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Reviews of Matinloc Island Resort

4.5 out of 5
Matinloc Island Resort
Matinloc Island, El Nido, Mimaropa

Reviews

8.8

Excellent

Rating 10 - Excellent. 141 out of 243 reviews" "
Rating 8 - Good. 63 out of 243 reviews" "
Rating 6 - Okay. 18 out of 243 reviews" "
Rating 4 - Poor. 14 out of 243 reviews" "
Rating 2 - Terrible. 7 out of 243 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
An incredible resort but unfortunately paid for 2 Signature Suites and one was completely different than the other. Not sure how a tree house room is considered a suite and paid the same price for the other room which was 2 times bigger.
Stayed 3 nights in Apr 2024
Response from Reservations Team on 24 Apr 2024
Dear valued guest, Warm greetings from Matinloc Resort!Thank you for choosing Matinloc Resort for your recent stay. We sincerely apologize if your experience did not meet your expectations. Your feedback is incredibly important to us, and we have taken note of all your concerns. Rest assured, we are committed to making improvements to our services and amenities to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back to Matinloc Resort during your next visit to El nido Palawan. Your satisfaction is our utmost priority, and we would be delighted to have the chance to exceed your expectations in the future. Thank you once again for your valuable feedback. Warm regards, Matinloc Resort

10/10 Excellent

Niole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. If you want a true getaway from it all this place is it. Not much to do but sit at the beach, swim in the ocean, or in the two pools. Wish there were more dining options on site, but the smoothies and juices were excellent!
Stayed 4 nights in Mar 2024
Response from Reservations Team on 24 Apr 2024
Dear valued guests,Warm greetings from Matinloc Resort!We extend our heartfelt gratitude to you for choosing to stay at our resort during your recent visit. It was a pleasure to have you as our guest, and we sincerely appreciate the opportunity to accommodate you.Ensuring an exceptional experience for our guests is our utmost priority, and your satisfaction means the world to us, and receiving positive feedback from our valued guests inspires us to continually enhance our services and facilities.Thank you once again for choosing Matinloc Resort. It was a pleasure to host you, and we look forward to welcoming you back in the future.Please feel free to contact us for your next visit.Warm regards,Matinloc Resort

10/10 Excellent

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and private, beautiful architecture and wonderful staffs
Stayed 4 nights in Mar 2024
Response from Reservations Team on 24 Apr 2024
Dear valued guests,Warm greetings from Matinloc Resort!We extend our heartfelt gratitude to you for choosing to stay at our resort during your recent visit. It was a pleasure to have you as our guest, and we sincerely appreciate the opportunity to accommodate you.Ensuring an exceptional experience for our guests is our utmost priority, and your satisfaction means the world to us, and receiving positive feedback from our valued guests inspires us to continually enhance our services and facilities.Thank you once again for choosing Matinloc Resort. It was a pleasure to host you, and we look forward to welcoming you back in the future.Please feel free to contact us for your next visit.Warm regards,Matinloc Resort

10/10 Excellent

VIOLETA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Secluded, private resort, luxurious rooms just feet from the ocean, beach faces east for gorgeous sunrises
Stayed 5 nights in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Fantastic stay. Everything was amazing and the staff were so helpful and attentive. The views are incredible. Couldn't fault it.
Stayed 4 nights in Jan 2024
Response from Don on 3 Feb 2024
Dear Ashley,Thank you for your kind words! We're thrilled to hear that you had a fantastic stay, found everything amazing, and experienced attentive and helpful staff. The incredible views are indeed a special touch. Your positive feedback means a lot to us. We look forward to welcoming you back for another wonderful experience.Best regards,

10/10 Excellent

Jonathan

Stayed 3 nights in Dec 2023

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Incredibly attentive staff, beautiful and LARGE room, and most important all, stunning beauty. As many others have noted, it's a dry resort and they don't sell alcohol on premises, so if you want to drink just get some drinks to bring in El Nido.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mel

Stayed 2 nights in Dec 2023

10/10 Excellent

Reynae

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing and peaceful. I loved being able to walk out of the villa and beach a few feet away or listen ti the waves from the fromt room.
Stayed 4 nights in Nov 2023

