Front of property – evening/night

Reviews of H2 Hotel Düsseldorf City

H2 Hotel Düsseldorf City
Toulouser Allee 11A, Düsseldorf, NRW

Reviews

8.4

Very good

Rating 10 - Excellent. 113 out of 226 reviews" "
Rating 8 - Good. 71 out of 226 reviews" "
Rating 6 - Okay. 23 out of 226 reviews" "
Rating 4 - Poor. 10 out of 226 reviews" "
Rating 2 - Terrible. 9 out of 226 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The customer service from the reception staff was very poor. They were rude and took money from my debit card without approval prior to check out.
Stayed 2 nights in Apr 2024
Response from Fabienne Lennert on 18 Apr 2024
Dear Andrew,Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Fabienne Lennert on 24 Apr 2024
Lieber Richard,das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv mit 100% bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

6/10 Okay

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fabienne Lennert on 19 Mar 2024
Lieber Fredrik,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Alfred

Liked: Cleanliness, amenities
Excellent hospitality
Stayed 1 night in Feb 2024
Response from Fabienne Lennert on 11 Mar 2024
Dear Alfred,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Fabienne Lennert on 29 Jan 2024
Lieber Gast, vielen lieben Dank für Ihre super Bewertung und die Zeit, die Sie sich hierfür genommen haben. Wir freuen uns von Herzen, dass Sie sich bei uns so wohlgefühlt haben und dies mit unseren zukünftigen Gästen teilen. Kommen Sie uns auch bald wieder besuchen – unser Team freut sich schon auf Sie!Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place and city. Pillows terrible but all else awesome.
Stayed 3 nights in Nov 2023
Response from Anika Müller - Online Reputation Manager on 1 Dec 2023
Dear Tammy, Thank you so much for your lovely word about your stay in our hotel. Sorry that our pillows didnt meet your expectations. Next time please feel free to ask for another pillow. We thank you for your rating and wish you all the best! Best regards, Your H-Hotels Team,

8/10 Good

Xiaojin

Stayed 1 night in Nov 2023
Response from Anika Müller - Online Reputation Manager on 24 Nov 2023
Dear Xiaojin, Thank you for your kind review. It is good to hear that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Sincerely, Your H-Hotels Team,

2/10 Terrible

Mohammedshawqi

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Will never again!
I arrived the hotel to stay for my business trip! The reception was unfriendly at all! The room had absolutely nothing from any regular room amenities! Room was cold, and when I asked the reception how to make it warmer, he arrogantly began stating about the German system and energy saving!
Stayed 5 nights in Nov 2023
Response from Anika Müller - Online Reputation Manager on 20 Nov 2023
Dear Mohammedshawqi, Thank you for taking the time to leave your honest review. We are sorry that we did not meet your expectations during your stay and apologize for any dissatisfaction. Your comment about your experience is very important for us and we thank you for sharing your concerns with us. Statements such as yours help us to see how we can make improvements for the future. Best regards, Your H-Hotels Team,

10/10 Excellent

Teressa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Fabienne Lennert on 6 Nov 2023
Liebe Teresa,vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Zohaib

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023
Response from Fabienne Lennert on 13 Oct 2023
Dear Zohaib,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Convenient location, clean & modern. The pillows were awful, very soft & had to fold it over to make any kind of support. No bedside tables, just a cargo net pocket in the bed head, trendy rather than useful.The breakfast was good & staff were friendly.
Stayed 1 night in Aug 2023
Response from Fabienne Lennert on 4 Sept 2023
Dear Linda,Thank you very much for the great review you gave our hotel. We are pleased that you enjoyed your stay with us, but we will also be happy to pass on your suggestions for improvement to the management. to the management.Hopefully your paths will lead you back to our hotel quite soon. Until then, we wish you all the best. Best regards ,Your team from H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Abid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2023
Response from Fabienne Lennert on 20 Aug 2023
Dear Abid,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Düsseldorf!Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West

8/10 Good

Sandee

Stayed 1 night in Aug 2023
Response from Fabienne Lennert on 28 Aug 2023
Liebe Sandee,vielen Dank für die super Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff , clean, great breakfast buffet
Stayed 2 nights in Jun 2023
Response from Fabienne Lennert on 3 Jul 2023
Dear Ann,thank you so much for choosing us for your visit to Düsseldorf. We are so glad that we could be a part of your wonderful experience. We are happy to hear that our h-hotels properties are your top choice during your travels and thank you for recommending us!Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West

