El Castillo de las Guardas Hotels

"We booked a SPA hotel but Spa was not operational. The hotel did not inform us before arrival despite knowing about that for several days. When we asked at check-in the person at reception effectively said ‘it’s not our problem’ and was really quite rude and unwelcoming. That was a shame because it created a very poor impression and made us feel unwelcome when there was no need. Simple caring customer service could have handled it. Hats off to Expedia who helped to make amends. As for the hotel, it’s really very nice, but I think it cares more about itself than its customers "

"Great overall, internet can use improvements "

"The room was clean and staff was kind and helpful."

"Staff"

"Super cool Beautiful property Nice friendly staff Even greeted us at the front gate. Just a little spooky at night Beds were comfortable room was clean. Just the fact that it was a 13th century castle that smells like a museum and has a lot of history kept me up at night, but that’s just me. Other than that it was amazing. Missed breakfast because I overslept."

"Amazing views across to the town. Immaculately clean pool area. Friendly staff "

"No key when we arrived early in the morning security helped us out and we had to make a phone call they did answer and apologise and gave us a different room ok stay you get what you pay for so it’s really good value "

"Very easy, very comfortable, well-situated, well-priced. Excellent breakfast. All good."

"The hotel was very accommodating for our late check in. The room was clean and looked the way it did in the photos. There is a shop and hairdesser inside of the hotel. The pool was the best part. It was very large and clean. The restaurant stayed open until midnight which was helpful. "