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The Erzurum Hotel

Snow adventures await at the doorstep while historic landmarks like Çifte Minareli Medrese beckon nearby. After skiing, travelers can warm up at cozy restaurants.

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The Erzurum Hotel, near Çifte Minareli Medrese and Erzurum Citadel, offers a free breakfast buffet, daily manager's reception, ski privileges, 24-hour business center, attentive staff, and valet parking.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

9.6 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Heating
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Select Comfort bed
Separate bedroom
Blackout curtains
  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Heating
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Select Comfort bed
Separate bedroom
Blackout curtains
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed and 1 King Bed

View all photos for Superior Triple Room

Superior Triple Room | View from room

Superior Triple Room

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Soundproofed
Heating
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Select Comfort bed
Separate bedroom
Blackout curtains
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Heating
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Select Comfort bed
Separate bedroom
Blackout curtains
  • Mountain view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 1 King Bed
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About the area

Located in Palandöken, a neighbourhood in Erzurum, The Erzurum Hotel is in the entertainment district and in the mountains. Notable landmarks in the area include Çifte Minareli Medrese and Erzurum Citadel, and travellers wishing to experience a bit of culture can try Erzurum Museum. Rüstem Pasha Caravanserai is another place to visit that comes recommended. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowmobiling and ice skating. Visit our Erzurum travel guide
Map
Ibrahim Polat Cd. 53, Erzurum, Erzurum, 25080

What's nearby

  • Mountain ski resort Palandoken Turkey - Erzurum city background
    Palandöken Mountain
    3 min drive - 2.9 km
  • Forum Erzurum
    14 min walk - 1.3 km
  • Erzurum Museum
    3 min drive - 2.5 km
  • Ataturk House Museum
    3 min drive - 2.5 km
  • Ataturk University
    3 min drive - 2.5 km

Getting around

  • Palandoken Station
    18 min drive
  • Erzurum (ERZ)
    22 min drive

Restaurants

  • Lapidis
    12 min walk
  • Cafe-25 Kahvaltı
    12 min walk
  • Şeftali Cafe
    18 min walk
  • Arka Bahçe Çay Evi
    15 min walk
  • Tarbasar Cafe
    19 min walk

About this property

The Erzurum Hotel

Hotel near Erzurum Museum
Located close to Çifte Minareli Medrese and Erzurum Citadel, The Erzurum Hotel provides a free breakfast buffet, a free daily manager's reception and dry cleaning/laundry services. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a free ski shuttle, ski lift privileges and skiing privileges. Enjoy a meal at the two on-site restaurants. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), and a 24-hour business centre are available to all guests.
You'll also find perks such as:
  • Free valet parking and extended parking
  • A lift, coffee/tea in reception and concierge services
  • 1 meeting room, a TV in reception and snow sports gear
  • Guest reviews give top marks for the helpful staff
Room features
All 72 rooms offer amenities, such as free WiFi and safes, as well as sound-insulated walls and minibars.
More conveniences in all rooms include:
  • Highchairs, baby baths and children's slippers
  • Hypo-allergenic bedding, Select Comfort beds and free cots/infant beds
  • Bathrooms with rainfall showers and designer toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/cupboards, a personal chef and free tea bags/instant coffee

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 5 metres
  • Free ski shuttle
  • Free extended parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Ski lift privileges
  • Ski passes
  • Snow sports gear
  • TV in common areas

Family friendly

  • Baby bath
  • High chair
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,507 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height bed
  • Low-height desk
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Free local calls
  • Heating
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Property Registration Number 19420
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Couples wishing to share a room must provide proof of marriage
Alcohol is not served at this property

Property is also known as

The Erzurum Hotel Hotel
The Erzurum Hotel Erzurum
The Erzurum Hotel Hotel Erzurum

Frequently asked questions

Is The Erzurum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Erzurum Hotel?

Valet parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at The Erzurum Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Erzurum Hotel?

Checkout is at 12:30 PM.

Where is The Erzurum Hotel located?

Conveniently near skiing facilities, this Palandöken hotel is located in the mountains within 3 mi (5 km) of Erzurum Museum, Çifte Minareli Medrese and Erzurum Citadel. Rüstem Pasha Caravanserai is 2.3 mi (3.7 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Erzurum Hotel Reviews

9.2

Wonderful

9.6

Cleanliness

8.8

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 134 out of 188 reviews
Rating 8 - Good. 40 out of 188 reviews
Rating 6 - Okay. 8 out of 188 reviews
Rating 4 - Poor. 1 out of 188 reviews
Rating 2 - Terrible. 5 out of 188 reviews

Reviews

8/10 Good

Basar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jan 2024

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Erzurum

Very warm rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Haris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a great experience. Amazing breakfast and authentic Turkish hospitality. I would definitely love to come back and stay and recommend to others visiting Turkey. The hospitality of the staff especially Zeynep Sultan, Efendi Mitat and Efendi Firat was amazing.
Stayed 1 night in Nov 2023

10/10 Excellent

Atefeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying at this hotel and everything was as described on the hotels.com Very clean, spacious and nicely decorated room. Breakfast was superb and spoiled by the choices. Staffs were very polite and helpful. Definitely will be back again.
Stayed 1 night in Oct 2024

10/10 Excellent

FARIBORZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and excellent location. Service is fantastic and Ms Zeinap and Mr Firat were very helpful. Extremely happy with our choice
Stayed 1 night in Nov 2023

