Estate Carlton 1 South Hotels

"Here’s a concise summary of the key review points for quick reference: *Misleading “all-inclusive” claim: Food and drinks were unavailable for long periods; no snacks or grab-and-go options at any time. *Limited beverage service: No cocktails available overnight (10 PM–11 AM); coffee shop espresso machine didn’t work. *Unavailable/misrepresented amenities: Fitness center, casino, tennis courts, and mini golf were offsite; daily activities often canceled without notice. *Poor service: Staff were generally unhelpful and unaccommodating, especially when addressing issues. *Housekeeping failures: Room was barely serviced during a 5-day stay despite requests. *Food quality & dietary issues: Limited variety, mostly fried/overcooked food; no substitutions; almost no vegetarian options; buffet items not restocked. *Lack of essentials on-site: No gift shop or place to buy basic necessities like sunscreen or ChapStick. *Transportation inconvenience: No easy access to offsite locations without expensive, resort-scheduled taxis. *Overall impression: Nice rooms, but poor service, lack of transparency, and unmet expectations led to a disappointing stay. *Expedia now tells me they reached out to the resort with no response."

"When I booked this place it said that breakfast was included. There was no breakfast included. The staff only does anything special when cruise ships get there. You as a guest are not important enough to warrant great features. We wish we had had Dahlia because she showed some people around and we didn't get it towards the property. Island time is very slow. Many times there were no towels for us for the pool. I think that they should take more pride in cleaning up the Beach area. Lots of trash around the property. Located in a very poor part of town. Need to go to Christiansted to get the tourist vibe."

"The staff were top notch!!!! Loved this trip hope to return on our next vacation."

"The location was good. Some of the staff was very friendly, others not so much. I expected a little more for the price."

"Okayyy could of been better"

"Beautiful location and comfortable rooms."

"My room was filthy and had to be changed, the Italian restaurant was not available and that was one of the reasons why I booked that particular resort. The hot tub wasn’t working properly and it was full of bugs. There was only one bar and the food wasn’t very good."

"We throughly enjoyed our stay and are looking forward to our next visit to this amazing resort. "

"Clean room and close proximity to things without being in the middle of everything. "