6/10 Okay

Tahlia

Liked: Cleanliness, staff & service
Matinloc island is stunning and the staff are really friendly at the hotel. However, the property does need some renovations. There were broken boards around the pool and the building my room was in seemed to be “abandoned” on the floors above. It was strange that just the bottom floor rooms were complete and upstairs was neglected. My toilet dripped and would wake me up. I asked if this could be looked at but it wasn’t. My AC also stopped working for the last night. Also the food was a let down. With only one restaurant, it was disappointing that the food was really not a highlight. Breakfast was a buffet but was cold and had flies over the open food. Lunch and dinner had similar menus but overall weren’t enjoyable. I understand being on a private island has restrictions but it was disappointing. The no alcohol didn’t bother me at all and many other guests brought their own. Overall a stunning location with friendly staff but I wouldn’t necessarily recommend based on the reasons above.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rowel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting was beautiful. It reminded me of fantasy island. The was excellent. Just pick alcohol before you get on the boat in case you want to drink.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene and cozy. Not crowded place to enjoy your vacation.
Stayed 4 nights in Aug 2023

10/10 Excellent

Melinda

Travelled with family
First the staff was amazing, would like to single out a couple by name, Jayson behind the front desk was so professional and understanding, Our flight was delayed and we missed the last boat, he assured my wife we will be taken cared of and still picked up and had a wonderful place to stay for the night at El Nido Beach Hotel (their sister resort). Next is Wilbur he was our tour guide for the two days we did Island tours, his patience with my son and knowledge of the area is 2nd to none, he was a pleasure to go on the tours with and 3rd is Jed he is the kindest person there is , always there to help and ask if u need anything, The Resort itself is one of a kind , had the Time of my Life. The Beach Villa we stayed at was spectacular and huge with the most beautiful view of the beach! We will definitely be back again and hope this place will be visited by tourists from all over the world… it is totally worth it! Thank you Matinloc resort staff for the best experience we will cherish for the rest of our lives…
Stayed 4 nights in Jul 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

4/10 Poor

Pureza Dajuya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I like the staff. They are very friendly. The place is luxury if...only if well maintain! The pool behind the restaurant is slippery and dirty. The front pool was ok but we spotted snake by the pool! The beach has white sand but lots of seaweeds and a few garbage. My breakfast bread has hair and that night, my milkshake has styrofoam! Poor management, unfortunately.
Stayed 4 nights in Apr 2023

8/10 Good

Ferdinand

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Matinloc and staff for a wonderful experience! Special shout-out to Wilmer for making our private tour memorable. He’s also an excellent photographer! Your experience will definitely depend on your style of travel. If you’re looking for a relaxed/quiet trip, this hotel will fit well in your itinerary. If you’re looking to party and enjoy the nightlife, I would suggest a different hotel in located in El Nido itself. The only con is there’s no alcohol (subjective) and their food menu since it’s very limited, but then again, you’re in the middle of nowhere.
Stayed 2 nights in Mar 2023

10/10 Excellent

Elizabeth

Stayed 3 nights in Feb 2023

10/10 Excellent

akito, Novi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hospitality by nice staff
Stayed 3 nights in Feb 2023

4/10 Poor

Fernando

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Too expensive for this property. If you don’t have a tour day you don’t have nothing to do there. No hiking places, you can’t go out of property, no entertainment. The tours are more expensive than other places. Oh! I forgot! They don’t serve any alcohol beverage and when you are there you don’t have any options to buy because there are nothing around. The staff are really nice people. For us this property is overrated.
Stayed 3 nights in Jan 2023

10/10 Excellent

Ritchie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful
Stayed 2 nights in Jan 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Maria

Stayed 1 night in Oct 2022

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay at Matinloc. It’s giving “White Lotus” and coming during the down season, we felt like we had the place to ourselves for quite a bit of the stay. Great food, great spa, nice gym; make sure to do their private island hopping tours! They bring the snorkel gear and kayaks, it was such a special and intimate experience. We will be back!
Stayed 3 nights in Sep 2022