6/10 Okay

Katarina

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from M. Steinegger - online Reputation Assistent West on 18 Jun 2023
Liebe Katarina,vielen Dank für Ihren Besuch in unserem Hotel und für Ihre Bewertung. Durch Kritik und Lob ist es uns möglich, die Qualität unseres Hauses ständig zu verbessern und dadurch die vollste Gästezufriedenheit zu erreichen. Wir würden uns freuen, Sie wieder einmal in unserem Haus begrüßen zu dürfen.Viele GrüßeIhr Team von den H-Hotels

10/10 Excellent

Ayse Gul

Stayed 3 nights in May 2023
Response from Fabienne Lennert on 24 May 2023
Dear Mrs. Gul,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West

6/10 Okay

alan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They tried to please but, the rooms are tiny with no furniture - not even a chair. Although hotel is almost brand new - the air conditioning was not working and they weren't able to repair it.
Stayed 6 nights in May 2023
Response from Fabienne Lennert on 11 May 2023
Dear Alan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay.Nevertheless, we are very sorry that we could not completely inspire you.Please let us know the next time, if something is wrong - please contact us! We are 24 hours for our guests in order to meet or resolve any wishes or deficiencies immediately.Your feedback is very helpful to help you and our future guests to have an unforgettable stay.We hope that you will give us the opportunity to convince you of our H2 Hotel. Kind regards, Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West

8/10 Good

Gaurav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very good stay. Staff very helpful. Clean rooms. Only thing missing was a vault/locker in the room.
Stayed 3 nights in May 2023
Response from Fabienne Lennert on 11 May 2023
Dear Gaurav, Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Your H-Hotels TeamFabienne Lennert - Online Reputation Manager West

6/10 Okay

Seok Bee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Fabienne on 9 May 2023
Lieber Gast,herzlichen Dank für die Bewertung Ihres Aufenthaltes. Nur durch Gäste, die sich die Zeit nehmen, uns Ihre ‚Erlebnisse’ mitzuteilen, können Verbesserungen in unseren Hotels herbeigeführt werden. Wir hätten uns daher auch gefreut, wenn Sie Ihre Anregungen und Hinweise direkt an der Hotel - Rezeption mitgeteilt hätten, um Ihre Kritikpunkte noch während Ihres Aufenthalts beilegen zu können. Unser Team steht allen unseren Gästen stets zur Verfügung, um einen rundum angenehmen Aufenthalt sicherzustellen.Wir hoffen, dass wir noch einmal die Möglichkeit bekommen, Sie zu begeistern und wünschen Ihnen bis dahin eine schöne Zeit.Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Philipp

Stayed 2 nights in May 2023
Response from Fabienne on 10 May 2023
Lieber Philipp,herzlichen Dank, dass Sie unser Gast waren und im Anschluss an Ihren Besuch, diese Bewertung geschrieben haben. Wunderbar, dass Sie einen sehr angenehmen Aufenthalt hatten und Ihre Zeit bei uns genießen konnten. Wir würden uns freuen, Sie bald wieder begrüßen zu dürfen und heißen Sie schon heute „Herzlich Willkommen‘‘!Beste Grüße aus Düsseldorf,Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Modern hotel. Close to city centre and train station/airport.
Stayed 2 nights in May 2023
Response from Fabienne on 8 May 2023
Dear Philip,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

MASAKAZU

Stayed 1 night in Mar 2023
Response from Fabienne on 4 Apr 2023
Lieber Gast, vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The family room with bunk beds was wonderful for my children.
Stayed 1 night in Mar 2023
Response from M. Steinegger - online Reputation Assistent West on 26 Mar 2023
Dear Laura,thanks a million for your fantastic review regarding your recent stay at our hotel. We are more than happy about your 5 star rating. Please come back soon for another brilliant stay. Kind regards, Your Team of H-Hotels

8/10 Good

Megan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st visit to Germany
Professional, comfy bed with good linen, friendly, helpful, clean, good breakfast - really great that the restaurant is just downstairs for evenings. Great walking distance from 2 stations, and the tram. Easy walk into town. TV channels are limited, nothing in English apart from the news. Would suggest an explanation of the heating/aircon system - and that glasses in rooms are replaced when been used, and put a side table next to the bed.
Stayed 2 nights in Feb 2023
Response from Fabienne on 6 Mar 2023
Dear Megan,Thank you very much for choosing our Hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon. Greetings from Düsseldorf!Your H-Hotels TeamFabienne Lennert - Online Reputation Manager West

