I booked a hotel room online that was supposed to be smoke-free, but it smelled like cigarette smoke. The towels in the room also smelled like smoke. The bathroom door was peeling paint and the flooring in the room was uneven. In fact, I noticed that the stairs leading to the front office were falling apart and posed a safety hazard. I had to ask for my room keys to be reactivated several times and the bathtub was dirty with orange stains. There were also spots on the floor that hadn't been cleaned up from previous guests. Additionally, my fiancé found pieces of old food left near the bed. I had to request housekeeping the night before which wasn't very convenient. However, the workers at the front office were polite.