8/10 Good

IsabelleT, San Francisco, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we LIKED about Matinloc resort (1) the seclusion - you're away from the hustle and bustle of El Nido Town and are pretty much in your own private paradise; (2) the beach is really nice with white sand and clear waters - though the days we were there the winds were pretty rough creating a lot of waves; (3) the amenities were nice - the pool was great, the library is a genius idea, the kayaks and snorkels are free; (4) we had an ocean view villa and it was probably the nicest hotel room we have ever stayed in. In all, it was such a RELAXING place to stay. What we DID NOT like about the place: (1) it's overpriced - like they know you're stuck on an island and have no other resources kind of overpriced (tiny bottle of lotion is $9.50 or P480); (2) the food is overpriced and not very good, and you're basically stuck with it because it's the only restaurant on the island - though I did enjoy the fish and chips. that's about the only thing I'd recommend on the menu; (3) the no booze policy is inconvenient. You can bring your own, or give cash at the front desk and give them a list and they'll go into El Nido Town and get it; the downside? (4) They only have 3 ferries a day going to and from El Nido Town. Meaning you're *fcked if you miss the last one and have to pay $200 or P10K to ask for a special ride. Overall, we really did enjoy the very relaxing atmosphere, and we would do the "remote island resort" vibe again -- it's still a toss up whether we would come back here.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I’m wasn’t made aware of no alcoholic beverages on premises. Also no type of entertainment Or music .. very little to do during the day.at the resort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exclusivity with only 30 rooms u feel like your the only 1 there
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It is an amazing place, the room amenities are fully completed, they even give you a complementary nice gift. I love this resort.
Stayed 1 night in Jan 2020

10/10 Excellent

Imelda, OKC

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location in an island. Views are fantastic and has a small beach with white sand where you can go kayaking & snorkeling. Rooms are big and beautiful with very comfortable bed.
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful location but we cannot recommend it as the resort is very poorly managed, nothing works as promised, the management is incompetent and disorganized. The staff tries its best but cannot overcome these hurdles. The rooms are in okish condition. For the price there are better options in el nido so try to avoid this resort.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Staff made assurances of tour availability before arrival, but had extremely limited availability upon arrival. Was limited to expensive private tour one day and had no options on 2nd (final) day, even though emails with property stated that all tours (up to 4 options) would be available and arranged upon arrival. While the property is beautiful and the one tour I was able to schedule was lovely, I feel as though they made assurances that they couldn't deliver. Note that outside boats are not allowed onto the property and arranging tours from the El Nido town when staying here is very inconvenient (have to take a 5:30am boat (for a fee) to the mainland to arrange for 9am tour). Resort restaurant had decent food. Massage was very nice alternative when tour was not available.
Stayed 3 nights in Dec 2019

10/10 Excellent

kathy, Canada

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it was so clean, serene, and just overall relaxing.
Stayed 2 nights in Nov 2019

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent costumer service
Their costumer service is amazing..
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great experience over all.great boat captains.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and the staff is full of attention
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, tropical getaway in the Philippines. Matinloc Resort is a nature lover's paradise. Gorgeous, scenic views and breathtaking blue waters. Friendly and attentive staff to serve your every need. This location, however, can be a bit challenging to navigate if you have mobility issues or a disability requiring ramp access.
Stayed 2 nights in Jul 2019
Response from Sylvan on 18 Jul 2019
Thank you very much for your feedback. Hope you could come back and spend your holiday with us. We are currently upgrading our facilities to further assist guests with mobility issues. We sincerely value your comments and suggestion to further improve the Matinloc Experience. Hope to see you soon! :)

