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The Erzurum Hotel

Mountain ski retreat with 2 restaurants and free ski shuttles

Choose dates to view prices

Photo gallery for The Erzurum Hotel

Superior Triple Room
Restaurant
Reception hall
Exterior
Meeting facility
The Erzurum Hotel, near Çifte Minareli Medrese and Erzurum Citadel, offers a free breakfast buffet, daily manager's reception, ski privileges, 24-hour business center, attentive staff, and valet parking.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Room options

Check availability for these dates

Tonight

Sep 14 - Sep 15
Check availability for tonight Sep 14 - Sep 15

Tomorrow

Sep 15 - Sep 16
Check availability for tomorrow Sep 15 - Sep 16
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Heating
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
Select Comfort bed
Private bathroom
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Superior Double or Twin Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Heating
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
Select Comfort bed
Private bathroom
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Twin Bed and 1 King Bed

View all photos for Superior Triple Room

Superior Triple Room | View from room

Superior Triple Room

8.8 out of 10
Excellent
(11 reviews)

Highlights

Soundproofed
Heating
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
Select Comfort bed
Private bathroom
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Heating
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
Select Comfort bed
Private bathroom
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Large Twin Bed and 1 King Bed
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About the area

Map
Ibrahim Polat Cd. 53, Erzurum, Erzurum, 25080

What's nearby

  • Palandöken Mountain - 3 min drive - 2.9 km
  • Çifte Minareli Medrese - 4 min drive - 3.6 km
  • Twin Minaret Madrasa - 4 min drive - 3.6 km
  • Rüstem Pasha Caravanserai - 4 min drive - 3.9 km
  • Castle of Erzurum - 4 min drive - 3.9 km

Getting around

  • Palandoken Station - 18 min drive
  • Erzurum (ERZ) - 22 min drive

Restaurants

  • ‪Cafe-25 Kahvaltı - ‬15 min walk
  • ‪Çay Vakti - ‬17 min walk
  • ‪Yildizkent - ‬12 min walk
  • ‪polat otel chalet cafe - ‬10 min walk
  • ‪Çay Keyfi - ‬16 min walk

About this property

The Erzurum Hotel

Hotel near Erzurum Museum
Located close to Çifte Minareli Medrese and Erzurum Citadel, The Erzurum Hotel provides a free breakfast buffet, a free daily manager's reception and dry cleaning/laundry services. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a free ski shuttle, ski lift privileges and skiing privileges. Enjoy a meal at the two on-site restaurants. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), and a 24-hour business centre are available to all guests.
You'll also find perks such as:
  • Free valet parking and extended parking
  • A computer station, a reception hall and snow sports gear
  • A water dispenser, a TV in reception and 1 meeting room
  • Guest reviews give top marks for the helpful staff
Room features
All 72 rooms offer amenities, such as free WiFi and safes, as well as sound-insulated walls and minibars.
More conveniences in all rooms include:
  • Highchairs, baby baths and children's slippers
  • Hypo-allergenic bedding, Select Comfort beds and free cots/infant beds
  • Bathrooms with rainfall showers and designer toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/cupboards, a personal chef and free tea bags/instant coffee

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 5 metres
  • Free ski shuttle
  • Free extended parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Ski lift privileges
  • Ski passes
  • Snow sports gear
  • TV in common areas

Family friendly

  • Baby bath
  • High chair
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,507 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height bed
  • Low-height desk
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Free local calls
  • Heating
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Property Registration Number 19420
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Couples wishing to share a room must provide proof of marriage
Alcohol is not served at this property

Property is also known as

The Erzurum Hotel Hotel
The Erzurum Hotel Erzurum
The Erzurum Hotel Hotel Erzurum

Frequently asked questions

Is The Erzurum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Erzurum Hotel?

Valet parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at The Erzurum Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Erzurum Hotel?

Checkout is at 12:30 PM.

Where is The Erzurum Hotel located?

Conveniently near skiing facilities, this Palandöken hotel is located in the mountains within 3 mi (5 km) of Erzurum Museum, Çifte Minareli Medrese and Erzurum Citadel. Rüstem Pasha Caravanserai is 2.3 mi (3.7 km) away.

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Reviews

The Erzurum Hotel Reviews

9.2

Wonderful

9.6

Cleanliness

8.8

Amenities

9.4

Staff & service

9.4

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 121 out of 168 reviews
Rating 8 - Good. 35 out of 168 reviews
Rating 6 - Okay. 7 out of 168 reviews
Rating 4 - Poor. 0 out of 168 reviews
Rating 2 - Terrible. 5 out of 168 reviews

Reviews

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay
Stayed 1 night in Oct 2023

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Erzurum

Very warm rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Haris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a great experience. Amazing breakfast and authentic Turkish hospitality. I would definitely love to come back and stay and recommend to others visiting Turkey. The hospitality of the staff especially Zeynep Sultan, Efendi Mitat and Efendi Firat was amazing.
Stayed 1 night in Nov 2023

