Sao Paulo Hotel Guide - Estancia Alto da Serra hotels in Sao Paulo, Brazil.

"Excellent location, a walking distance to malls, restaurants and the beach"

"Property ok but staff is poorly trained and most are new and have no idea what they are doing. BAD MANAGEMENT. Do Not open a voucher for your expenses at the hotel, it is worthless as I found out in the restaurant. Prices at the restaurant OUTRAGEOUS ! I had a business meeting one afternoon with 2 business associates. We were the only ones in the restaurant and it took them about 15 minutes to get us 3 machine derived coffee's and 2 about 7oz. bottles of water, cost $18.oo USD ! On top of that they would not charge to the room even though I had a voucher open for $150.oo... Included Breakfast ample but dining room overly crowded for breakfast. This hotel caters to large groups of group meetings. Staff at reception ill trained and always large amount of people trying to check in and check out, really slow they have no idea what they are doing. Other issues at reception also. Question? Would I stay here again, NO ! Too many other property's that are better in the area."

"breakfast good"

"Ok"

"Had a great stay at the Amelia. The staff was very friendly and helpful, the room was great & we were very happy with our overall experience "

"Clean rooms "

"La habitación era muy pequeña, se escuchaba mucho el sonido de la habitación continua y del pasillo. Si no hablas portugués, cuidado, el personal tiene poca disposición para entender o comunicarse de una manera más atenta si no eres hablante del idioma. Tomé de desayuno unos pequeños panqués tiesos, de verdad duros, que no me pude comer. La variedad de alimentos del desayuno no fue atractiva para mí, en otros hoteles y lugares de la zona estaban mucho mejor. "

"Atendimento excelente dos funcionários, restaurante com ótimo cardápio, serviço de quarto muito rápido, quarto espaçoso e confortável."

"The hotel is located in one of the best Sao Paulo neighborhoods. "