you for sharing your reviews after your visit at the Metropolitan Hotel Dubai. As the rooms with view is subject to availability only, we would appreciate it if you could please request for it when confirming your booking or upon arrival at the hotel. We wish you all the best, Sanjay Luthra | General Manager

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Sanjay on 14 Mar 2022
Dear Dalton, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager

6/10 Okay

Emmanuel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Sanjay Luthra on 16 Feb 2022
Dear Emmanuel, Thank you for sharing your constructive feedback, we are glad to see you had comfortable stay with us and bring nice memories along with you. Looking forward to welcoming you back again. Best Regards, Sanjay Luthra

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2021
Response from Sanjay Luthra on 11 Jan 2022
Dear Gerald, Thank you for choosing Metropolitan Hotel as your preferred choice to stay in Dubai, We appreciate the time and effort you put in to sharing your valuable feedback. Thank you for sharing your constructive feedback it is mean a lot to us. We are looking forward to welcoming you back again. We wish you all the best, Sanjay Luthra | General Manager

10/10 Excellent

Fatema

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and tidy as expected. The boys for the car parking were very friendly and helpful
Stayed 3 nights in Dec 2021
Response from Sanjay on 30 Dec 2021
Dear Fatema, We appreciate the fantastic review and are glad we could be of service. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Sanjay on 20 Dec 2021
Dear Thomas, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was excellent the staff the food the location. I would definitely stay at the hotel again
Stayed 13 nights in Dec 2021
Response from Sanjay on 16 Dec 2021
Dear Ian, Thank you for sharing your experience and for rating us a good score. We are happy to know that you had a great stay in our hotel and you enjoyed the services provided by our staff. Your good words are so inspiring and we assure you that we will keep on providing the high quality of service to all our guests. We look forward to welcoming you back again soon. Wishing you all the best, Sanjay Luthra | General Manager

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with clean and spacious room
Stayed 4 nights in Dec 2021
Response from Sanjay on 16 Dec 2021
Dear Mohammad, Thank you for taking the time to share your feedback. We are delighted to know that you appreciate the hotel’s cleanliness while staying with us. We strive to provide the best service for all our guests and we are pleased to receive positive feedback from our valued guests like you. We hope to see you again soon. Regards, Sanjay Luthra | General Manager

10/10 Excellent

Ahmadul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Sanjay on 16 Dec 2021
Dear Ahmadul, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love this place
Stayed 1 night in Oct 2021
Response from Sanjay on 9 Oct 2021
Dear Jelena, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager

8/10 Good

ANDREA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Sanjay on 5 Oct 2021
Dear Andrea, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager

10/10 Excellent

Maher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleankiness and staff.
Stayed 1 night in Aug 2021
Response from Sanjay on 29 Aug 2021
Dear Maher, Thank you for taking the time to share your feedback. We are delighted to know that you appreciate the hotel’s cleanliness while staying with us. We strive to provide the best service for all our guests and we are pleased to receive positive feedback from our valued guests like you. We hope to see you again soon. Regards, Sanjay Luthra | General Manager | T: +971 4 343 0000 Metropolitan Hotel Dubai, P.O. Box 31588, Sheikh Zayed Road – Exit 41, Al Thanya Street, Dubai, UAE

10/10 Excellent

Hazzaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Sanjay on 7 Jul 2021
Dear Hazzaa, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager | T: +971 4 343 0000 Metropolitan Hotel Dubai, P.O. Box 31588, Sheikh Zayed Road – Exit 41, Al Thanya Street, Dubai, UAE

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night at this nice hotel
This was just a quick stay but the hotel is very well maintained, clean, quiet, the room comfortable. The price is also very reasonable.
Stayed 1 night in Jun 2021
Response from Sanjay on 1 Jul 2021
Dear Veronika, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager | T: +971 4 343 0000 Metropolitan Hotel Dubai, P.O. Box 31588, Sheikh Zayed Road – Exit 41, Al Thanya Street, Dubai, UAE

10/10 Excellent

julieta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and location, we had the Burj Al Arab view in our upgraded room which was amazing!
Stayed 1 night in Jun 2021
Response from Sanjay on 20 Jun 2021
Dear julieta, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager | T: +971 4 343 0000 Metropolitan Hotel Dubai, P.O. Box 31588, Sheikh Zayed Road – Exit 41, Al Thanya Street, Dubai, UAE

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only hotel that put all needs in the room before attending, no need to ask for missing things
Stayed 2 nights in Jun 2021
Response from Sanjay on 6 Jun 2021
Dear Valued Guest, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager | T: +971 4 343 0000 Metropolitan Hotel Dubai, P.O. Box 31588, Sheikh Zayed Road – Exit 41, Al Thanya Street, Dubai, UAE

10/10 Excellent

Samvel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2021
Response from Sanjay on 21 Mar 2021
Dear Samvel, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager | T: +971 4 343 0000 Metropolitan Hotel Dubai, P.O. Box 31588, Sheikh Zayed Road – Exit 41, Al Thanya Street, Dubai, UAE