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Reviews of Holiday Inn Dublin-Pleasanton, an IHG Hotel

3 out of 5
Holiday Inn Dublin-Pleasanton, an IHG Hotel
6680 Regional Street, Dublin, CA

Reviews

7.6

Good

Rating 10 - Excellent. 316 out of 986 reviews" "
Rating 8 - Good. 326 out of 986 reviews" "
Rating 6 - Okay. 193 out of 986 reviews" "
Rating 4 - Poor. 94 out of 986 reviews" "
Rating 2 - Terrible. 57 out of 986 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Travelled with family, Business traveller
Disliked: Amenities
We were at a bowling tournament next door so we stayed there for the convenience. I don’t think I would stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Katrinia

Travelled with family
Clean and nice
Stayed 1 night in Apr 2024
Response from Sonia Escamilla on 28 Apr 2024
Dear Katrina,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back soon.Sincerely,Sonia Escamilla

6/10 Okay

Kalpana

Travelled with family
Did not like my room facing parking lot. Air was stale, room stuffy. Did not have a great nights sleep
Stayed 1 night in Apr 2024
Response from Sonia Escamilla on 28 Apr 2024
Dear Kalpana,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you give us the opportunity to serve you again and make your stay better than last time.Sincerely,Sonia Escamilla

10/10 Excellent

Eugena, dublin

Liked: Staff & service, property conditions & facilities
Convience
Stayed 4 nights in Apr 2024
Response from Sonia Escamilla on 12 Apr 2024
Dear Eugena,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back soon.Sincerely,Sonia Escamilla

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here by accident while we were on a long road trip. We stopped to grab gas and dinner. The city was clean and felt safe. We looked online for a hotel and this came up at a great price. Was very clean with modern updates. There was security on site and felt very safe. Would stay again for sure.
Stayed 1 night in Mar 2024
Response from Sonia Escamilla on 27 Mar 2024
Dear Kristy,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back soonSincerely,Sonia Escamilla

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent. They were very nice and accommodating. They helped out and looked after our belongings when we had an emergency leave with no check out. They kept all of all things and had them nicely boxed and in a locked place. Had no issues in picking it up. The hotel was very clean and smelled very nice. One of the best over all places we have stayed.
Stayed 2 nights in Mar 2024
Response from Sonia Escamilla on 22 Mar 2024
Dear Jillian,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are happy to hear that everything went well at the Hotel. We hope to welcome you back.Sincerely,Sonia Escamilla

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff have been friendly when I’ve visited and the rooms are clean
Stayed 1 night in Mar 2024
Response from Sonia Escamilla on 19 Mar 2024
Dear Marisol,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

8/10 Good

Nhung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sonia Escamilla on 19 Mar 2024
Dear Nhung,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

8/10 Good

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was very friendly and patient when helping me check in
Stayed 1 night in Mar 2024
Response from Sonia Escamilla on 19 Mar 2024
Dear Marisol,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

10/10 Excellent

Devaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sonia Escamilla on 19 Mar 2024
Dear Devaki,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

10/10 Excellent

Raymond

Stayed 1 night in Feb 2024
Response from Sonia Escamilla on 22 Mar 2024
Dear Raymond,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

10/10 Excellent

Brissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and well kept. The bed was super comfy. Great stay!
Stayed 1 night in Feb 2024
Response from Sonia Escamilla on 19 Mar 2024
Dear Brissa,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great but the property was ols and notbkept well.
Stayed 2 nights in Feb 2024
Response from Sonia on 23 Mar 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Sincerely,Sonia Escamilla

6/10 Okay

Jennie

Business traveller, Travelled with group
Disliked: Property conditions & facilities
Very expensive for the condition of the rooms.
Stayed 1 night in Feb 2024

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied. Note: Sadly, the “Indoor” pool is detached from the Hotel (one must walk outside to and from it; not a good idea during cold weather, especially with little ones!!!): the Hotel does Not disclose this inconvenience.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jerrod

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome.
Stayed 1 night in Jan 2024
Response from Sonia Escamilla on 31 Jan 2024
Dear Jerrod,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

