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Reviews of Fantasyland Hotel

3.5 out of 5
Fantasyland Hotel
17700 87 Ave Nw, Edmonton, AB

Reviews

7.8

Good

Rating 10 - Excellent. 589 out of 1395 reviews" "
Rating 8 - Good. 369 out of 1395 reviews" "
Rating 6 - Okay. 220 out of 1395 reviews" "
Rating 4 - Poor. 131 out of 1395 reviews" "
Rating 2 - Terrible. 86 out of 1395 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the West Edmonton Mall. We book this hotel for the convenient location. The staffs were excellent and tried their best to accommodate us.
Stayed 4 nights in May 2024

4/10 Poor

Tamar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a real disappointment. It was dirty and noisy. Things didn't work and the service was quite unpleasant.
Stayed 2 nights in May 2024

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a basic room through Expedia weeks ago. 2 days ago, I got a phone call from the hotel saying that my room would not be available because of an unexpected maintenance issue, but that I was going to be given a complimentary upgrade to a modern Polynesian room. I accepted. Upon arrival at the hotel, I was not given the upgraded room because of a supposed "issue" with it. The front desk did not even tell me this until I asked if it was the upgraded room. Then, the staff member told me no. She said that I could wait for the Polynesian room, but that she did not know how long that would be. So, I took the basic room as my family was standing around waiting and the hotel worker did not seem very friendly or helpful or sorry at all. My family was excited about the promised upgraded room and packed bathing suits so we could enjoy the jacuzzi tub. It was disappointing to have been told something and then not receive it. On top of this, there was no compensation at all even mentioned...like free breakfast or a discount. Disappointing.
Stayed 1 night in May 2024

2/10 Terrible

Ash

Travelled with group
Stayed 1 night in May 2024

6/10 Okay

Greg

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Needs some love. People were awesome, building needs a facelift for $550 a night
Stayed 1 night in May 2024

10/10 Excellent

Cass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Judith

Travelled with family
Disliked: Staff & service
I like the location and the convenience because the hotel is inside the mall the room is quite big as well and it can accommodate for 6people!
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Joshua

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything was excellent however unfortunately, the Jacuzzi was not cleaned before we got there. We could see traces of human …… in the Jacuzzi, therefore paid to get upgraded into the Hollywood suite. Hollywood suites in my opinion was a five star rating
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Thank you so much for taking the time to share your experience with us Joshua. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
The convenience with having two children under 6 made this stay extra enjoyable. The property was clean and staff was friendly, no issues.
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a great experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 15 May 2024
Thank you so much for taking the time to provide us with an excellent rating Justin! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Mar 2024
Response from General Manager on 15 May 2024
Thank you so much for taking the time to provide a rating Cole. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excellent

Allie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to be able to stay right at the mall. All staff members were very friendly.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you so much for your amazing 5-star review of Fantasyland Hotel Allie! We are thrilled to hear that you had a wonderful stay with us and that we were able to exceed your expectations. We always strive to provide our guests with the best possible experience, and it is fantastic to hear that we succeeded in doing so during your stay. We appreciate your kind words and look forward to welcoming you back to our hotel in the near future.

6/10 Okay

Melissa

Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to leave us with a rating Melissa. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

6/10 Okay

marcel

Liked: Cleanliness
Disliked: Property conditions & facilities
Dated property heating was off
Stayed 1 night in Apr 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Marcel. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 Excellent

Thora, Cardston

Liked: Cleanliness, staff & service, property conditions & facilities
They gave us free apples and upgrated our room
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide a rating Thora. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide a rating Glenda. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

6/10 Okay

bryan

Travelled with partner
Prices are way wayyy to high
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Bryan. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at the fantasyland hotel and I'm sure we will be back. Rooms are clean and the themes are fun for the kids.
Stayed 2 nights in May 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you and your family back to our hotel again soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide us with your kind rating Catherine. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. Looking forward to welcoming you back here to the Fantasyland Hotel.

6/10 Okay

Riley

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Rooms are dated - bathroom tub drain was clogged and so filled the tub during a shower - so gross. Basic room was over $300/night - value was under $100
Stayed 1 night in Apr 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Riley. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a fun place to stay at. We only stayed for one night but the beds were so comfy
Stayed 1 night in Apr 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide a rating Eva. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excellent

Antony, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
V fun hotel for families and couples too
Stayed 2 nights in Feb 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide a rating Antony. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

2/10 Terrible

janet

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room is old and not updated at all. The bed springs are felt on the edges of the mattresses. There’s outlets on the base of the lamp but they don’t work. I called front desk for help with the tv so that I could watch a movie. I was told she would send up maintenance. No one showed up. In the morning I told the front desk staff . She said her manager would call me when he/she was done in their meeting. It’s been 26 hours and I’ve heard nothing. The bathroom door stop is on the bathroom floor and we were constantly stepping on it. This hurts almost as bad as stepping on legos. The bases for the beds are extremely hard and they stick out further than the box spring and mattress. They are carpeted with the same carpet as the floor so this makes them almost invisible and dangerous. We both stubbed our feet on them repeatedly. The upholstery on the chairs is stained and disgusting. There is a lack of outlets in the room. For the price of this hotel I expected way better rooms and customer service. It was a very disappointing stay.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel Janet. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.

