Lobby

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
810 S MARTIN LUTHER KING BLVD, Elgin, TX

Reviews

7.6

Good

Rating 10 - Excellent. 75 out of 185 reviews" "
Rating 8 - Good. 48 out of 185 reviews" "
Rating 6 - Okay. 25 out of 185 reviews" "
Rating 4 - Poor. 19 out of 185 reviews" "
Rating 2 - Terrible. 18 out of 185 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Russell, alice

Travelled with partner
Liked: Amenities
The AC in our room worked really well. The room stayed cold.
Stayed 1 night in May 2024

8/10 Good

Jay

Liked: Cleanliness, property conditions & facilities
Good for the price
Stayed 3 nights in May 2024
Response from Manager on 20 May 2024
Hello Jay,We are happy to hear that you found our hotel to be a good value. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Breanna

Liked: Staff & service
Disliked: Property conditions & facilities
First room had standing water second room had a moldy shower.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Breanna, We are sorry to hear about your experience and appreciate your feedback. Your comments have been noted for our improvement. Thank you for bringing this to our attention.

2/10 Terrible

Khalil

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible , I’ve never seen so many bugs in a hotel room before, mold and dirt everywhere and the sheets were stained, I couldn’t stay more than 4 hours
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Khalil,We apologize that your experience did not meet expectations. Your feedback is valuable for us to address any concerns. Please reach out to management to discuss this matter further.

10/10 Excellent

Leylani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept and clean. Front desk staff was very nice. I’m very happy with this hotel. Please keep up the great work.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Leylani,We're thrilled to hear you enjoyed your stay and found our hotel well-kept and clean. Our team takes pride in providing excellent service. Your positive feedback is greatly appreciated and motivates us to continue delivering exceptional experiences for all our guests.

10/10 Excellent

Troy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Troy,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Jonathon

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The stay was fine but one of the beds was not made at all.... Just a mattress with nothing on it...
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Jonathon,We appreciate you sharing your experience with us. Your feedback helps us improve our services and we will address this with our housekeeping team. Please feel free to reach out to management directly regarding your stay. Thank you for choosing our hotel for your accommodation needs.

4/10 Poor

Alexus

Stayed 2 nights in Apr 2024
Response from Manager on 10 May 2024
Hello Alexus,We appreciate you taking the time to review your recent stay with us. We value all guest experiences and would love to hear more about your stay to ensure we meet all expectations. Please feel free to reach out to us directly to share further details. We hope to welcome you back in the future for an improved stay.

8/10 Good

Jay

Stayed 3 nights in Apr 2024
Response from Manager on 8 May 2024
Hello Jay, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service
The pool noise echoes through the rooms because it is right in center of rooms. Rooms are very average
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Anne,We regret to learn of the disturbance caused by pool noise during your stay. We appreciate your feedback on the room and will share your input with the team for improvements. Should you have any further concerns, please feel free to reach out to our management team directly for assistance.

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Jessica,We are thrilled to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon for another wonderful experience at our hotel!

4/10 Poor

melissa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No elevator for second floor. WiFi doesn’t work Some steps from the stairs are loose.
Stayed 3 nights in Mar 2024
Response from Manager on 18 Mar 2024
Hello melissa, We appreciate your feedback and apologize for any inconvenience during your stay. For future reference, feel free to reach out to our team for assistance with any concerns. Your comments will help us improve our services and facilities for all guests.

4/10 Poor

LaNicia, Houston

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bedding was covered in hair and our bathroom door would not close. We also never got the wifi to work in room after calls to the front desk. Worked fine outside though
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello LaNicia, We appreciate you sharing your experience and apologize for any inconvenience caused. Your feedback will be shared with our team for further review and improvement. For any further assistance or feedback, please feel free to contact our management directly.

8/10 Good

Debbie, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were wonderful. The lighting in the sink area could be better.
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Debbie, We appreciate your feedback on our beds and will take note of your suggestion regarding the lighting in the sink area for future improvements. Thank you for sharing your experience with us.

2/10 Terrible

Julie

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When we got in the room 107 power in half the room didn’t work they had to reset the switch. The light socket the desk sparked blew the power they had to reset, to find out it was incorrectly in. When we left to go to the fair the next day we put the do not disturb sign up since we had a dog in there all though he was in a kennel. They entered anyway made the beds took the used paper cups and towels and didn’t replace them. The floor was filthy needed steam cleaned. Others who were staying had similar problems. DONT STAY THERE RUN SPEND MORE ON ANOTHER PLACE
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar 2024
Hello Julie, We're sorry to hear about the issues you encountered during your stay. Our team is committed to addressing guest concerns promptly and efficiently. We appreciate your feedback and will use it to improve our services for future guests. If you have further concerns, please reach out to management directly for assistance.