10/10 Excellent

francisco

Stayed 3 nights in Jan 2024

10/10 Excellent

Jerrod

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible. From the front desk team to the restaurant, everyone is very nice and helpful. In a world where good service is hard to come by, they are what excellence looks like.
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room
Nice big rooms, hot shower with good water pressure and separate sink area. My only complaint is the toilet is very short.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room 109
I was givin an AdA room and everything was fine until we turned the heater on it was loud and gave off a rotten stench that was so bad we left at 4:00am even though checkout time was 11:am Room 109
Stayed 1 night in Dec 2023

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
N/a
Stayed 5 nights in Dec 2023

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2023

10/10 Excellent

Julie

Stayed 1 night in Dec 2023

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room key was programmed improperly, key stopped working at 10am on checkout day.
Stayed 2 nights in Nov 2023

4/10 Poor

Serena

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Sonia Escamilla on 29 Nov 2023
Dear Serena,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn DUBLIN-PLEASANTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Sonia Escamilla

10/10 Excellent

Shahnaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin. Staff (front and property) is really helpful and friendly. Rooms are clean and comfortable. Indoor pool and hot tub was awesome.
Stayed 1 night in Nov 2023

8/10 Good

Humberto

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Sonia Escamilla on 26 Nov 2023
Dear Humberto,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at (925) 828-7750 or sonia@hidublinca.com.Sincerely,Sonia EscamillaGuest Services Manager(925) 828-7750sonia@hidublinca.com

4/10 Poor

Kevin

Stayed 1 night in Nov 2023

10/10 Excellent

Mandar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and clean property
Stayed 2 nights in Nov 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No communication
Jessie, the front desk clerk , was amazing at helping me sort out some issues caused with this third party app. I guess what hotel.com provides or whatever request you make does not get forward to the front desk? The best bet is to go through the hotel front desk and tell them what you need personally.
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Stayed 2 nights in Oct 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Phelisha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Well it was quite
Stayed 1 night in Oct 2023

10/10 Excellent

Fher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a construction around so doesn't feel safe.
Stayed 1 night in Oct 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the breakfast each morning was good and prices weren’t bad
Stayed 6 nights in Aug 2023

10/10 Excellent

Hardeep

Liked: Cleanliness, amenities
Good
Stayed 1 night in Sep 2023

6/10 Okay

Deirdre

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had a room on the first floor that looked out onto the parking lot. There were no blackout curtains so light and sound streamed right in. The toilet backed up, twice. Our room keys didnt work, twice. We were there 3 nights. Hookers were a regular sight in the parking lot. The usual buffet breakfast weve had for free at every other Holiday Inn weve ever stayed with was 15 bucks a person and so not worth it. I travel a lot and IHG hotels have always been a constant mid level hotel i can count on. I will never stay at this one again.
Stayed 3 nights in Sep 2023

6/10 Okay

Eric

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are outdated. The air conditioning blasted arctic air directly at the bed, and, when off, the room intantly turned hot and stuffy. Very hard to find a comfortable temperature. Also, the water smelled and tasted swampy.
Stayed 1 night in Sep 2023

2/10 Terrible

Monique

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Holiday Inn usually has a certain reputation and standard, and we have experienced many different locations in various cities in the past, which is what prompted us to select the property in Dublin. Never have we had such a abysmal experience until now. This specific Dublin location did not meet the expectations of other Holiday Inns. The location was very run-down, dirty (desks, bathrooms, floor carpets) and poorly managed. The bathroom and sink were tiny as well, with hardly any room for one person. Overall, we were greatly disappointed in the entire experience at the Dublin-Pleasanton Holiday Inn. We will not be returning here.
Stayed 1 night in Sep 2023

8/10 Good

Leiah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Upon entry, the room smelled of urine. But the room looked perfectly clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
employer was very nice
Stayed 3 nights in Aug 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near the freeways we need to use tomorrow.
Stayed 1 night in Aug 2023

10/10 Excellent

paige

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is terrible and very rude !
Stayed 1 night in Aug 2023

4/10 Poor

Arnilda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we check-in around 12 midnight, they gave us a squeaky bed and the fridge was wide open having spilled soda at the bottom. The bathroom or the room in general has a musty smell. All in all the staff are friendly but the actual building itself needs improvement.
Stayed 1 night in Aug 2023

8/10 Good

Irina

Stayed 1 night in Jul 2023

2/10 Terrible

Zachary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
No sleep
Four nights meant four nights of no sleep! They have got the hardest beds I have ever felt in my life!!! Plus the pip all around us basically live there and have pets that bark all night and if they aren’t barking the people next to you are super loud
Stayed 4 nights in Jul 2023