8/10 Good

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option but very expensive
Well designed clean rooms with nice furniture. Good breakfast options and nice dining area. Very expensive.
Stayed 1 night in Feb 2023
Response from Fabienne on 2 Mar 2023
Dear John,Thank you very much for having chosen our hotel and for taking the time for this assessment. Its very important for us to get the opinion and comments our guests, since it will help us to maintain the standard of the hotel and its quality of service.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

8/10 Good

Maciej

Stayed 1 night in Feb 2023
Response from M. Steinegger - Online Reputation Assistent West on 20 Mar 2023
Lieber Gast, vielen Dank, dass Sie sich die Mühe gemacht und diese freundliche Bewertung verfasst haben. Wieschön, dass Sie sich insgesamt bei uns wohl gefühlt haben. Wir hoffen, wir können Sie bei Ihremnächsten Besuch sogar noch mehr begeistern und freuen uns auf ein baldiges Wiedersehen.Schöne Grüße aus DüsseldorfIhr Team von den H-Hotels

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was surprised by this little gem. I was only there for a few hours but was really impressed
Stayed 1 night in Feb 2023
Response from Fabienne on 16 Feb 2023
Dear Guest,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Fabienne on 26 Jan 2023
Lieber Mark,vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

JEFFREY ACOSTA

Liked: Staff & service, amenities, property conditions & facilities
Breakfast was top notch. Facilities are well maintain and clean.
Response from Fabienne on 27 Dec 2022
Dear Jeffrey,Thank you very much for your very positive/excellent review. We are pleased to have achieved the success 100% guest satisfaction. You are always welcome to our Hotel!Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modem and very clean hotel.
We had a very comfortable stay at this hotel for three nights. It’s location is near a railway station and is within walking distance of the old town, if you don’t want to use public transport. Rooms are very clean and getting them to your desired temperature is easy. Breakfast is good and plentiful with lots of tables. Overall we found this hotel modern and clean and the staff were helpful.
Stayed 3 nights in Nov 2022
Response from Fabienne on 25 Nov 2022
Dear David,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Düsseldorf!Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

4/10 Poor

Christopher

Business traveller
Disliked: Staff & service, room comfort
Stayed 4 nights in Nov 2022
Response from Fabienne on 21 Nov 2022
Lieber Christopher,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Dagmawi

Stayed 4 nights in Nov 2022

2/10 Terrible

Angelita

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
Very disappointing, the bed was very small.
Stayed 4 nights in Nov 2022
Response from Fabienne on 21 Nov 2022
Dear Angelita,Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advices. Until then we wish you a great time! Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel for any length of stay. The staff, especially Eric the manager, were just great. He is professional, extremely affable and welcoming. Runs a great property - clean, quiet, convenient to downtown and the airport, with very reasonable rates for Dusseldorf. Plus the free breakfast.
Stayed 5 nights in Nov 2022
Response from Fabienne on 21 Nov 2022
Dear Andrew,Thank you for the great review and lovely words about your stay in our hotel in Düsseldorf!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

8/10 Good

Javaid

Stayed 4 nights in Nov 2022

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all very good experience. Cool place to stay. Heating system was not working properly but we did not raise even. Cooperative staff.
Stayed 2 nights in Nov 2022
Response from Fabienne on 15 Nov 2022
Dear Muhammad,Thank you very much for taking time to share some nice impressions with us. We highly appreciate your comments and hope to get the chance to welcome you back again.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bright modern and perfectly located
Stayed 5 nights in Nov 2022
Response from Fabienne on 14 Nov 2022
Dear Colin,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

2/10 Terrible

Richard W

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
New and very clean,but no chair,table desk dresser or any thing to put things on and no place to hang cloths. thea was very poor.
Response from Fabienne on 8 Nov 2022
Dear Richard,First of all we would like to thank you for your stay and your time to evaluate our house. With reference to your comment, we are very sorry that we could not win you over with all our amenities. It is a pity that you did not like our concept, but as you will have noticed on our homepage, we are a budget hotel specialising in essential comforts at a reasonable price. You are always welcome to contact our staff on site, they are available 24 hours a day.All the best for youYour team from H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Antonio C

