El Puente Hotels

"Beautiful property with an amazing view over the port."

"We had a wonderful time at this hotel. The views of the river were lovely. The room was beautifully clean. Staff friendly. Breakfast was excellent. The highlight of our holiday!"

"Room was clean. Old and needs updating. "

"This is an ok hotel. Most of the staff were friendly and helpful, but not all. The room was clean and comfortable, but the air-conditioning didn’t seem to work and when you opened the window the road noise was loud. It’s a convenient stop near the motorway and there are lots of places to eat and drink at the nearby shopping centres. You can catch buses into the centre of Bilbao just a short walk away."

"Convenient hotel. Stopped here before our ferry from Bilbao back to the UK. Has secure underground parking and free ev charging. "

"Fourth time we have stayed there over the years, it is convenient for the bridge across to Bilbao port and offers a good range of local ameities nearby providing you can find somewhere convenient to park. We could not get the air con / fan working that evening. They have upgraded the rooms compared to the previous visits and the picture accurately shows the view we had. The improvement work continues and IT IS NO ANSWER TO SAY IN SPAIN BUILDERS ARE ALLOWED TO START AS EARLY AS 8:00 WHEN WORKING IN A BUILDING. IT IS A HOTEL - GUESTS MIGHT LIKE TO SLEEP IN, THAT'S OFTEN WHAT THEY PAY FOR - IF THE HOTEL CANNOT CONTROL THE BUILDER'S START TIME (UNTIL SAY AT LEAST 9 WITH WARNING) PERHAPS THE MANAGEMENT SHOULD LOOK ELSEWHERE / PERHAPS CHANGE PROFESSIONS, AS THEY CLEARLY DO NOT UNDERSTAND THE BASICS OF RUNNING AS A HOTEL OR CLOSE PROPERLY FOR RENNOVATIONS. My suggestion that such an early start (on a Saturday morning) was not really what you'd expect from a professional hotelier was just met (from morning staff) with a shrug of shoulders. it's Spanish rules! Very welcoming Breakfast good, albeit with just one member of staff there, to check people in and find initial coffee plus attend to eberything else there are understandably longer waits then should be the case for some of the food replenishments to come out. "

"Restaurant was nice but the room was disgusting. Very very cold and smelt very strong of drains all through the night. No gesture of good will from the hotel. Apart from wavering the £15 parking fee. Reception staff did not listen and we found them very rude. "

"Clean room but very basic"

"Very spacious and clean. However not a lot of restaurants around in walking distance. "