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"Great room. Need some renovation. "

"The location is phenomenal and convenient. Some staff were as helpful as they are trained to be. Housekeeping was very friendly and helpful. Checking in the front desk attendant looked irritated we had our pet. She put us on thee ninth floor(our view of downtown Houston was nice) next door to the elevator then proceeded to ask, you're not leaving her alone right? Maybe I was wrong to assume that a family friendly hotel is exactly that. There are no microwaves (1st floor one is available) and or refrigerators in the rooms. We were not informed our room phone did not work. She had a lot of information to tell me but that. Half of our channels didn't work. Keurig was dusty. Glad my instinct lead me clean before truly settling down.There were a lot of little inconveniences that made it a bit more annoying as a family traveling. I did enjoy thee art on the walls. My personal experience and opinion I would not recommend it for families. I would not stay again. "

"There was no one at the front desk to check in. When she finally showed up she was clearly so bothered to be there. The “market” food selection is sad. The bar is just some beers on a counter sold by the same front door person who hates her job. The lights flickered in the room. The fire alarm went off at 5:00 am. The elevator broke. I was in the 5th floor. When I checked out the person at the front desk never took his eyes off his cell phone. I don’t know if he even saw me leave. I had to clap. Terrible. "

"Sometimes I had hot water, and sometimes I didn’t. Water pressure is poor. Sometimes my room was cleaned properly, and sometimes it wasn’t. Sometimes they replaced my towels, and sometimes they didn’t. Very inconsistent all around and overpriced."

"Staff is unfriendly and unfair "

"Clean,quiet, great location"

"Room was smaller than anticipated, but it was nice. Friendly staff. Thpught breakfast was free but was fast reading and it is available LOL. Good place to stay to catch a game or for convention center. "

"The hotel was clean and "

"The room was clean. The hotel has great staff. Valet is efficient. There is not much food or drink available so be prepared. "