8/10 Good

FRANCES ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was lacking. I arrived at 8:30 and there was nothing left but cold cereals.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello FRANCES ANN, Thank you for sharing your feedback with us. We regret to hear that your breakfast experience did not meet your expectations. We appreciate your comments and will pass them along to our team for further review and improvement. Your input is valuable to us as we strive to enhance our services for all guests.

6/10 Okay

Drew

Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Drew, We appreciate you taking the time to review our hotel. We value all feedback and would love to hear more about your stay. Feel free to reach out to us directly so we can address any areas of improvement. We look forward to making your next experience with us even better.

6/10 Okay

Pamela

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Pamela, We appreciate you choosing our hotel for your stay. If there is anything specific you would like to share about your experience, please don't hesitate to contact us directly. We value your input and would love to address any concerns you may have.

10/10 Excellent

Aretha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Aretha,We are thrilled to hear that you had an excellent experience during your stay with us! We hope to welcome you back soon for another fantastic stay with us.

8/10 Good

David

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Two of the three nights I had drunks and music outside my window right by the back door that was propped open so anyone could enter.
Stayed 3 nights in Feb 2024
Response from Manager on 17 Feb 2024
Hello David,We apologize for the disturbance you experienced during your stay. We appreciate your feedback and will share your concerns with our security team to ensure a more peaceful environment for our guests in the future. Your safety and comfort are our top priority, and we hope to welcome you back for a more enjoyable stay.

4/10 Poor

Jose

Liked: Property conditions & facilities
Way to expensive for where it’s at and for what it offers. Not a full breakfast and iv paid way less with just as good of a room and better breakfast. Ridiculous price.
Stayed 7 nights in Jan 2024
Response from Manager on 2 Feb 2024
Hello Jose,Thank you for your feedback about your recent stay at our hotel. We appreciate you taking the time to share your thoughts. We strive to provide a comfortable stay at a competitive price, and we regret if our rates did not meet your expectations. We hope you enjoyed the amenities and services we were able to offer during your stay. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excellent

Michaela

Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Michaela,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another exceptional stay.

4/10 Poor

Larry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Larry,We're sorry to hear that your experience fell short of expectations. We encourage you to reach out to our hotel directly and share any specific feedback you may have, so that we can address it accordingly. We truly value our guests' satisfaction and would love another opportunity to make it right.

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mediocre
We arrived at 2:46pm and the girl at the counter would not let us check in early. Check in was at 3pm. I said we wouldn't be able to come back until about 10pm and to please make sure we got a downstairs room because my wife has a hard time with stairs. She told me she understood and would make sure we got a downstairs room but when we arrived later that evening she was gone and there were no downstairs rooms available. Very disappointed in that. The room however was clean and the bed was comfortable. Breakfast was nothing to brag about. Pancakes on a stick, cold cereal and some weird automatic pancake machine that didn't work. Not sure we would start here again to be honest.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello James, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your check-in process. Our hotel policy states that check-in time is at 3pm, and we strive to accommodate all of our guests promptly. We apologize if this was not communicated effectively. Regarding the room allocation, we understand your frustration and apologize for any disappointment caused. We appreciate your positive feedback on the cleanliness of the room and the comfort of the bed. We take all guest feedback seriously and have shared your comments about our breakfast options with our team for improvement. We would love another opportunity to provide you with a better experience in the future.

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello Joshua,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a wonderful experience with us. We appreciate your positive rating and hope to welcome you back soon for another fantastic stay!

8/10 Good

Ramon

Ok
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Ramon,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

10/10 Excellent

carol

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello carol,We are thrilled to hear that you had a fantastic stay with us! We are committed to providing excellent service to all our guests. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us. We look forward to welcoming you back in the future.

10/10 Excellent

Monica

Business traveller
Liked: Amenities
Everything was very clean.
Stayed 2 nights in Jan 2024
Response from Manager on 14 Jan 2024
Hello Monica,Thank you for highlighting the cleanliness of our hotel. We take pride in maintaining a high standard of cleanliness to ensure our guests have a comfortable stay. We appreciate your feedback!