8/10 Good

Lorelei

Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you so much for taking the time to provide us with a great rating Lorelei! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time will go again
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you so much for taking the time to provide a rating Melissa. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excellent

Dona

Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, great amenities. Lots of parking and very friendly and efficient front desk staff.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you so much for taking the time to provide us with your kind rating Andrea. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to the Fantasyland Hotel.

10/10 Excellent

MENG, Chilliwack

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay .. Just wished that free access to the pool area
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you so much for taking the time to provide a rating Meng. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excellent

Cody

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived our family stay! We did the western room with the jail bunkbeds and the kids loved it. Attached to the mall, we had access to everything, m8ni golf, waterpark, galaxyland, aquarium, the works. Great stay, reasonably priced.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel Cody! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
It was alright
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you so much for taking the time to share your experience with us Austin. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

6/10 Okay

Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Unexpected neighbours bothering
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for taking the time to share your experience with us Nicole. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s unique to be able to walk amongst the endless stores and attraction in one of the worlds largest malls… and then walk into your room and relax after a full day.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel Dallas! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!

6/10 Okay

Hector, Warman

Travelled with family
Liked: Cleanliness
They do not have good consideration for late check out. They will give you only half an hour (check out is 11:00am). I paid for extra 2 hrs at $50, it should have been out for 1:30pm but said only be at 1:00pm. Technically, they did not honor the late check out for 30 minutes but paid for it anyway, the way it turns out. The only plus is the location if you are shopping.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for taking the time to share your experience with us Hector. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

6/10 Okay

Brittany

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevators slow. No parking
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Brittany. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you so much for taking the time to provide a rating Matthew. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

8/10 Good

Joan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the mall
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you so much for taking the time to share your experience with us Joan! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

2/10 Terrible

Mouna

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Blankets were very dirty
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for taking time to provide feedback Mouna. Your opinion is valued greatly as it helps us identify the areas we need to improve. We apologize for the cleanliness issue you have encountered during your stay, be assured that this is not the type of service we would like to offer you and we understand your dissatisfaction. Thank you for bringing this to our attentions, this shall be addressed with our housekeeping team to avoid further reoccurrence. In case you have any more feedback for us, please feel free to let us know. Looking forward to welcoming you back soon.

8/10 Good

Annemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very friendly staff. Very clean! Fun for the kids! Some communication issues between staff and it was a bit hard to get replacement supplies for the room. Overall amazing experience.
Stayed 4 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you so much for taking the time to share your experience with us Annemarie! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Katrina

Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide us with an excellent rating Katrina! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

4/10 Poor

Krista

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had dirty floss picks in the bed, a child’s bathing suit was left in the floor. Dirty socks under the bunk beds and old food
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for taking time to write a review Krista. While we wish you had a better stay, it is feedback like this that we learn from and use to improve. We apologize for the cleanliness issue you have encountered during your stay. Be assured that this is not the type of service we would like to offer you and we understand your dissatisfaction. This has been addressed with our housekeeping team to avoid further reoccurrence. Once again, we sincerely apologize for the inconvenience. Hoping you'll give us another chance to turn the situation around. Looking forward to welcoming you back in the future.

8/10 Good

Andrea

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay, the room fit our family of six perfectly and staff was super helpful. My only issue would be the price point for room service based on the quality of the actual food. I wasn’t overly impressed with the beef dip or the chicken sandwich. Everything else was perfect!
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you so much for taking the time to share your experience with us Andrea. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
:)
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you so much for taking the time to provide us with an excellent rating Natasha! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about the hotel, except for waiting for the elevators at 5pm on Friday and Saturday nights.
Stayed 3 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for taking the time to leave us with a review James. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing Fantasyland Hotel. We look forward to welcoming you back soon!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you so much for taking the time to provide us with your kind rating Wayne. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. Looking forward to welcoming you back here to the Fantasyland Hotel soon.

10/10 Excellent

Annshiela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with our stay
Stayed 1 night in Mar 2024
Response from General Manager on 24 Apr 2024
Thank you so much for taking the time to provide a rating Annshiela. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excellent

Jesse

Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide us with an excellent rating Jesse! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

Taylor

Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you so much for taking the time to provide us with an excellent rating Taylor! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Thank you so much for taking the time to provide us with an excellent rating Melanie! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you so much for taking the time to provide us with an excellent rating Mary! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.