Erlebnis Kraenzelhof

Beautiful room let down by the small details. Things like a tiny garbage minibar fridge which doesn't actually keep anything even to room temperature cool, only having two paper coffee cups and two coffee capsules provided in the room for 3 days, and a 20€ per person per day surcharge just to use the swimming pool. Didnt try the breakfast, luckily we waited to see it in the morning before paying - Ive had much better in backpacker hostels. I'm surprised by the overall stinginess in a supposedly 4 star hotel. The room - yes, 4 stars. But by pinching pennies at every opportunity (seriously, not even proper coffee cups or spoons??) it feels exploitative and the overall experience is more like 1.5 stars. Management needs a wakeup call.

Clean and well-maintained room. Helpful staff. Reasonable pricing.

This hotel is very clean, offers a great breakfast and is in an excellent location.