Exterior

Reviews of Holiday Inn Express Hotel & Suites Ennis, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 185 out of 402 reviews" "
Rating 8 - Good. 82 out of 402 reviews" "
Rating 6 - Okay. 47 out of 402 reviews" "
Rating 4 - Poor. 33 out of 402 reviews" "
Rating 2 - Terrible. 55 out of 402 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jhasmyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large room and clean. We were able to park right next to our room. Front desk staff was very helpful. Lovedddd the Dove soap in the restrooms!!
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff clean rooms
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard, Baytown

Travelled with partner
Clean facilities and friendly staffing
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
Thank you for scoring your stay.

10/10 Excellent

Brigette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. The front staff was so nice and accommodating. I didn't like the fact that we were told breakfast was until 9:30 and they stopped serving at 9:10. I saw some guests being turned away when the came down at 9:10. They need to continue serving until closing time or change the time for breakfast.
Stayed 2 nights in Apr 2024

6/10 Okay

Lanah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was ok. The price was extremely inflated because it was the weekend before the eclipse. We came down to breakfast about 2 hours before it ended and there was almost no food left and no coffee. At $400 a night it would have been nice to have some coffee or food in the morning
Stayed 1 night in Apr 2024

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was within a 15 mile radius
Stayed 1 night in Apr 2024

8/10 Good

kotomi, Alameda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick checkin though it was before check- in time. Got some gift package-water, snacks, some bluebonnet seeds and can cover. Room is very spacious and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Travelled with group
Liked: Amenities, property conditions & facilities
Service was excellent breakfast was very good and the rooms were very clean.
Stayed 1 night in Mar 2024
Response from GM on 19 Apr 2024
We are so glad to hear you enjoyed your stay. Thank you for mentioning the wonderful breakfast. We hope to serve you soon.

10/10 Excellent

Adella

Stayed 1 night in Mar 2024

10/10 Excellent

jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was very friendly and hotel very clean
Stayed 5 nights in Feb 2024

10/10 Excellent

ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2023

10/10 Excellent

Eugenio

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice variety of breakfast. Quiet and clean.
Stayed 1 night in Nov 2023

8/10 Good

Thierry, Bastrop

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Helpful staff, clean room, always accommodating.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from GM on 25 Oct 2023
Thank you for taking the time to rate your stay. Your feedback is very important to us.

6/10 Okay

Valentin

Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 25 Oct 2023
Thank you for taking the time to score your stay. Thank you for choosing the Holiday Inn Express Ennis.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a handicapped room, it was at the very end of hallway, far from reception, not good for someone w crutches
Stayed 1 night in Sep 2023
Response from GM on 25 Oct 2023
I am sorry to hear the room was a distance for you. We do have rooms on higher floors closer to the elevator if you ever find yourself in need. Thank you for taking the time to give us feedback on your stay.

8/10 Good

Jay

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Missing Remote for TV
Stay was pleasant. Missing remote in our room. Requested one, but it never came. Went to front desk and was told that the person that was to bring it to me had left.
Stayed 1 night in Sep 2023
Response from GM on 25 Oct 2023
I am sorry to hear that we missed our mark with you and did not correct that issue for you while you were here. We have gone over this issue in training so that we can better learn to serve you. Thank you for your feedback.

4/10 Poor

Barbara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertising of indoor pool and there was not one we could use. Front desk said it was under construction
Stayed 1 night in Sep 2023
Response from GM on 25 Oct 2023
I am sorry you did not get to use our pool. We have it open and operational now and we hope if you're ever in our area again you stop by and visit us again.

10/10 Excellent

Inocencio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We live local and our a/c went out in this crazy 100 degree heat wave that won’t end. Staying here was nice, surprisingly quiet, clean and no complaints. Bed and pillows awesome!
Stayed 1 night in Aug 2023
Response from GM on 16 Aug 2023
Thank you for sharing your stay story with us. We love providing that wonderful home away from home feel when you walk through our doors. Thanks again for taking the time to let us know how much you enjoyed your stay.

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a restful, peaceful time.
Response from GM on 8 Aug 2023
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

renee

Travelled with family
Disliked: Staff & service, property conditions & facilities
The hotel was clean. However, pool was broken. In the room the iron did not work nor did the in room phone. Staff was hard to find when needed in the evening.
Stayed 2 nights in Aug 2023
Response from GM on 7 Aug 2023
Cleanliness is very important here at the Holiday Inn we strive for a perfect, clean room. I am sorry we missed our customer service mark during your stay. We will use your feedback to help ensure better guest services.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Comfortable, Clean
Perfect choice for our family! Right by interstate, but magically quiet. Great hot breakfast with plenty of options. Friendly, efficient staff.
Stayed 1 night in Aug 2023
Response from GM on 2 Aug 2023
We are so glad you enjoyed your stay here and I love that you mentioned how quiet we are here. I do know that highway noise can be pretty loud when you're traveling and we worked very hard when building to ensure the noise levels are low throughout our property. Our staff would like to thank you for taking the time to let us know what you enjoyed about your stay. WE look forward to serving you again soon.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from GM on 2 Aug 2023
Your feedback is valuable to us and we appreciate you taking the time to review your stay.

2/10 Terrible

Lorenzo

Stayed 2 nights in Jul 2023
Response from GM on 16 Aug 2023
We are sorry we didn't meet your standards during your stay. It is our ultimate goal to provide a clean and welcome stay when staying with us.

10/10 Excellent

Sandra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator was down but they called me to let me know and helped make a room change that fit my family needs. The pool was not open.
Stayed 1 night in Jul 2023
Response from GM on 2 Aug 2023
We do our very best to ensure guest arrival process is seamless and met with no mistakes or surprises. I am glad this call helped get you the room you would require for your stay. We have removed our pool as an amenity while we go through the complete renovation. We hope to open it for Labor Day weekend. Please visit us if ever you're in our area again.

