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Reviews of Hyatt Place Dublin/Pleasanton

3 out of 5
Hyatt Place Dublin/Pleasanton
4950 Hacienda Drive, Dublin, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 632 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was good. My only complaint is that the property doesn’t have enough parking. I guess since it’s attached to a shopping center, the property managers assume guests will park in the shopping center. That’s not acceptable to me.
Stayed 1 night in Apr 2024

10/10 Excellent

Angelia, Clovis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Area was nice enough to walk around at night
Stayed 1 night in Apr 2024

8/10 Good

Santiago

Stayed 1 night in Apr 2024

10/10 Excellent

ANGELITA

Travelled with partner
Accessible to shops and restaurants, courteous employees
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

eva

Business traveller
Liked: Cleanliness, staff & service
Little things need touching up. Like paint on shower ceiling, some caulk, etc. Breakfast is great. Staff super friendly. Hotel is clean. The pool is always closed, though.
Stayed 3 nights in Mar 2024

8/10 Good

Ajay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, great customer service
Stayed 2 nights in Mar 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities
Helpful staff. Nice rooms
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

collette

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Romy

Liked: Cleanliness, staff & service, property conditions & facilities
Christina, the manager was amazing.
Stayed 1 night in Mar 2024

10/10 Excellent

Julie, Santa Clarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice overall
Stayed 1 night in Feb 2024

8/10 Good

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area to visit
Stayed 3 nights in Feb 2024

6/10 Okay

William

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Furniture in lobby dirty.
Stayed 4 nights in Feb 2024

8/10 Good

Selina

Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Travelled with group
Liked: Amenities, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot!!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024

10/10 Excellent

Rannita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Kaye

Business traveller
Liked: Staff & service
Good rooms
Great size rooms but dated. Be warned they don’t just put a reserve on your card they charge fully and refund with an excess. Those like myself international means two exchange transactions which isn’t great.
Stayed 2 nights in Jan 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

LISA

Liked: Cleanliness, staff & service, property conditions & facilities
👍

10/10 Excellent

Ayreen

Stayed 2 nights in Jan 2024

10/10 Excellent

Hazel, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Dublin
Stayed 1 night in Dec 2023

10/10 Excellent

Kimia

Stayed 5 nights in Jan 2024

10/10 Excellent

Kam Ling Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Check in was very and receptionist was very friendly and courteous . The free breakfast was also excellent. The only thing I could say needs improvement is the furniture in the breakfast area could use replacing Thank you and I will be back
Stayed 2 nights in Dec 2023

10/10 Excellent

Trish

Stayed 1 night in Dec 2023

10/10 Excellent

Rannita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Kwanay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not necessarily a super swanky or hip place, but you get a lot of space for the money. The room had a living area, desk space and kitchenette. Very convenient for travelers doing business in Dublin. Clean and the front desk staff were personable and friendly. I’d stay here again.
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was amazing!
Stayed 1 night in Dec 2023

10/10 Excellent

alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to place
Stayed here multiple times over the last few years. Breakfast is better than the typical hotel breakfast. Cut up fresh fruit, berries, varieties of milk, etc. Rooms are nice size. The one negative is the $20 to park, in a regular parking lot, not even a secured location. Though it is not the least expensive of comparable hotels, I keep going back, as I know what I am getting.
Stayed 2 nights in Dec 2023

10/10 Excellent

jada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed sheets were not clean and lights above sink were out. Room just felt dirty.
Stayed 1 night in Dec 2023

10/10 Excellent

jada

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very hospitable.
Stayed 2 nights in Dec 2023

2/10 Terrible

Lisa

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not recommended.
Although the manager was very nice and helpful. The staff who checked us in was nice but a mess. Took her over 20 min to check us in. She somehow mixed our act up with someone else and they even gave us confidential information I kept telling her was not us. Lucly im not a theif. Worse they even went as far as gave us someone elses room we walked into that was in there. That was just really scary, we kept pur door lock with my extra lock cause I was afraid someone qalk in ours again. Breakfast was disgusting. Donuts were rock hard. Little meats were undercook and look process. Beds are hard and very small for a suite. Windows are sealed so.you cant even crack them for fresh air. The hotel is not "attached" to a shopping center, it is IN a shopping center. So its loud right by the road. No black out curtains. Only one tv for suites is awful. Only good is the room was a good size and was clean. Staff were wonderful and very nice though.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Hotel is located in a lively area. Parking is easy. Check-in was pleasant. Room was surprisingly comfortable with a marvelously comfy bed and pillows. Would stay again!
Stayed 1 night in Dec 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in only to find out they didn’t have a room for me even though my reservation was in the system. Then they found a room that was just finished being cleaned after a flooding in the room. It smelled terrible, so I had to make the 3 hour drive home at 10:30 pm.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Zoran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just simply great place to stay while you are visiting SF east Bay.
Stayed 2 nights in Dec 2023

10/10 Excellent

MaryPat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on the 5th floor and the traffic was surprisingly noisy. The staff was super friendly & accommodating. The breakfast had a wide array of choices; my husband thought it was probably the best he'd seen. The workout room had 4 cardio machines, only small hand weights (the heaviest being 5 lbs), and a Swiss ball; in 4 days, no one else used it when we did, but I wish there was more equipment for strength-training. The room was nice with plenty of space; I wish there was a microwave, more hangers in the closet, and places to set drinks when sitting on the sectional (the cushioned ottoman wasn't solid enough to trust putting full glasses on). Convenient location to the freeway, shopping, restaurants, etc.
Stayed 4 nights in Nov 2023

10/10 Excellent

THANH

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service staff
Stayed 3 nights in Nov 2023

10/10 Excellent

Bridgitte

Liked: Property conditions & facilities
A nice place
Stayed 1 night in Nov 2023

10/10 Excellent

kei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, clean and very friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the configuration of the room. Each space provides privacy and perfect usage as it is set up. All in a small space; makes it feel big. It is very unique.
Stayed 1 night in Nov 2023

10/10 Excellent

Juley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. East to get in and off the freeway. Nice and friendly staff. Free hot breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Arlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always excellent service here.
Stayed 1 night in Sep 2023