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"Had a lovely gold level king room in the “old” side of the hotel….room was beautiful except it had a musty old smell to it. Not really unexpected since the hotel is very old but perhaps a little air freshener in the room would make it smell better? The gold level lounge was beyond beautiful and well tended to! All the staff were kind, helpful and accommodating- you couldn’t ask for better service and a more beautiful setting to relax and soak up this gorgeous hotel! I definitely will be back!! The spa was nice - could have a wee update in the spa lounge but still felt luxurious…..sadly one of the guests w me didn’t enjoy their new lavender cocoon treatment. They were in a couples room and had very different experiences - I would suggest practitioners pre-plan or practice to do the same things (turning/wrapping the blanket/explaining things etc) at the same time. One was “cocooned” in warm blankets and one only at the end and was cold for most of the 90min treatment. So for that price and experience - I would have expected top level treatments that they both loved. Thankfully the spa receptionist was kind and discounted his treatment but it was disappointing as it was an anniversary gift for the couple. My lavender cocoon was HEAVEN and I had Christine….so I def would be back to see her! All in all, the Empress is magical and I highly recommend treating yourself to the gold level rooms…I loved my stay and hope to be back! "

"The Magnolia is in an excellent location in the middle of Victoria, close walk to anything you'd want to do as a visitor, and right near the boat and air terminals. The hotel itself was very clean (probably THE most important aspect of hotels) and the staff were awesome. "

"Great location"

"Clean lobby, hotel room; close to shops, restaurants, parking; very friendly and courteous staff."

"Great location, very convenient, clean room and super friendly and helpful staff. Thank you!"

"Everything was good . "

"We had an Ocean View room, well appointed, good temp control, staff were friendly. breakfast was good"

"Le personnel est très gentil. Les chambres sont confortables et grandes. L’hôtel est idéalement situé, près de tout. Les enfants ont beaucoup aimé se baigner dans la piscine et le bain tourbillon chaud. "

"Gorgeous location. Incredibly friendly staff. Wonderful stay."