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Reviews of The Westin Edmonton

4 out of 5
The Westin Edmonton
10135 100 St Nw, Edmonton, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1000 reviews" "
Rating 8 - Good. 302 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly, Grande Prairie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, valet parking was great
Stayed 1 night in Apr 2024

6/10 Okay

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning was not working in the room. Was very hot during night.
Stayed 1 night in Apr 2024
Response from The Westin Edmonton Team. on 16 Apr 2024
Sorry for the inconvenience caused. We have shared your feedback with the team.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Westin Edmonton Team on 16 Apr 2024
Thank you for sharing your review and rating us 5/5

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Clean rooms
Stayed 3 nights in Apr 2024
Response from The Westin Edmonton on 13 Apr 2024
Thank you for staying and for the feedback.

10/10 Excellent

MICHAEL

Stayed 1 night in Apr 2024

6/10 Okay

Sushmita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Westin Edmonton on 13 Apr 2024
Thank you for staying and for the feedback.

10/10 Excellent

Jason

Stayed 1 night in Apr 2024

10/10 Excellent

Alexander

Stayed 1 night in Mar 2024
Response from The Westin Edmonton Team on 16 Apr 2024
Thank you for sharing your review and rating us 5/5

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from The Westin Edmonton on 13 Apr 2024
Thank you for staying an for the excellent feedback.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Westin Edmonton on 22 Mar 2024
Thank you for staying with us and for your wonderful feedback!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Deluxe room is the way to stay. The traditional rooms are a bit outdated. Staff were wonderful.
Stayed 3 nights in Mar 2024
Response from The Westin Edmonton on 15 Mar 2024
Thank you for staying with us and for the excellent feedback.

10/10 Excellent

Jose de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Westin Edmonton on 15 Mar 2024
Thank you for staying with us and for the excellent feedback.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great , room was awesome
Stayed 1 night in Mar 2024
Response from The Westin Edmonton on 10 Mar 2024
Thank you for staying with us and for the excellent feedback.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Westin Edmonton on 6 Mar 2024
Thank you for your excellent feedback and for staying with us!

8/10 Good

Theresa

Staff were great! Rooms are big and hotel is very close to Rogers Arena and City Centre! Overall experience, it was very good!
Stayed 1 night in Feb 2024
Response from The Westin Edmonton on 6 Mar 2024
Thank you for your excellent feedback and for staying with us!

10/10 Excellent

Josef

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from The Westin Edmonton on 6 Mar 2024
Thank you for your excellent feedback and for staying with us!

8/10 Good

Lorna

Stayed 1 night in Mar 2024
Response from The Westin Edmonton on 25 Mar 2024
Thank you for staying with us and for your positive feedback.

8/10 Good

Rob

Travelled with family
Liked: Staff & service, amenities
Overall the stay was good but the hotel is starting to get a little tired.
Stayed 1 night in Feb 2024
Response from The Westin Edmonton on 27 Feb 2024
Thank you for your excellent feedback and staying with us.

4/10 Poor

Brad

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
There was no parking available when we arrived. Five pick up trucks were parked in the front and remained there all night until the following morning. We had to park at the Edmonton library underground parkade. When showed up at 5:50pm for dinner and the service was terrible. We waited 45 mins for our meal and the server never brought us any water like we asked. We were quite disappointed.
Stayed 1 night in Feb 2024
Response from The Westin Edmonton on 27 Feb 2024
Thank you for your honest feedback and for staying with us. We apologize for the inconveniences we have caused, a hotel representative will connect with you soon.

8/10 Good

Andrew

Travelled with family
Liked: Staff & service, amenities
Unfortunately, the buffet breakfast food, every single item hot item was cold. The eggs were cold. The sausages were cold. The hashbrowns were cold. All the hot items were cold, except for the toast, which I made myself. Lol. The staff were good. The room was clean. Both receptacles on both nightstand table lamps were unusable. I run an electrical contracting company and we have a contract with one of our five star resorts in our city, and these electrical items would not be tolerated at our resort. I don’t like giving bad reviews to places as that’s too easy to do. But I have to give constructive criticism where it is due, and those are issues that you could improve on.
Stayed 2 nights in Feb 2024
Response from Natasha Gareau Room Operations Manager on 25 Feb 2024
Good afternoon Andrew, I am very sorry to hear about your experience. Would you be able to call me at 587-340-1075. I would like to look into your reservation to reimburse you your breakfast and have engineering fix those receptacles that you are talking about.regards,Natasha GareauRoom Operations Manager

10/10 Excellent

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nicely maintained hotel. Friendly staff. Plenty of eateries nearby and short walk to the arena.
Stayed 1 night in Jan 2024
Response from The Westin Edmonton on 27 Feb 2024
Thank you for your excellent feedback and staying with us.

10/10 Excellent

keith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really accommodating. I will never book through expedia again. Expedia is terrible to deal with. Best service I've ever had at a hotel.
Stayed 1 night in Feb 2024
Response from The Westin Edmonton on 27 Feb 2024
Thank you for your excellent feedback and staying with us.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Westin Edmonton on 24 Feb 2024
Thank you for your excellent feedback and staying with us.

10/10 Excellent

Tracey

Stayed 1 night in Feb 2024
Response from The Westin Edmonton on 22 Mar 2024
Thank you for staying with us and for your wonderful feedback! We will share this with the team.

10/10 Excellent

Nicholas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve always loved stay at the westin hotel!
Stayed 1 night in Feb 2024
Response from The Westin Edmonton on 22 Feb 2024
Thank you for staying with us, and for your excellent feedback.

