El Paso Hotel Guide - Hotels with Spa in El Paso, Texas

"Our toilet in our room did not flush, there was no conditioner or body wash in our room either. When we spoke to morning manager about the issue he didn’t seem to care "

"We stayed one night at the Radisson. Overall, our stay was okay. The room was clean, and the front desk staff was very friendly and helpful. However, check-in was delayed. Our room was not ready at 3:00 PM, and we were told it wouldn’t be available until around 4:30–5:00 PM due to a system issue. There were several guests waiting, which was inconvenient. The pool area could use better maintenance—the water looked cloudy—and there were many adults drinking alcohol in the jacuzzi, which made it less comfortable for families with kids. We’ve stayed here before and had great experiences, so this seemed like an off day, but the delayed check-in was disappointing."

"Rented 2 rooms. Both had mediocre AC. Advertised as included breakfast until 1030. At check in, night manager told us it ended at 10, so we went at 915 to find it closed. Front desk said we should have checked paper included with room key sleeve and wouldn’t offer any sort of credit since it was through Expedia - great satisfaction guarantee. Expedia made it right and gave me a credit. "

"I have to explain my poor ratings because not everything was bad. The first room #7105-we were assigned was absolutely horrible-the carpet and hassock were stained in numerous places. There was no hot water. The toilet flush handle was actually broken, which we discovered the hard way, couldn’t flush. And when I tried to call the desk the phone wasn’t working! Only one bed side table & lamp. When I called via cell, the desk didn’t initially offer an apology and agreed to give us a new room. No apology or recognition of the inconvenience. Or credit or refund offered. New room was fine. Lobby excellent, very clean, good security fencing and gates around property."

"Room was clean had a nice view of the pool. No complimentary water in the room. A fan was provided in lieu of poor air conditioning. The TV was not a smart TV… these amenities are pretty basic in other hotels in the same area with a lower nightly rates. You are not allowed food from outside the hotel in the pool area even though their kitchen and bar close early. "

"Our suite was spacious, clean and cozy. Breakfast was outstanding and plenty of options. The only bad thing was that we can hear a lot of noise traffic from the highway."