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Reviews of Home2 Suites by Hilton Edmonton South

3 out of 5
Home2 Suites by Hilton Edmonton South
1140 103A Street SW, Edmonton, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 741 out of 1002 reviews" "
Rating 8 - Good. 191 out of 1002 reviews" "
Rating 6 - Okay. 32 out of 1002 reviews" "
Rating 4 - Poor. 13 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Isa Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and room was good, I kind wish there was a warm breakfast option.
Stayed 1 night in Apr 2024
Response from ksorensen on 1 May 2024
Dear Isa Mae,Thank you for choosing to stay with us. We are happy you found the facilities and room to be good. We do apologize that the breakfast was not to your liking. We continue to work with Hilton to revise the breakfast program for Home2's in Canada. We hope to welcome you back again.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Dhiraj, Airdrie

Stayed 1 night in Apr 2024
Response from ksorensen on 1 May 2024
Dear Dhiraj,Thank you for choosing to stay with us and this review. We are glad to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ksorensen on 29 Apr 2024
Dear Jennifer.Thank you for choosing to stay with us and for this review. We are happy to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have amazing stays at home 2 Suites, try to make a point of stopping in cities that have them when travelling if possible
Stayed 1 night in Mar 2024
Response from ksorensen on 29 Apr 2024
Dear Angela,Thank you for staying with us and we are delighted to hear you enjoyed your stay with us and that you enjoy the Home2 brand. We can't wait to welcome you Home again.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 3 nights in Apr 2024
Response from ksorensen on 25 Apr 2024
Dear Tony,Thank you for choosing to stay with us and for this review. We are glad you enjoyed your stay and found the Home2 Suites by Hilton to be very clean. We look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Joseph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service all around
Stayed 1 night in Apr 2024
Response from ksorensen on 22 Apr 2024
Dear Joseph,Thank you for staying with us and for this review. We are glad you enjoyed your stay with us and that the team provided you with excellent service all around. I will be sure to share your comments with the team. We look forward to welcoming you back again.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Laurelle

Very clean and nicely decorated. Rooms are very large and well kept. Pool and hot tub great and continental breakfast excellent. Would recommend
Stayed 1 night in Apr 2024
Response from ksorensen on 17 Apr 2024
Dear Laurelle,Thank you for choosing to stay with us and this great review. We are so happy to hear that you enjoyed your stay at the Home2 Suites by Hilton Edmonton South and that you found the hotel to be very clean and that you enjoyed all the amenities that we have to offer. We very much look forward to welcoming you back again soon. Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access right off highway. Breakfast was great!
Stayed 1 night in Apr 2024
Response from ksorensen on 15 Apr 2024
Dear Mark,Thank you for staying with us and for this review. We are glad you enjoyed your stay with us and that you liked our location and that you found the breakfast to be great. We look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Lynnette, Warman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helped us out a lot. We had major problems with Expedia and the hotel went out of their way to assist. Breakfast is great! ONLY thing I don’t like about the hotel are the pillows. The are old and super flat. I need a high pillow. My hubby likes a low one and even he complained. They are awful. Heat location near ikea, outlet mall.
Stayed 2 nights in Apr 2024
Response from ksorensen on 15 Apr 2024
Dear Lynnette,Thank you for choosing to stay with us and this review. We are happy to hear our team provided great service to you and that you enjoyed your breakfast. We sincerely apologize for the pillows. We do replace them on a consistent bases and if you are not satisfied with anything like this, please let us know and we will ensure we send new ones up immediately. We hope to see you again.Kind Regards,Kevin SorensenGeneral Manager