6/10 Okay

Catherine

Liked: Staff & service
Bathrooms need some attention
Stayed 1 night in Feb 2024
Response from The Westin Edmonton on 22 Feb 2024
Thank you for staying with us, and for your feedback.

10/10 Excellent

Kateryna

Stayed 1 night in Feb 2024
Response from The Westin Edmonton on 22 Mar 2024
Thank you for staying with us and for your wonderful feedback! We will share this with the team.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Westin Edmonton on 22 Feb 2024
Thank you for staying with us, and for your excellent feedback.

10/10 Excellent

Boyd

Stayed 3 nights in Feb 2024
Response from The Westin Edmonton on 22 Mar 2024
Thank you for staying with us and for your excellent feedback! We will share this with the team.

10/10 Excellent

Shawna

Stayed 1 night in Feb 2024
Response from The Westin Edmonton on 22 Mar 2024
Thank you for staying with us and for your excellent feedback! We will share this with the team.

8/10 Good

Teresa

Liked: Amenities
Workers were kind n knew there stuff
Stayed 2 nights in Feb 2024
Response from The Westin Edmonton on 11 Feb 2024
Thank you for the feedback and for staying with us, please don't hesitate to contact us for further assistance.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great! The problem is parking. You pay for parking in advance and have NO WHERE to park. Front counter tells you one thing, valet's tell you another. The room and hotel is lovely... the parking was a joke and made being there even more difficult!
Stayed 2 nights in Feb 2024
Response from The Westin Edmonton on 13 Feb 2024
Thank you for your honest feedback and staying with us. I apologize for the inconveniences you've had, please connect with the hotel for more detailed information to assist you further.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a new member I've got an room upgrade, complementary breakfast. Very warm reception! Will be back here next time for sure!
Stayed 1 night in Feb 2024
Response from The Westin Edmonton on 9 Feb 2024
Thank you for the excellent feedback and for staying with us. We hope to see you soon again.

10/10 Excellent

Sumintra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoying this hotel.
All went as expected. Nice hotel.
Stayed 2 nights in Jan 2024
Response from The Westin Edmonton on 3 Feb 2024
Thank you for your excellent feedback and for staying with us. We will share this with the rest of the team.

10/10 Excellent

Jody L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Westin Edmonton on 29 Jan 2024
Thank you for your excellent feedback and for staying with us. We will share this with the team.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with great staff.
Stayed 1 night in Jan 2024
Response from The Westin Edmonton on 30 Jan 2024
Thank you for your excellent feedback and for staying with us.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
worked great
Stayed 1 night in Jan 2024
Response from The Westin Edmonton on 20 Jan 2024
Thank you for staying and for the excellent feedback. We will share this with the rest of the team.

10/10 Excellent

Simon

Stayed 1 night in Jan 2024
Response from The Westin Edmonton on 20 Jan 2024
Thank you for staying and for the excellent feedback. We will share this with the rest of the team.

8/10 Good

NB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
I went to have brunch on Sunday morning. Went to the restaurant at 11:05. They told me they were closed. I said really. It doesn’t make sense. Why do you have a restaurant if it’s not open. Then she says to me that they open at 11. I double checked my watch and sure enough it was after 11. I reminded the person of this. She gave me a snotty look. She said she would check with the chef and see what they could do. Came back and told me one item on the menu that he could make. I said, never mind I’ll go somewhere else. Not what you expect from a hotel like this. All in all pretty good I would say though.
Stayed 4 nights in Jan 2024
Response from The Westin Edmonton on 15 Jan 2024
Thank you for sharing your feedback, and for staying at The Westin Edmonton. We are sorry for the inconveniences that you have experienced during your stay. Your review will be shared among our team.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from The Westin Edmonton on 3 Feb 2024
Thank you for your excellent feedback and for staying with us. We will share this with the rest of the team.

8/10 Good

Abhinay

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I all it was a good property overall but There was some mold issue in my washroom which is not expected from a property of their value. Also they need to keep an eye on fresh fruits. Some of the fruit were stale with green mold.
Stayed 2 nights in Jan 2024
Response from The Westin Edmonton on 13 Jan 2024
Thank you for your excellent review and for staying with us. We will share your feedback with the team.

6/10 Okay

Michelle

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from The Westin Edmonton on 13 Jan 2024
Thank you for staying with us. We will share your feedback with the team.

10/10 Excellent

Kevin

Travelled with partner
Location
Stayed 1 night in Jan 2024
Response from The Hotel Management on 9 Jan 2024
Thank you for your wonderful feedback.

2/10 Terrible

Rob

Stayed 1 night in Jan 2024
Response from The Hotel Management on 9 Jan 2024
Sorry for the inconvenience caused and let us know what challenges you faced so we can rectify and share with the specific leadership department

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable rooms. Nice pool and gym.
Stayed 4 nights in Dec 2023
Response from The Hotel Management on 9 Jan 2024
Thank you for your wonderful feedback.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of place downtown. Big clean room and comfy bed.
Stayed 1 night in Jan 2024
Response from The Hotel Management on 9 Jan 2024
Thank you for your wonderful feedback.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good overall. Nothing to complain about
Stayed 1 night in Jan 2024
Response from The Hotel Management on 9 Jan 2024
Thank you for your wonderful feedback.

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Hotel Management on 9 Jan 2024
Thank you for your wonderful feedback.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
We stayed for the new year's festivities down town and the staff were exceptional. We booked 8 months in advance and asked for a high floor which they accommodated.
Stayed 1 night in Dec 2023
Response from The Westin Edmonton on 6 Jan 2024
Thank you for staying with us and for the excellent feedback.