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Pretty recommend.
Response from Fabienne on 4 Nov 2022
Dear Antonio,thanks a million for your fantastic review regarding your recent stay at our hotel. We are more than happy about your 5 star rating. Please come back soon for another brilliant stay. Kind regards, Your Team of H-HotelsFabienne Lennert - Online Reputation Manager West

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel. Rail station very close. Can walk into city in twenty minutes. Will definitely use again.
Stayed 3 nights in Oct 2022
Response from Fabienne on 31 Oct 2022
Dear Roger,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very good. The hotel was clean and efficient and the staff were friendly and effective.
Stayed 3 nights in Oct 2022
Response from Fabienne on 24 Oct 2022
Dear Damian,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

6/10 Okay

PENG

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Showers room without door. Room very humid. Reception is good
Stayed 1 night in Oct 2022
Response from M. Steinegger - online Reputation Assistent West on 17 Oct 2022
Dear guest, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advices. Until then we wish you a great time! Kind regards from DüsseldorfYour Team of H-Hotels,M. Steinegger - Online Reputation Assistent West

2/10 Terrible

PENG

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Dirty curtain,shower room door ,room smells terri
This hotel staff ,some are nice. Some are very lazy. And some rooms ,the shower room does not have a door so the room is very humid and bad smell after shower
Open shower room. Makes room humid and smells terrible
Dirty curtain
Stayed 1 night in Oct 2022
Response from Fabienne on 18 Oct 2022
Dear Peng,Thank you for your criticism and your honest words. Our management will contact you personally to go through all the points of criticism with you.All the best for youYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

8/10 Good

PENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No heating system
Stayed 1 night in Oct 2022
Response from Fabienne on 4 Oct 2022
Dear Peng,thank you very much for the good review you gave our hotel. We are delighted that you enjoyed your stay with us and hope to welcome you back soon! With warm regards Your team from H-Hotels,Fabienne Lennert - Online Reputation Manager West

4/10 Poor

Petr

Stayed 1 night in Sep 2022
Response from Fabienne on 26 Sept 2022
Lieber Petr,wir bedauern es sehr, dass wir es offensichtlich nicht geschafft haben, Sie in allen Bereichen von unserem Haus zu überzeugen. Auch bedauern wir es sehr, dass Ihre Kommentare uns nicht während Ihres Aufenthaltes erreicht haben. Dann hätten wir vielleicht direkt Abhilfe schaffen können und auf Ihre Kritikpunkte eingehen können.Gern können Sie auch immer unsere Mitarbeiter vor Ort ansprechen, sie sind 24 Stunden am Tag Ihr Ansprechpartner.Ihr Feedback ist sehr hilfreich, um Ihnen und unseren zukünftigen Gästen einen unvergesslichen Aufenthalt zu ermöglichen. Wir hoffen, dass Sie uns noch einmal die Gelegenheit geben, Sie von unserem H2 Hotel in Düsseldorf zu überzeugen und verbleibenmit freundlichen GrüßenIhr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel and super friendly staff rooms have a nice contemporary edge them. Breakfast was excellent all you need style.
Stayed 5 nights in Aug 2022
Response from Fabienne on 12 Sept 2022
Dear Phillip,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

Avery

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and made it easy for my dogs and me. They gave me dog treats and a dog bed upon arrival and I was able to eat dinner with my dogs as well. The cafe next to the lobby had good food and a great free breakfast buffet. The beds were really comfortable and there were cafes and parks within walking distance. Downtown and old town are about a 20 minute walk.
Stayed 1 night in Aug 2022
Response from Fabienne on 8 Sept 2022
Dear Avery,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great location. 5-10 minutes walk to train station then a couple of stops to either Dusseldorf main station or the airport. Very clean and comfortable. Complimentary drink on arrival. Limited food menu but was enough for what we needed. Breakfast included which is a bonus. Guy on reception was very polite and professional. Definitely stay here again.
Stayed 2 nights in Aug 2022
Response from Fabienne on 23 Aug 2022
Dear Guest,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New clean hotel with good staff, included breakfast was good. About ten to fifteen minutes walk to the city centre , would definitely book again if I'm in the area
Stayed 1 night in Aug 2022
Response from Fabienne on 22 Aug 2022
Dear Michael,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Fabienne on 17 Aug 2022
Lieber Gary, vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West