10/10 Excellent

Tyler

Stayed 1 night in Jul 2023
Response from GM on 16 Aug 2023
Thank you for taking the time to rate your stay with us. We always appreciate our guest feedback.

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 18 Jul 2023
Thank you for taking the time to rate your stay with us. We value your time and feedback and look forward to your next visit.

10/10 Excellent

RAMONA, Rosebud

Stayed 1 night in Jul 2023
Response from GM on 2 Aug 2023
Thank you for taking the time to rate your stay.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We truly enjoyed our overnight stay at this property. We stay at this property when in Ennis and area always happy with our experience there.
Stayed 1 night in Jun 2023
Response from GM on 18 Jul 2023
We love hearing from our return guests. Thank you for your loyalty and staying with us through our renovation process. I am truly thankful for you and appreciate you taking the time to tell us about your stay. We look forward to your next stay here with us at the HIE Ennis.

10/10 Excellent

Charles, Lake Charles

Stayed 1 night in Jun 2023
Response from GM on 18 Jul 2023
Thank you for rating your stay with us here at the HIE Ennis.

8/10 Good

Veronica

Stayed 1 night in Jun 2023
Response from GM on 25 Jun 2023
Thank you for taking the time to rate your stay with us. Guest feedback helps our staff to continue improvement throughout our facility.

10/10 Excellent

Patricia

Stayed 1 night in Jun 2023
Response from GM on 18 Jul 2023
Your valued feedback is appreciated. Thank you for taking the time to rate your stay.

4/10 Poor

Michael

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Property pool has been nonfunctional for sometime apparently. Room smelled like mildew. Bed was lumpy.
Stayed 1 night in Jun 2023
Response from GM on 25 Jun 2023
We do miss our pool and we do hope to have it up and running again my mid July. We do apologize it was down during your stay. Thank you for providing feedback about your stay. Your review will help us to continue to improve throughout our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, only had problem with A/C. Was not able to change tge settings. Advised the front desk of issue. Great breakfast, but no fruit.
Stayed 1 night in May 2023
Response from GM on 11 Jun 2023
I would like to apologize to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I will make sure that we do offer enough fruit so that all of our guest are able to enjoy throughout breakfast.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on 11 Jun 2023
Thank you for staying with us here at the Holiday Inn Express Ennis. We appreciate you taking time to rate your stay.

10/10 Excellent

Jerry

Stayed 1 night in May 2023
Response from GM on 20 Jun 2023
Thank you for taking the time to rate your stay. We hope to see you on your next visit to our area.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were super comfortable and the staff was excellent.
Stayed 1 night in May 2023
Response from GM on 11 Jun 2023
We love our all new pillow top SERTA Hospitality mattresses. Specifically designed for that great nights sleep. It makes getting up such a struggle and I am so glad you enjoyed them. We added them during our whole building renovations. I am pleased that our friendly staff was memorable to you as well. WE all enjoy providing excellent service throughout your stay with us. We hope to see you again soon.

10/10 Excellent

Daneya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on 11 Jun 2023
Thank you for taking the time to rate your stay with us at the Holiday Inn Express Ennis.

2/10 Terrible

Ashley

Travelled with family
Disliked: Staff & service
Stayed 1 night in May 2023
Response from GM on 11 Jun 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Get the pool fixed.
The ladies at check in were very sweet. They made check in pleasant & fast. One that was training & one that was the trainer. However, I’m leaving a review because of the hot tub / pool. We stayed here a year ago and the pool & hot tub were closed down. Now, a year later they were “up & running” but the water was so cold that your body literally hurt after being in there for a short time. The paint was peeling off the stairs and what had been peeled up was laying all over the place. The hot tub itself didn’t even turn on. I’m only leaving a review because one year later it’s still not fixed & the entire reason we pick this hotel over others in the area was because it had an indoor pool & there was bad weather forecasted. It wasn’t even worth to additional cost.
Stayed 1 night in May 2023
Response from GM on 8 May 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ENNIS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We did make the decision to open the pool after a tech came out and assured us that we were back in working order. I am sorry that was not the case. After a very long renovation process we are ready to have our guest be able to enjoy the pool again. After this review of your stay we will take it back down to ensure there is not further issues. I apologize that after giving us that second chance we still missed our mark.

4/10 Poor

Cathryn

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We booked specifically because of the indoor pool and hot tub for our sons birthday. When we checked in, we were not told it was closed and when we went to get in the pool, there was a sign on the door. When we asked the clerk, she said “yeah, sorry”…so disappointing.
Stayed 1 night in Apr 2023
Response from GM on 8 May 2023
We understand that not having our pool has been a huge let down for every one of our guests. We are working very hard so that we have a suitable pool for opening. We had issues on our soft open and we did have to close it again. I have removed the pool from property details so that we can avoid any further let downs. I am sorry we missed our mark on your stay.

10/10 Excellent

Cristina

Stayed 1 night in Apr 2023
Response from GM on 11 Jun 2023
Thank you for taking the time to rate your stay.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Texas
It was nice, but they didn't give us a room on the top floor as I had hoped. Again I know its about availability but due to that we had people running around above us til 11:30 first night. It got better the next 2 nights. It was comfortable for the most part.
Stayed 3 nights in Apr 2023
Response from GM on 21 Apr 2023
I am sorry that we were not able to accommodate your top floor request. We strive to make your stay as comfortable as possible and I apologize for missing that mark with you. We can always look at available room types if changing would be an option just to keep you on the top floor. Whenever you are in our area again please give us the opportunity to make your next stay comfortable and quiet.