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Reviews of Microtel Inn and Suites Eagle Pass

2.5 out of 5
Microtel Inn and Suites Eagle Pass
2352 El Indio Hwy, Eagle Pass, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 450 out of 999 reviews" "
Rating 8 - Good. 321 out of 999 reviews" "
Rating 6 - Okay. 107 out of 999 reviews" "
Rating 4 - Poor. 60 out of 999 reviews" "
Rating 2 - Terrible. 61 out of 999 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Recommend
Stayed 6 nights in May 2024

10/10 Excellent

Sulema

Disliked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in May 2024

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just what you need for a good night's rest
Stayed 1 night in Apr 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Mary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was nice accommodations. The room was cramped and the tv could not be swiveled to see properly from couch.
Stayed 1 night in Apr 2024

10/10 Excellent

Alyssa

Stayed 1 night in Apr 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was great !
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Alejandro

Travelled with partner
Liked: Amenities
There was a fire alarm that went off in the middle of the night for about 3 seconds did not know the reason no one notified us of anything b
Stayed 1 night in Feb 2024

6/10 Okay

Maria

Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Very comfortable
Stayed 1 night in Feb 2024

2/10 Terrible

Sandra

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no hot water and no air in room. Scratchy old sheets. Desk clerk sprayed an aerosol in lobby just as I was coming in. We were both choking. Why did she do that? When I told management the problems they did not apologize and only said they’d have to call maintenance w.
Stayed 1 night in Feb 2024

6/10 Okay

Guadalupe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better
Not handicapped friendly, e.g., shampoo was on the far end of the tub & knobs were on the other end, w/o suitable railing; no desk lamp; overhead lights were too bright; extremely limited wall plugs; keys didn’t work on 2d day; housekeeping forgot to leave coffee, cups, etc & reported that we had checked out before we actually did!
Stayed 2 nights in Jan 2024

10/10 Excellent

Ana Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, amazing facilities, clean, quiet and comfortable
Stayed 1 night in Jan 2024

8/10 Good

April

Stayed 1 night in Jan 2024

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alma

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly and checking in was fast. Thought the room was a little small.
Stayed 1 night in Jan 2024

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall happy with our stay great service and easy parking great location!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Liked: Amenities
It’s awesome
Stayed 2 nights in Jan 2024

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to rest easy to get to and from nothing bad to say!!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Arnoldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work.
Stayed 1 night in Jan 2024

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to rest and easy access to casino!!
Stayed 1 night in Jan 2024

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was beautifully decorated for the holidays which made it so inviting. I enjoyed our stay and was convenient to local shopping stores.
Stayed 1 night in Dec 2023

2/10 Terrible

Regina C

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Krystal

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Just ok..
This was my second time staying in this hotel. First time was ok. This time, not so much. The a/c didnt work very well. Set it to 65 (from 75). It would only kick in 3-4 minutes at a time and only once every 30 minutes or so. Also, our bathroom door did not close tightly. You could push on it to open it without turning the knob. Workers here are very friendly so that was a plus.
Stayed 3 nights in Dec 2023

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to rest and not far from casino!!!!😏
Stayed 1 night in Dec 2023

8/10 Good

Salvador

Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Claudia P Oyervides on 19 Dec 2023
Thank you for taking the time to write a review about our property and letting us know you would recomend us! If you find yourself in the area again, please keep us in mind!Have a great rest of your day!Sincerely

4/10 Poor

Cesar

Travelled with family and small children, Travelled with pets
I didn’t like that it’s one of the most expensive hotels around the area and they aren’t pet friendly I had to leave my dog in my vehicle all night
Stayed 1 night in Dec 2023

8/10 Good

Magaly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Restroom needs repairment
Stayed 1 night in Nov 2023

6/10 Okay

Suzanne

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Martha L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly and nice
Stayed 1 night in Oct 2023
Response from Claudia P Oyervides on 24 Oct 2023
Thank you for choosing our hotel for your recent stay. We appreciate this greatly and are happy to hear our staff help was to your satisfaction. We look forward to seeing you again in the future.Sincerely

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly. Jimena was very knowledgeable and nice.
Stayed 1 night in Oct 2023
Response from Claudia P Oyervides on 24 Oct 2023
I cannot thank you enough for the kinds words you have to say about the staff here, and I want you to know that our efforts in guest satisfaction have paid off when guest like you let us know. So again, thank you for taking the time to write us a review, and we look forward to seeing you again!Sincerely

6/10 Okay

PHILIP, KELLER

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floor was wet and stained my white socks dark brown. The room was very small, but what was a bigger issue for me was that there was so little room in the bathroom counter, I could not lay out my toiletries. The towels were small. If you are going to give small towels, then you will need to provide more than what you currently provide. I found there to be inadequacy regarding the pillows.
Response from Claudia P Oyervides on 16 Oct 2023
Dear PhilipThank you for reaching out to us trough this review. I would like to personally apologize your stay was not to your satisfaction. It is not the norm to hear of these things happening in our hotel, and please rest assured we sill be investigating them.Sincerely

2/10 Terrible

julissa

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Claudia P Oyervides on 7 Oct 2023
Thank you for taking the time to complete a review of your experience while at our hotel, I apologize your stay was not to your satisfaction. Your feedback is valuable. If you find yourself in the Eagle Pass area, we hope you give us another chance.Sincerely

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to casino and great restaurant right next door. Very comfortable and clean beds
Stayed 1 night in Oct 2023
Response from Claudia P Oyervides on 7 Oct 2023
Thank you for the nice words. We appreciate this greatly.Sincerely

8/10 Good

PHILIP, KELLER

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Claudia P Oyervides on 22 Sept 2023
Philip thank you for your feedback.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleanliness was good and the handicap accessibility was excellent. Would stay at this facility again if needed.
Stayed 1 night in Sep 2023
Response from Claudia P Oyervides on 21 Sept 2023
Jose Thank you for taking the time to review our property

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Claudia P Oyervides on 21 Sept 2023
We appreciate your feedback!

8/10 Good

MILTON

Stayed 1 night in Sep 2023
Response from Claudia P Oyervides on 7 Oct 2023
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable.Sincerely

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Claudia P Oyervides on 21 Sept 2023
Diana Thank you for taking the time to leave us a review.

10/10 Excellent

TOmmy

Stayed 1 night in Sep 2023
Response from Claudia P Oyervides on 21 Sept 2023
TOmmy Thank you for sharing your positive experience!

10/10 Excellent

Cristela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here at Microtel. Second visit was much better than our first. Room was spacious and very clean. AC was a huge plus with heat outside. Receptionist was very polite and accommodating to our request. Felt very safe with numerous Border Patrol staying on premises. We will definitely be back for future visits.
Stayed 1 night in Aug 2023
Response from Claudia P Oyervides on 21 Sept 2023
Cristela I am so pleased to hear your experience.Thank you for your feedback!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Claudia P Oyervides on 21 Sept 2023
Maria Thank you for your feedback!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
The stay here is very nice
Stayed 1 night in Aug 2023
Response from Claudia P Oyervides on 21 Sept 2023
Debbie Thank you for your feedback!