10/10 Excellent

Estrella

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Estrella,We are delighted to hear that you had a wonderful stay at our hotel. Our team strives to provide exceptional service and a memorable experience for all our guests, and we are thrilled that we succeeded in doing so for you. If there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

4/10 Poor

Clarence

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hair in the bed and shower when I arrive, security door broken and wide open. Very trashy hotel
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Clarence, We apologize for the inconvenience caused during your stay with us. Our team works diligently to provide a comfortable and clean environment for our guests. We appreciate your feedback and will address this with our housekeeping and maintenance departments to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Timothy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We have stayed here twice, never again. Elgin is very limited on motels. We were tired of the worn out Holiday Inn so we thought this would be better since we saw it being built. It's terrible. Here's why: 1. It's dirty. The carpet was stained and I didn't walk barefoot on it. 2. It's dangerous. There is a really rough neighborhood right behind it and no fence or anything. The car next to us had a broken window when we came out in the morning. 3. Housekeeping is not good. The sheet was stained and had hair on it, the pillow had mascara on it. We asked for fresh sheets and they also had hair on them. 4. The bathroom was bad. The toilet moved around on the floor. Sideways and rocked. The bathroom door couldn't be closed because it hit the toilet. This place was constructed in the last 5 years, don't understand how it is so run down already.
Stayed 3 nights in Jan 2024
Response from Manager on 12 Jan 2024
Hello Timothy, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness and maintenance seriously, and we will address your concerns with our housekeeping and maintenance teams. We appreciate your insights and will work towards improvement. Should you have any further concerns, please feel free to reach out to our management directly.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Yolanda,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad you found our rates affordable. We are always striving to provide our guests with a comfortable and enjoyable experience. If there is anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

Nikolas

Liked: Staff & service
Dirty towels and common area. Train at 130am. Just ok.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Nikolas,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused. Our housekeeping team strives to maintain cleanliness, and we appreciate you bringing this to our attention. Regarding the train noise, we understand that it can be disruptive, and we do provide earplugs for our guests' comfort. We value your visit and hope to serve you better in the future.

10/10 Excellent

Aretha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Aretha,We are thrilled to hear that you had an excellent stay at our hotel! It was a pleasure to have you as our guest, and we hope to welcome you back soon for another five-star experience.

8/10 Good

Enrique

Stayed 3 nights in Dec 2023
Response from Manager on 18 Jan 2024
Hello Enrique, Thank you for choosing our hotel for your stay. We hope you had a pleasant experience and we value your feedback. Please feel free to reach out to us with any further comments or suggestions, as we are always looking for ways to improve our services. We look forward to welcoming you back in the future.

8/10 Good

Patrick

Stayed 2 nights in Dec 2023
Response from Manager on 25 Dec 2023
Hello Patrick, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Horacio

Stayed 1 night in Oct 2023
Response from Manager on 23 Dec 2023
Hello Horacio,We truly appreciate your positive rating and are thrilled to hear that you had an excellent stay with us. We're consistently working hard to provide the best experience for our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Overall the stay was good for the price. The one of two doors to enter the property that should have been only opened by a room key was “out of order” and usually just propped open by a rock, so a little unsafe and made it more like a motel. We had 4 pillows for our king size bed, and I was 36 weeks pregnant and asked for a few more and was told absolutely not… so thank god my father had an extra bed with pillows I could borrow for our stay, otherwise I would have been absolutely miserable. Just shocking they wouldn’t be accommodating and give us a few pillows. We didn’t need anything else, but if we did, I feel like they would have said no? Otherwise it was clean enough and we weren’t disturbed by other guests, so noise wasn’t an issue. My father tried the breakfast buffet and said don’t bother waking up for it.
Stayed 3 nights in Dec 2023
Response from Manager on 21 Dec 2023
Hello Jennifer, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the door being propped open and will address this with our team to ensure it is promptly fixed. We understand the importance of guest safety. Regarding the pillows, we regret any discomfort you experienced and appreciate your understanding that additional pillows were not available. We take all guest requests seriously and our goal is always to provide the best service possible. We appreciate your comments about the cleanliness and lack of disturbance during your stay. We will also share your feedback about the breakfast buffet with our team to make improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
This time everything worked in the room. Had house keeping without having to ask for it. Pillows are still small so bring extras with you. You do have 4 small pillows on a king bed. Stayed here to weekends in a row with no real problems. If you plan on eating the continental breakfast get there early after about 0800 there is not much remaining.
Stayed 2 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello Marshall,Thank you for sharing your recent experience at our hotel. We're glad to hear that everything in your room was in working order and that you received housekeeping without having to request it. We appreciate your feedback regarding the pillows, and we will take it into consideration for future improvements. We apologize for any inconvenience you experienced with the continental breakfast, and we will address this issue with our team to ensure a better experience for our guests.

