"Checked in April 14th 2026. The weather in Boston was Sunny and 78. Noticed the lobby checking in was very stuffy and hot. Get to the room and it’s no better. Turning the dials and switches on what appeared to be an older climate control system did nothing. No cooling or heat. Called the front desk and they told me to do what I’d already done. I then went to the lobby to inquire and was told that “corporate hasn’t activated the A/C system. Opening the window would be your best bet.” Unacceptable. I asked for number and called the corporate offices. Was told basically what the staff had said. The A/C system “wasn’t turned on yet” because it was April and not “hot enough out yet” to do so. I’ve never heard of such a thing. It wasn’t inoperable, They just wouldn’t turn it on. They offered no compensation nor did the staff in any capacity. Absurd. Hotels.com customer service contacted the property and said the property was willing to give us a refund only if we checked out immediately. No offer to help us find other accommodations. Just check out and take your money. Now I’m with my family in Boston scrambling to find a room at the last minute and there is absolutely nothing. We had no choice but to stay, the climate system never became functional, the temperature in the room was ridiculously warm, we had to keep the small vertical window open to the sounds of sirens and people speaking in the parking lot at 4 o’clock in the morning. It was an absolute nightmare. Ruined the trip."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
