We are a road trip family, we travel six months per year... As a result, sometimes, you stay at the place you are closest to. I booked on the app, and admittedly, I did not read reviews. I was exhausted. We spent the day in the sun, and then drove for several hours.
We arrived later in the evening, and there were shattered glass bottles outdoors, and glass beer bottles scattered around the lobby.
When we finally had somebody available to help us check in, it took two people to figure out how to check us in... Now, this was not somebody being trained, as a former nurse that worked with people on narcotics, I am almost positive the workers were so strung out they could barely function.
Next, we finally get to our room, no toilet paper and the bed was not made. The door was unlocked.
I went back out to find a staff member... He was just sitting around doing nothing, meanwhile, there was a man, probably drunk running around belligerently screaming in underwear. The worker just watched, unphased like it was to be expected. I grabbed my kids and left.
On the way out of the parking lot we happened to see a cop, I mentioned the experience, he told us there have been a lot of complaints there.