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our this is our third stay here. We love the value and cleanliness of this property. Great breakfast buffet. Staff is friendly and make you feel at home. The rooms are spacious and well decorated. They need to put safes in the rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay in Erzurum

Hotel is new and rooms are big and comfortable. Beds are also very comfortable and large. Staff is kind and speak english (it doesn't happen often in Turkey out of turistic places). Breakfast offers a full range of food and drinks of good quality. It is located out of the city center, so it is more quiet and no problems for the parking
Stayed 1 night in Oct 2023

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay
Stayed 1 night in Oct 2023

10/10 Excellent

Ru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is awesome
Stayed 2 nights in Dec 2022

8/10 Good

Farzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleased to stay at the Erzurum Hotel. It was an astonishing experience. I liked the quietness of the surroundings, cleanness and the friendliness of the staff. Looking forward to give a second visit.
Stayed 3 nights in Aug 2022

8/10 Good

Erdem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is quite nice. Bathrooms could be improved! Other than that everything else was nice.
Stayed 2 nights in Jul 2024

10/10 Excellent

Zeshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place and quit. Great breakfast

Bed was fine. Clean room. Big room. Big bathroom. Great and quiet area. Free parking in front of hotel. 5 min away from the city by car.
Stayed 1 night in Jul 2023

2/10 Terrible

Hakan

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was very dirty, staff and owner was rude and very unprofessional, never stay there again
Stayed 3 nights in Sep 2024

10/10 Excellent

erkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, large rooms, delicious buffet, helpful and well trained staff. Hotel is so nicely decorated like design hotel. Hotel is very convenient for winter sports. It is only 2 minutes away of Palandoken Ski center. Free shuttle to lift station. I never wait more than 3-5 minutes for shuttle. I stayed 8 nights. I strongly recommend. I will come next year again.
Stayed 8 nights in Jan 2023

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it here so much that we stayed an extra night. The checkin was fast and efficient, the rooms were spacious and clean, the bed was large and comfortable, the breakfast was very complete and delicious with local flavors like the Erzurum green cheese. The decor was cosy and modern at the same time. The location is only a 2 minute drive from the ski center. The views are also spectacular (specially at night). My two gripes were that they did not have an in-room safe and the internet password was your passport number (birthdate or another number would be easier to remember). I want to single out the kitchen staff who was so kind and shared their recipe for Suzme and fermented cabbage with me❤️
Stayed 1 night in Oct 2023

8/10 Good

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
This is a new build. There are no obsolete items. The building architecture is nice, but it is not made of luxury materials. I was very satisfied with the cleaning. The staff of the hotel was positive, I was satisfied with the food. There was a minibar in our room but it was empty. There was no safe box in the room. Overall I was satisfied.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of two elevators is not working and you must waiting 20 min.((
Stayed 1 night in Aug 2024

2/10 Terrible

Hossein

Disliked: Staff & service, property conditions & facilities, room comfort

Dont recommend

I booked my room online few hours in advanced and paid with my visa card and got the confirmation . When I arrived there , the so called manager made me wait and argued with me for almost 2 hours , saying we dont have the room that I booked , he made us waiting with my 1 year old son , we were very tired and i was about calling the police. Very weak management , do not recommend at all.
Stayed 1 night in Jul 2023

6/10 Okay

Muhammet

Liked: Cleanliness, staff & service, amenities
Oda güzel temiz ve geniş açıkbüfesi olması gerektiği gibi ancak kayak pistlerine servisle ulaşımımız var denmesine rağmen gittiğimizde ayın 15 inden sonra başlayacak denildi bize ve magduriyetimiz giderilmedi. Piste çocukla 15 DJ yürü ek zorunda kaldık karda bir puanı Ordan kırıyorum doğru bilgi verilmiyor
Stayed 1 night in Dec 2025

8/10 Good

Selamet

Liked: Cleanliness, staff & service, amenities
Odalar gayet güzel idi personel de ilgili idi
Stayed 1 night in Nov 2025

10/10 Excellent

Emre Ufuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ODALAR GÜZELDİ OTOPARK PROBLEMİ YOKTU
Stayed 1 night in Nov 2025

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal, sehr gutes Restaurant, sehr gutes Frühstück, toller Blick in die Berge, grosses, sauberes Zimmer, Parkplätze vorhanden, schöne, ruhige Lage
Stayed 1 night in Oct 2025

10/10 Excellent

Gökhan

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr nettes personal. Für jeden zu empfehlen
Stayed 3 nights in Oct 2025

4/10 Poor

Onur

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Kirli idi

5 gün kaldım. Housekeeping işinin neden bir erkek yapmamalıyı bu otelde anladım. Temizlik gerçekten çok kötü. Ben hayatımda ilk defa bir otele çarşafımı değiştirin dedim 3. Günlerine girdiklerinde. Otel yapılmış güzel ama herşey olsun diye yapılmış sanki. İçi hizmet çok kötü. Banyoya 5 gün boyunca 1 kez paspas atılmadı. Elimden akan suyun fayanstaki izine baktım çıktığım güne kadar. Yatak ise hiç konforlu değildi.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kenan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otelde çalışanların güler yüzlülüğü ilgileri ve jilet gibi giyinmiş olmaları şahane odalar tertemiz kahvaltı şahane
Stayed 1 night in Sep 2025