Neustift Im Stubaital Hotel Guide - Eisjoch Ski Lift hotels in Neustift Im Stubaital, Austria.

"Firstly, the hotel itself is exceptionally well designed. The layout, the interiors, the artwork, the pools and lounges, and the overall attention to detail are genuinely impressive. Every element feels thoughtful and beautifully executed, creating a really special atmosphere. When we arrived, we received a fantastic welcome. The reception team greeted us warmly with a glass of sparkling wine, collected our luggage from the car, brought everything to our room, and even took our ski equipment down to the ski room — something we’ve never experienced before. It immediately set the tone for a wonderful stay. On our first evening, the service was again outstanding. Your staff were incredibly attentive, and they introduced you to us as the owner. When you kindly came over to our table, I confess I didn’t fully realise who you were in that moment, and I’m a little disappointed in myself — had I known, I would have loved to speak with you properly. From a customer-service perspective, what you’ve created here is extremely impressive, and I would have enjoyed telling you that in person. I run a software business in London, and I would be extremely happy if my customers’ experience was anything close to what we have experienced here. A few members of your team I would like to give special mention to are Anna at reception; our waitress, whose name I regret I didn’t catch but who I believe is Slovakian; the Greek barman; and the gentleman who I assume is the restaurant or front-of-hou"

"Room was large and clean. Great dinner after a day of skiing"

"Ok clean beds were on the small size so couldn’t lay straight in bed, bit like being in a cot "

"Preis Leistung Top. Schönes uriges Zimmer. Reichhaltiges Frühstück inklusive. Gerne wieder! Busverbindung und Parkplätze sind auch nah und Lift Giggijochbahn 6min entfernt. "

"- not clean, dust and dirty floors - can hear neighbours blowing noses and foot steps - not enough hot water, cold showers - no latches for security, cleaning staff walked into our unit startling our young children on our last day! - cleaning staff yelled at my children for being 5 mins late, this is unacceptable - management will talk back, they are condensding and not accommodating - no soap, not enough towels - do not use bread service, it's not accessible - parking is very tight, garage drains don't work - positives, nice design, nice kitchen, towel rack is heated - pillows are uncomfortable "