4/10 Poor

Rahul

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
First day was terrible. Microvave was not working when we arrived after complaining we got replacement next day at noon ish. And on first morning power (electricity) went out had to get ready in dark and in addition elevator wasn’t working and we were on 6 th floor.
Stayed 6 nights in Apr 2024
Response from ksorensen on 15 Apr 2024
Dear Rahul,Thank you for choosing to stay with us. We sincerely apologize for the inconvenience you experienced during your stay. As soon as I was made aware of the microwave not working, we sent a replacement up immediately. The previous guest did not have any issues with the microwave. In regard to the power outage this was the entire area that experience this power outage and was out of our control. Again, our sincerest apologies.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Andreea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
king bed wasn’t a true king (falsely advertised) but other than that, the stay was fantastic. Best hotel stay I’ve had in years.
Stayed 1 night in Apr 2024
Response from ksorensen on 15 Apr 2024
Hi Andreea,Thank you for staying with us and for this review. We are glad that you had the best hotel experience you have had in years. I can 100% assure you that our King beds are king beds. We hope to welcome you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Zulkarnaen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from ksorensen on 10 Apr 2024
Dear Zulkarnaen,Thank you for staying with us and this review. We are glad to hear you enjoyed your stay at the Home2 Suites by Hilton Edmonton South and we look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place
Stayed 2 nights in Mar 2024
Response from ksorensen on 5 Apr 2024
Dear Tony,Thank you for staying with us and for this review. We are happy to hear you enjoyed your stay and that you found the Home2 Suites by Hilton Edmonton South to be clean. We look forward to seeing you again. Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Big room, good parking
Stayed 1 night in Apr 2024
Response from ksorensen on 5 Apr 2024
Dear Mike,Thank you for choosing to stay with us and this review. We are so happy you enjoyed your stay with us and that you found your room to be big and lots of parking. We look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Hyun Ji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ksorensen on 5 Apr 2024
Dear Hyun Ji,Thank you for staying with us and for this review. We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

6/10 Okay

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from ksorensen on 5 Apr 2024
Dear Joanne,Thank you for choosing to stay with us. If there is ever anything we could do to make your stay better, please do not hesitate to let us know while you are staying with us. We hope to welcome you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Mar 2024
Response from ksorensen on 5 Apr 2024
Dear Karen,Thank you for choosing to stay with us and this review. We are so happy you enjoyed your stay with us and that you found our location to be convenient. We look forward to welcoming you back again.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The suite was very large and roomy. Conveinence of large fridge, dishes, dishwasher if needed.
Stayed 1 night in Mar 2024
Response from ksorensen on 20 Mar 2024
Dear Kim,Thank you for choosing to stay with us and this great review. We are so glad you enjoyed your stay with us and that you found your suite to be very large and roomy. We look forward to welcoming you back again.Kind regards,Kevin SorensenGeneral Manager

10/10 Excellent

Stephen

Stayed 4 nights in Feb 2024
Response from ksorensen on 20 Mar 2024
Dear Stephen,Thank you for choosing to stay with us and for this review. We are happy you enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Élizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms appeared to be quite clean, no noticeable noises heard outside of the room, and the staff at the front desk were all incredibly cheerful and polite!
Stayed 1 night in Feb 2024
Response from ksorensen on 26 Feb 2024
Dear Elizabeth,Thank you for staying with us and for taking the time to fill in a review. We are glad to hear you found the staff to be cheerful and polite and that you found the Home2 Suites by Hilton Edmonton South to be quite clean. I will be sure to share your comments with the team. We look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

8/10 Good

Ross

Stayed 1 night in Feb 2024
Response from ksorensen on 20 Mar 2024
Dear Ross,Thank you for staying with us and for this review. We are happy you enjoyed your stay with us, however if there is ever anything we could do to make your stay better, please do not hesitate to let us know. We look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Arminder

Stayed 1 night in Feb 2024
Response from ksorensen on 20 Mar 2024
Dear Arminder,Thank you for choosing to stay with us and for this review. We are happy you enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ksorensen on 19 Feb 2024
Dear Curtis,Thank you for choosing to stay with us and this review. We are happy to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ksorensen on 19 Feb 2024
Dear Christian,Thank you for staying with us and for this review. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Hannan

Business traveller, Travelled with partner
Nice hotel
Stayed 1 night in Feb 2024
Response from ksorensen on 12 Feb 2024
Dear Hannan,Thank you for choosing to stay with us and this review. We are happy to hear you found the Home2 Suites by Hilton Edmonton South to be a nice hotel. We look forward to seeing you again.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

WESLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 9 nights in Jan 2024
Response from ksorensen on 12 Feb 2024
Hi Wesley,Thank you for choosing to stay with us and this review. We are glad to hear you enjoyed your stay with us and we cannot wait to welcome you back again.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Grace

Stayed 1 night in Feb 2024
Response from ksorensen on 20 Mar 2024
Dear Grace,Thank you for staying with us and for this review. We are happy you enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

KAJAL

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from ksorensen on 6 Feb 2024
Dear Kajal,Thank you for staying with us and for this great review. We are so happy to here that you found the Home2 Suites by Hilton Edmonton South to be amazing. We cannot wait to welcome you back again.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Bobbi Jo

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was so busy when we stayed, lots of kids buzzing around with a few teams staying there. Great hotel loved the fact hot tub and pool were open until midnight that was a nice touch to relax after a long day. Also pet friendly. Would definitely stay here again close to ikea, royal pizza(so yummy) and shopping. . Breakfast was comvient as well with complimentary coffee and apples theoughout the day. Will be back
Stayed 1 night in Jan 2024
Response from ksorensen on 6 Feb 2024
Dear Bobbi Jo,Thank you for choosing to stay with us and this wonderful review. We are delighted to hear that you found the Home2 Suite by Hilton to be a great hotel and that you will definately be staying here again. We look forward to seeing you again.Kind Regards,Kevin SorensenGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from ksorensen on 6 Feb 2024
Hi,Thank you for choosing to stay with us. We are glad you enjoyed your stay with us. If there is ever anything we could do to improve your stay, please do not hesitate to let us know. We hope to welcome you back again soon.Kind Regards,Kevin SorensenGeneral Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy, but nice rooms
It was noisy. Room is nice, bed comfortable, but not well insulated. Lots of hallway noise.
Stayed 2 nights in Jan 2024
Response from Raman on 30 Jan 2024
Hello, Thank you for providing your feedback. I am extremely sorry for all the inconvenience happened and I do understand the frustration you might went through due to noise. We have taken a note of your concern, and we will try our best that it will never happened again in the future. It is always our goal to provide the best customer service and satisfaction, it’s evident we have fallen short in this instance. I hope if your travels bring you back to the area, you will consider staying at Home2 Suites again. Please feel free to suggest how can we make it right for your last stay experience as well. Thanks,Ramandeep KaurGuest Service Manager

8/10 Good

David

Stayed 2 nights in Jan 2024
Response from ksorensen on 24 Jan 2024
Dear David,Thank you for choosing to stay with us and this review. We are happy to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Wei

Stayed 5 nights in Jan 2024
Response from ksorensen on 23 Jan 2024
Dear Wei,Thank you for choosing to stay with us and for this review. We are so glad you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

2/10 Terrible

Ansyel

Stayed 1 night in Jan 2024
Response from ksorensen on 23 Jan 2024
Dear Ansyel,Thank you for staying with us. We are sorry we did not exceed your expectations. We wish we knew what we could have done to exceed your expectations which is our goal for every guest. We hope you will consider staying with us again.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Amie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic hotel. Price vs value was impressive.
Stayed 2 nights in Jan 2024
Response from ksorensen on 22 Jan 2024
Dear Amie,Thank you for staying with us and for this wonderful review. We are delighted to hear you found the Home2 Suites by Hilton Edmonton South to be a fantastic Hotel and that the value was impressive. We can't wait to welcome you back again.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sporting event
We have no complaints about our stay
Stayed 2 nights in Jan 2024
Response from ksorensen on 22 Jan 2024
Dear Bill,Thank you for choosing to stay with us and for this great review. We are happy to hear you enjoyed your stay with us and that you have no complaints. We look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