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Don on 25 Jun 2019
Thank you very much for rating us 5 out of 5!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are genuinely hospitable and welcoming. I recommend this resort to anyone looking for a getaway.
Stayed 3 nights in Jun 2019
Response from Don on 25 Jun 2019
It was a pleasure serving you. I really appreciate you taking the time to share your feedback with us. We hope you’ll come and see us again soon!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was 5* but the internet connection and speed was a much minus from its total. Airconditioner was out of order on last night, but it couldn't fixed until we checked out. So, the total is 4.8/5.0
Stayed 2 nights in May 2019
Response from Don on 25 Jun 2019
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. We hope you’ll come and see us again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot- very quiet and relaxing. Surrounding islands and beaches fantastic to visit. Great staff and our accommodation was wonderful. Crystal clear waters - wonderful for scuba and snorkeling Noted stairs to accommodation could use handrail.
Stayed 5 nights in May 2019
Response from Don on 29 May 2019
It was a pleasure serving you. I really appreciate you taking the time to share your feedback with us. We hope you’ll come and see us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Don on 29 May 2019
Thank you very much for rating us 5 out of 5!

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Don on 29 May 2019
Thank you for taking the time to give us a rating. Would love to hear more about your stay with us.

10/10 Excellent

Abdulazizalduh, Riyadh, Kingdom of Saudi Arabia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indeed, a beautiful island and a magnificent resort. The staff are very friendly and hospitable. The beach is surprisingly clean and enriched with reef. Indeed it was a remarkable vacation.
Stayed 8 nights in Apr 2019
Response from Don on 29 May 2019
It was a pleasure serving you. I really appreciate you taking the time to share your feedback with us. We hope you’ll come and see us again soon!

8/10 Good

Kim

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location
The resort location is the most beautiful place I’ve been and I travel a lot! Stunning views, soft sand beach and crystal clear water. Great snorkel direct from the main beach and fun to canoe to another nearby beach. Rooms are large with a comfortable bed and huge shower. Food was good though they don’t seem to understand vegetarian means no meat or fish! Several items were labelled or told to be vegetarian and either clearly contained fish or on taking a bite were found to contain ground meat. Not ok. Service was generally slow and not attentive with some exceptions like Adrian who was excellent. Many staff just stand around chatting to each other or beach staff are looking at their phones all day. Management invisible. This place has so much potential to be world class given the stunning natural location. Only 4 star due to service and cleanliness (windows need cleaning) but highly recommend a visit as it’s gorgeous there.
Stayed 3 nights in Feb 2019
Response from Don on 29 May 2019
Dear Kim, It was a pleasure to serve you. I really appreciate you taking the time to share your comments with us. We've taken your thoughts to heart and we're planning on making some internal changes based on your feedback. We hope you will come back soon!

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearly perfect
Everything about this resort was perfect, except the lunch and dinner food (breakfast was quite good). The lunch and dinner food was very bland and unremarkable, and the restaurant service for lunch and dinner was not good.
Stayed 2 nights in Mar 2019
Response from Don on 29 May 2019
Dear Justin, It was a pleasure to serve you. I really appreciate you taking the time to share your comments with us. We've taken your thoughts to heart and we're planning on making some internal changes based on your feedback. We hope you will come back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for a few days
Beautiful island location. Be prepared for stairs unless opting for a beach front villa. We had 101 steps to the room, do not necessarily kind as we were prepared... also no alcohol served is worth highlighting. But bringing own supply and consuming at the resort is fine.
Stayed 5 nights in Feb 2019
Response from Don on 29 May 2019
Dear Justin, It was a pleasure to serve you. I really appreciate you taking the time to share your comments with us. We hope you will come back soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
The airline cancelled my flight and I had no way to get to the resort. I paid $2843 in advance for a 3 night stay. The airline agreed to give me 1 night stay credit. Matinloc resort refused any credit or even a raincheck. They had several vacant rooms so the did not trun away any customers. I lost over $2100 and management response was "too bad, not our problem" I wrote the General Manager and owner to no avail. Would never give my business to a company that thinks so little of its customers
Stayed 3 nights in Feb 2019
Response from Don on 29 May 2019
We're extremely sorry that you had to face such difficulties. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful and beautiful place One of the very best Resort in the area
Stayed 3 nights in Jan 2019
Response from Don on 29 May 2019
It was a pleasure to serve you. I really appreciate you taking the time to share your comments with us. We hope you will come back soon!