El Mansouria Hotel Guide - Hotels with Spa in El Mansouria, Casablanca

"When we arrived in Casablanca- we went to the hotel’s restaurant at 12:30 PM and told them that we had a tour at 1:30 PM and asked if the food would be ready right away and was asked for the food at 1:00 and was told the the food is ready. It was already 1:15 PM (45 mins of waiting) and no food came so we decided to cancel our order. Then they told us food is being drizzled now. We told them they shouldn’t expect us to eat the food in 5 mins for us not to be late for our tour. On our first night- the air conditioner was not working and we informed the receptionist about it. While we were out the following day- - they sent a portable heater to our room (looked like they wanted the room to be get hotter). When we came back that afternoon- the room was still hot. They told us to give the air conditioner an hour and it should be fine. In the meantime- they sent a technician with another heater. We told the technician that we need an air conditioner and not another heater. Finally they transferred us to another room on our second night where the air conditioner was working. However the TV was not working. We had to call the receptionist twice before they senta technician. On our third day - we left for our tour and came back at 3:00 PM with our room not done- bed sheets have not be changed and dirty towels still on the floor. Again we had to call the receptionist twice before the lady came to clean our room. Funny that the lady asked us to give her a good review in google. "

"Arrived approximately 2:50 pm Monday, February 16, 2026. Doormen pleasantly greeted us upon arrival, assisted with luggage and directed us to reception area. Numerous guests sitting, waiting, several employees seemingly feigning activity, not attending to anyone, nor acknowledging our presence. Awkwardly stood in middle of the small reception area waiting for direction. Eventually, I politely asked if we needed to wait to check in and received no other response than "Passport please". Check in was methodical, without pleasantries. Another guest was trying to interrupt our receptionist as she was concerned her passport had not been returned to her. Our receptionist spoke to her with less courtesy than I would have expected that she did not have her passport and it was another colleague who had taken it from her. Room condition was extremely disappointing. "Filthy" is not an exaggeration, stains on carpet, couch, bedding (hair on pillow), poor condition, dated, in need of a refurbishment or a deep, deep clean. If this hotel had a "heyday", it must have been long ago. Breakfast room service was timely and good value. Dinner was expensive and poor quality, although service was extremely attentive and personable (great personal conversation). Interactions with doormen were always pleasant and personable when exiting and entering the hotel. Check out was smooth and pleasant. Overall, stay was terribly disappointing due to condition of the hotel and lack of value for money."

"5 Star service to the maximum. Accommodations were over the top with amenities and service. Each staff member addressed me by name after the 1st day. Warm and welcoming in every respect."