8/10 Good

Lynnette, Warman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast good. Key entry is waste of time. We still had to check in at front desk. Bathroom fan didn’t have switch and was on all night. It was annoying.
Stayed 1 night in Jan 2024
Response from ksorensen on 22 Jan 2024
Dear Lynnette,Thank you for staying with us and for this review. We are glad you enjoyed your breakfast with us but do apologize that your digital key did not work and that the bathroom fan you found to be loud. If your digital key does not work, please let us know and we will attempt to get it connected or contact Hilton to get it resolved. Our bathroom fans are a central unit controlling all the rooms, but I have asked maintenance to have a look to ensure it is working properly. We hope to see you again.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Mohsen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ksorensen on 22 Jan 2024
Dear Mohsen,Thank you for choosing to stay with us and for this review. We are happy to hear you enjoyed your stay with us and can't wait to welcome you back again,Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from ksorensen on 18 Jan 2024
Dear Abdul,Thank you for choosing to stay with us and for this review. We are glad to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Lani

Stayed 1 night in Jan 2024
Response from ksorensen on 18 Jan 2024
Dear Lani,Thank you for staying with us and for this review. We are happy to hear you enjoyed your stay with us and can't wait to welcome you back again.Kind Regards,Kevin Sorensen General Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another satisfied customer
Always enjoy staying here. Staff goes extra miles/kilometers always!! Only issue…..sorry: bottom sheet on bed does stay in place. Small issue…but affects my sleep’
Stayed 2 nights in Jan 2024
Response from ksorensen on 11 Jan 2024
Dear Steven,Thank you for staying with us and for this review. We are happy to hear you always enjoy your stay with us and that you find the team to always exceed your expectations. I will be sure to share your comments with them. I apologize that you found the bottom sheet did not stay in place. I will investigate this and speak to the housekeeping team. We look forward to seeing you again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ksorensen on 9 Jan 2024
Dear Michael,Thank you for staying with us and this review. We are glad you had a great stay with us and look forward to welcoming you back again.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Prabhjot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from ksorensen on 9 Jan 2024
Dear Prabhjot,Thank you for choosing to stay with us and this review. We look forward to welcoming you back again.Kind regards,Kevin SorensenGeneral Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
We booked for one night. The hotel is well maintained. The beds were comfortable and room clean for our arrival.
Stayed 1 night in Jan 2024
Response from ksorensen on 9 Jan 2024
Dear Andrea,Thank you for choosing to stay with us and for this review. We are happy to hear you found the hotel to be well maintained, clean and the beds to be comfortable. We look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Youngsun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ksorensen on 3 Jan 2024
Dear Youngsun,Thank you for choosing to stay with us and for this review. We are so glad to hear you enjoyed your stay with us and we look forward to welcoming you back soon.Kind Regards,Kevin SorensenGeneral Manager

10/10 Excellent

Gurinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ksorensen on 3 Jan 2024
Dear Gurinder,Thank you for choosing to stay with us and for this review. We are so happy to hear you enjoyed your stay with us and we look forward to welcoming you back soon.Kind Regards,Kevin SorensenGeneral Manager

2/10 Terrible

Lindsay

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from ksorensen on 1 Jan 2024
Dear Lindsay,Thank you for staying with us and Happy New Year. We do apologize that you did not have a great stay with us. We would very much like to hear how we could have improved upon your stay.Kind regards,Kevin SorensenGeneral Manager

2/10 Terrible

Mohammad

Stayed 1 night in Dec 2023
Response from ksorensen on 1 Jan 2024
Dear Mohammad,Thank you for staying with us and Happy New Year. We are sorry that you did not have a great stay with us. We would very much like to hear how we could have improved upon your stay.Kind regards,Kevin SorensenGeneral Manager

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from ksorensen on 1 Jan 2024
Dear Doug,Thank you for staying with us and Happy New Year. We are glad to hear that you enjoyed your stay with us and we very much look forward to welcoming you back again soon.Kind regards,Kevin SorensenGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ksorensen on 6 Feb 2024
Dear Andrew,Thank you for staying with us and this review. We are happy you had a great stay with us and look forward to welcoming you back again soon.Kind Regards,Kevin SorensenGeneral Manager