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Reviews of Clayton Hotel Ballsbridge

4 out of 5
Clayton Hotel Ballsbridge
Merrion Road, Ballsbridge, Dublin, Dublin

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 1002 reviews" "
Rating 8 - Good. 327 out of 1002 reviews" "
Rating 6 - Okay. 137 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

garnet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
dining area in lounge area service was terrible!!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Jessie Dungca

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The tub drain was slow to drain.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay I could not fault anything all staff helpful and friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, parking was complementary and breakfast were included in the price. Everything was wonderful, I would stay here again!
Stayed 2 nights in Apr 2024

8/10 Good

Iman

Liked: Cleanliness, staff & service, amenities
Very beautiful architecture and a historic building, naturally some amenities were missing due to age of the structure.
Stayed 3 nights in Apr 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great and the rooms were clean. Not walking distance to downtown Dublin but great restaurants and amenities within a short walking distance.
Stayed 1 night in Apr 2024

8/10 Good

James

Travelled with partner
Liked: Staff & service, amenities
Great location and property room was indeed of a revamp.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff service and friendliness was outstanding.
Stayed 2 nights in Apr 2024

10/10 Excellent

William V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Close to bus routes into the city center.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kesheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was need to pay for the takeaway coffee from downstairs entrance, not included for breakfast.
Stayed 1 night in Apr 2024

8/10 Good

charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a group of 12! Thought this would be a nightmare but it was amazing. Really close to the train to go into Dublin and not far to get an Uber back late on the morning. Food was excellent on the one evening even though we booked quite late to go.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kolby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Clifford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Mar 2024

2/10 Terrible

Dara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great but late night bar food would have been better. On each night I was only back after 9.30pm and there were no food options.
Stayed 2 nights in Feb 2024

10/10 Excellent

JOHN F.

Stayed 1 night in Jan 2024

8/10 Good

John Austin

Stayed 1 night in Aug 2023

2/10 Terrible

Aeneas

Stayed 8 nights in Jan 2024

6/10 Okay

Ben

Business traveller
Liked: Cleanliness, staff & service
Good enough
CB Hotel is located near other large hotels and close to the embassies. Hotel has a fantastic front facade and good restaurant. Rooms lacked the nice details: shower heads look like they came from a rugby club, complimentary water not replenished, lacking shampoo in the bathroom. Reception were very welcoming at check-in and check out.
Stayed 4 nights in Jan 2024

4/10 Poor

Angel

Disliked: Staff & service
Mr. Ortiz
I called to confirm my reservation. The person asked for my Sir name, I gave it twice to the service desk and he alleged I did not have a reservation under that name (my last name). The clerk said I have the wrong hotel. Therefore, i am unable to rate my stay at this location.
Stayed 1 night in Jan 2024

10/10 Excellent

Lorcan

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Orla

Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Stayed 1 night in Jan 2024

8/10 Good

anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the RDS
Location was perfect for us. A negative for me was using the lift from the car park - no notification of which floor to choose for reception. I would like to compliment them on the instruction in the bathroom on how to use the shower - very helpful. The TV needed some attention.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at Clayton Ballsbridge was excellent. Not so much for Clayton Cardiff. The building is beautiful. The area was clean and the neighborhood was safe and secure. I would absolutely stay at Ballsbridge again. Our only issue was other travelers misbehaved children which is not the hotels fault.
Stayed 4 nights in Dec 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
A beautiful hotel in a great area of town. Walking distance to some great restaurants, and also an easy taxi ride into the center of the city. Highly Reccommend.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ibrahima

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Facilities and service poor
Room Clean service was not everyday - beds not made and in room coffee tea service not replenished until specifically requested. Car parking access information caused major problems due to height restrictions. On site works loud - lifts often out of action.
Stayed 7 nights in Dec 2023

2/10 Terrible

joanne

Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom challenge
On line check in - although completed - no mail was received to state when room was available as detailed in the online check in process. Room OK. Lots of black mould in the bathroom and the shower
Stayed 1 night in Dec 2023

6/10 Okay

Olivia

Liked: Staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

Alesia

Stayed 5 nights in Nov 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, friendly, clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vintage exterior, modern interior- love it.
Stayed 2 nights in Nov 2023

4/10 Poor

Katy

Travelled with family
Disliked: Staff & service
Utterly Dissapointing
We had two rooms booked for our stay, one on the 3rd floor and the second on the 6th floor. We were very disappointed by the room on the 3rd floor and found the bathroom to be very grubby with old tiles and dated. The bathroom still had a shower curtain and looked like it had not been updated in years. Our 6th floor room was very comfortable and I found it hard to believe the difference in the two rooms. The hospitality and restaurant service was truely dissapointing and I would really like to feed this back to the management. We had reserved a table for 3 people in the Grandstand. The waiting staff did not acknowledge us for about 20 minutes and then did not come back with our drink order at all. After about 15 minutes I went up to the bar to collect our order as I could see it was sitting in the bar going flat. The waiting staff were running around and it was very chaotic. I also noticed other tables were receiving the wrong orders and it was quite an unsettling environment. The food itself was lukewarm and not worth the high price tag. There should also be a service lift for the hotel employees as I found the catering and bar staff were using the main lift with big trolleys which really slowed it down. Overall I would not reccomend this hotel to any friends family’s or colleagues and I also would not be returning.
Stayed 1 night in Nov 2023

6/10 Okay

Brendan

Disliked: Staff & service, property conditions & facilities
Utterly dissapointing
We had two rooms booked for our stay, one on the third floor and the second on the 6th floor. We were very disappointed by the room on the 3rd floor and found the bathroom to be very grubby with old tiles and dated. Our 6th floor room was very comfortable and I find it hard to believe the difference in the two rooms. The hospitality and restaurant service was truely dissapointing and I would really like to feed this back to the management. We had reserved a table for 3 people in the Grandstand. The waiting staff did not acknowledge us for about 20 minutes and then did not come back with our drink order at all. After about 15 minutes I went up to the bar to collect our order as I could see it was sitting in the bar going flat. The food was lukewarm and overall I would not reccomend this hotel to any friends family’s or colleagues. I also would not be returning.
Stayed 1 night in Nov 2023

6/10 Okay

Martin

Stayed 1 night in Nov 2023

10/10 Excellent

Jill

Stayed 1 night in Nov 2023

8/10 Good

seamus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Location is perfect and the hotel is a very high quality. However, I booked a twin room for 2 people but, without explanation, was given a room with just one bed. Luckily my colleague was unable to travel so one bed was sufficienct but the hotel people wouldn't have known that.
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get to light rail. Rooms were comfortable & quiet.

10/10 Excellent

Nicola

Stayed 1 night in Nov 2023

8/10 Good

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lift broke down for a time. Friend with wheelchair so we could not leave the room until it was fixed. Missed our dinner reservation
Stayed 1 night in Nov 2023

4/10 Poor

Ben

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023