2/10 Terrible

Tim

Business traveller
The problem was with Travelocity, the hotel didnt have my reservation from Travelocity, I had to pay for my room twice because Travelocity screwed up and didn’t actually reserve my room after I paid them for it. Quality Inn is fine, Travelocity is a RIP-OFF
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Tim,Thank you for choosing Quality Inn for your recent stay. We apologize for any inconvenience you experienced with your reservation. We recommend contacting Travelocity directly to address any issues with your booking and payment. Our team is committed to providing a quality experience and we appreciate your understanding in this matter.

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay, clean and comfortable. Lights by the bed did not work, but not a real problem. Did get offered room service, this was great first time in a long time.
Stayed 2 nights in Dec 2023
Response from Manager on 5 Dec 2023
Hello Marshall,We appreciate your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you found the accommodations to be clean and comfortable. We apologize for the inconvenience with the lights by the bed and appreciate your understanding. We are glad that you enjoyed the room service and we hope to welcome you back in the future for another enjoyable experience.

6/10 Okay

Imelda

Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Imelda,We appreciate you choosing our hotel for your recent stay. We strive for excellence and regret if we fell short of meeting your expectations. We encourage you to reach out to us directly to share any specific feedback, as we are always eager to address and improve upon any areas of concern. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Julian

Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Julian,We appreciate you taking the time to rate our hotel. Your feedback is important to us, so if you have any specific comments or concerns about your stay, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Brandi

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
The property was in a great location for an easy drive to see family in McDade. Overall the property looked clean and well maintained. Courtyard had activities like cornhole, pool, and picnic/seating areas. However, we had a small bug issue. Upon arrival we found a baby cockroach. No big deal. We killed it hoping that was the last one. By the next morning we had seen four more. Front desk was less than friendly, but not rude. They were not apologetic in the least bit. When we called the young lady at the front desk said she would have to talk to the manager about a room switch. Seemed to us that a room switch was a no brainer. Front desk called back promptly and said it was fine. They put us two rooms down so we were a little worried but the room seemed fine. No issues. Sadly, customer service is dead most places these days, right? We would not stay again for that reason.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Brandi, Thank you for staying at our hotel and for taking the time to provide us with your valuable feedback. We are pleased to hear that you enjoyed our convenient location and the activities offered in our courtyard. However, we apologize for any inconvenience caused by the bug issue you experienced. Our team strives to address guest concerns promptly and efficiently, and we regret if there was any miscommunication regarding the room switch. Your feedback regarding our customer service is duly noted and will be shared with our management for further improvement. We hope to have the opportunity to welcome you back in the future for a more satisfactory experience.

8/10 Good

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decent hotel. Over all sartisfiee. Was woken up a lot by the TV in the court yard blaring throughout the entire night. Can hear everything in the neighboring rooms as well.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Lindsey,Thank you for your feedback. We appreciate you choosing our hotel for your recent stay. We apologize for any disturbance caused by the noise. We value your comments and will share them with our team for future improvements. We hope to have the chance to welcome you back in the future for a better experience.

8/10 Good

J Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special, but all good, breakfast was really slim, if you didn't want to use the auto pancake maker. Seemed like a safe place, but again, nothing special. But didn't pay for special.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello J Allen,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your comments regarding our safe and satisfactory environment. While we apologize if the breakfast did not meet your expectations, we do have various options available besides the auto pancake maker. We aim to provide a comfortable and enjoyable experience for all our guests and hope to have the opportunity to welcome you back in the future.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room size, bed comfortable
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Alan,Thank you for your feedback regarding the room size and the comfort of the bed during your stay with us. We appreciate your input and are glad to hear that you found the bed comfortable. We understand that room size is important and will take your comment into consideration for future improvements.

2/10 Terrible

Carrie Lynn

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 9 Nov 2023
Hello Carrie Lynn, We regret to learn that your recent stay with us did not meet your expectations. We value your feedback and would appreciate the opportunity to address your concerns directly. Please contact our management team at your earliest convenience so that we can discuss your experience in more detail. Thank you.

10/10 Excellent

Jazmine

Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Jazmine,Thank you for taking the time to share your experience with us. We appreciate your high rating and are thrilled to hear that you had such a positive stay. We strive to provide exceptional service to all our guests and are glad we met your expectations. Should you have any future inquiries or require assistance, please don't hesitate to reach out to us.

2/10 Terrible

Starla

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Starla, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. We strive to provide excellent service and we regret that we did not meet your expectations. We appreciate your feedback and will use it to improve our services for future guests.