Sterling Hotel Guide - Dulles Sportsplex hotels in Sterling, United States of America.

"Quiet"

"Friendly staff. Minutes from the airport. Shuttle service timely."

"I’m extremely disappointed with my experience with this Hyatt property. I booked a room for March 6 but cancelled the reservation within about an hour after learning that my international travel plans had changed due to a major disruption overseas. A Hyatt representative even sent a waiver to the front desk confirming the charge should be waived. Despite cancelling immediately and never checking in or using the room, I was still charged. When I contacted the hotel, the manager refused to review the situation and stated that because the hotel was fully booked that night, a refund would not be issued. This was very frustrating, especially given the circumstances and the waiver that had already been sent. I have since escalated the issue to Hyatt corporate and hope they will resolve it fairly. I expected better customer service and understanding from a brand like Hyatt."

"Great place to stay!"

"The hotel has 3 guest elevators and 1 service elevator designated for staff only. During my stay, 2 of the guest elevators were out of service, leaving only 1 operational guest elevator and the service elevator temporarily available for guest use. This information was not communicated prior to check-in. Waiting up to 20 minutes just to get on an elevator is completely unacceptable, especially for a hotel of this size. To make matters worse, the one remaining guest elevator eventually became inoperable as well. Guests were stuck inside and had to pry the doors open to get out. This created a very frustrating and concerning experience for everyone staying at the hotel. Proper communication and maintenance of essential amenities like elevators should be a priority."

"Room was mad cold. "

"Hampton Inn had become my go to lodging when traveling. Always a clean room with a comfortable bed. This trip I left my AirPods in my room. I had not realized it until I was too far to go back to get them. The staff went out of their way to locate them, and get them returned to me. Thank you Hampton Inn Dulles - Cascades!!! You guys are great. Keep up the good work! Another reason to make Hampton Inn my go to Inn!"

"Front desk staff was excellent The rest what you would expect from a holiday inn. "

"We had excellent and attentive service. When there was a problem outside of their control, the staff stepped up and found a solution. I am very impressed and would definitely stay here again. "