Kampala Hotel Guide - Embassy of France hotels in Kampala, Uganda.

"Reception staff were very friendly and courteous. Wait staff, although there always many around, paid little attention to customers. Food quality was okay, but key items (like cheese) were sometimes unavailable making many dishes unavailable. Food and drinks were delivered exceedingly slowly. Getting a Coke Zero & burger for dinner was a two hour event. The bedroom and bathroom were very clean, but there were only two bath towels and no hand towels. When I asked for one I was given a washcloth that was not replaced the next day. On my last day a bath mat appeared. Breakfast buffet had many options but little was fresh. A little more attention to detail, especially around food and beverage service would be great."

"Awesomeness 👏"

"Beautiful room beautiful location, the view not thing for me was the bed was very hard."

"This is a proper hotel, room is clean and staff smart"

"The rooms are clean, with parking in the basement, we enjoyed the breakfast,variety of dishes, nice tasty food. Staff are very polite and helpful. But the bed is hard to sleep on, Personally i love asoft confortable bed, I think the beds could be improved. But over enjoyed our stay."

"Excellent breakfast, clean with friendly staff"

"Very efficient and warm welcome and very attentive staff. The room and breakfast were excellent. Sadly, the restaurant service on three evenings was terrible. I hosted a graduation dinner on 26th Feb. and my guests had to wait 2 hours (YES, 2 hours) for the starters to arrive. Then the main courses arrived one by one, not all together, and ladies were served last. How is this from a hotel claiming to be at the forefront of hospitality and even running a hospitality school."

"Clean rooms, cold AC, friendly staff"

"The room itself was quite good and the staff on hand were polite and helpful. This rating is based on the fact that I had made a reservation online. But when I arrived at the hotel there was no record of my payment or room in my name. This matter took well over an hour to resolve. I was also informed by the staff that I had been overcharged for the room. Even though I was promised the issue would be resolved before I left, nothing was done. I would have left the first night but I had already been charged for two nights and wasn’t convinced anything would be done to resolve the matter. This seems to be the case. DO NOT RESERVE IN ADVANCE! It is a scam."