10/10 Excellent

FARIBORZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and excellent location. Service is fantastic and Ms Zeinap and Mr Firat were very helpful. Extremely happy with our choice
Stayed 1 night in Nov 2023

8/10 Good

Erdem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is quite nice. Bathrooms could be improved! Other than that everything else was nice.
Stayed 2 nights in Jul 2024

8/10 Good

Farzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleased to stay at the Erzurum Hotel. It was an astonishing experience. I liked the quietness of the surroundings, cleanness and the friendliness of the staff. Looking forward to give a second visit.
Stayed 3 nights in Aug 2022

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our this is our third stay here. We love the value and cleanliness of this property. Great breakfast buffet. Staff is friendly and make you feel at home. The rooms are spacious and well decorated. They need to put safes in the rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay in Erzurum

Hotel is new and rooms are big and comfortable. Beds are also very comfortable and large. Staff is kind and speak english (it doesn't happen often in Turkey out of turistic places). Breakfast offers a full range of food and drinks of good quality. It is located out of the city center, so it is more quiet and no problems for the parking
Stayed 1 night in Oct 2023

2/10 Terrible

Hakan

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was very dirty, staff and owner was rude and very unprofessional, never stay there again
Stayed 3 nights in Sep 2024

10/10 Excellent

Zeshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place and quit. Great breakfast

Bed was fine. Clean room. Big room. Big bathroom. Great and quiet area. Free parking in front of hotel. 5 min away from the city by car.
Stayed 1 night in Jul 2023

10/10 Excellent

erkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, large rooms, delicious buffet, helpful and well trained staff. Hotel is so nicely decorated like design hotel. Hotel is very convenient for winter sports. It is only 2 minutes away of Palandoken Ski center. Free shuttle to lift station. I never wait more than 3-5 minutes for shuttle. I stayed 8 nights. I strongly recommend. I will come next year again.
Stayed 8 nights in Jan 2023

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it here so much that we stayed an extra night. The checkin was fast and efficient, the rooms were spacious and clean, the bed was large and comfortable, the breakfast was very complete and delicious with local flavors like the Erzurum green cheese. The decor was cosy and modern at the same time. The location is only a 2 minute drive from the ski center. The views are also spectacular (specially at night). My two gripes were that they did not have an in-room safe and the internet password was your passport number (birthdate or another number would be easier to remember). I want to single out the kitchen staff who was so kind and shared their recipe for Suzme and fermented cabbage with me❤️
Stayed 1 night in Oct 2023

8/10 Good

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
This is a new build. There are no obsolete items. The building architecture is nice, but it is not made of luxury materials. I was very satisfied with the cleaning. The staff of the hotel was positive, I was satisfied with the food. There was a minibar in our room but it was empty. There was no safe box in the room. Overall I was satisfied.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of two elevators is not working and you must waiting 20 min.((
Stayed 1 night in Aug 2024

2/10 Terrible

Hossein

Disliked: Staff & service, property conditions & facilities, room comfort

Dont recommend

I booked my room online few hours in advanced and paid with my visa card and got the confirmation . When I arrived there , the so called manager made me wait and argued with me for almost 2 hours , saying we dont have the room that I booked , he made us waiting with my 1 year old son , we were very tired and i was about calling the police. Very weak management , do not recommend at all.
Stayed 1 night in Jul 2023

10/10 Excellent

Waldemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Service Personal war äußerst freundlich und hilfsbereit. Hier würde ich immer wieder gerne übernachten.
Stayed 1 night in Sep 2025

10/10 Excellent

Hüseyin

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr saubere Unterkunft Vielfältiges Frühstück Personal sehr zuvorkommend
Stayed 2 nights in Jul 2025

2/10 Terrible

Turan

Stayed 1 night in Jun 2025

10/10 Excellent

Bilgesu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel son derece yeni ve güzeldi. Çalışanların hepsi son derece güleryüzlü ve yardımseverdi. Kahvaltı çeşitli ve tazeydi. Yalnızca oda biraz havasızdı, klima ya da havalandırma ile ilgili bir çözüm bulunursa çok daha konforlu olur.
Stayed 2 nights in May 2025

8/10 Good

Muhammed Burak

Liked: Staff & service, property conditions & facilities, room comfort
çarşafta lekeler vardı. genel olarak çalışanlar ilgili güler yüzlüydğ
Stayed 1 night in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr empfehlenswert

Sehr gutes Frühstück. Freundliches und hilfsbereites Personal. Genügen Parkplätze.
Stayed 1 night in May 2025

6/10 Okay

serdal

Stayed 1 night in May 2025

8/10 Good

Sakir

Stayed 1 night in May 2025

10/10 Excellent

Beyza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel, yataktan kahvaltıya kadar her şey konforlu ve iyidi , konumu da çok güzel ve sakin, çalışanların hepsi güler yüzlü ve yardımcı oldular.
Stayed 1 night in May 2025