Terrace/patio

Reviews of Ocean Coral Spring Resort - All inclusive

5 out of 5
Ocean Coral Spring Resort - All inclusive
Mountain Spring Bay, Falmouth

Reviews

7.6

Good

Rating 10 - Excellent. 1084 out of 2498 reviews" "
Rating 8 - Good. 541 out of 2498 reviews" "
Rating 6 - Okay. 372 out of 2498 reviews" "
Rating 4 - Poor. 223 out of 2498 reviews" "
Rating 2 - Terrible. 278 out of 2498 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Marchelli

Travelled with group
Disliked: Cleanliness
Firstly when I checked in the room wasn't cleaned properly, there were Garbage filled in the drawers from the previous guests, the bottles in the bathroom wasn't refilled... Dinner hmmmmm to get in a resturant was horrible even tho you didn't need a reseravation the workers made it so hard for you to get something to eat.. I'm a regular traveler, I travel 4 or 5x a year and this is the utmost worst experience... On the good side i must big up UROY bellboy omggg he was so helpful, plus Nadesha the bartender in the lobby omgg she held down the bar well, very pleasant and hardworking those two workers deserve 5stars oops how can I 4get Cornell hardworking bartenders... One of the main problems this place have is SHORT STAFFED... These workers are overwhelmed... P.S 1st resort I've been to that charges for a beer $5US for a corona and $4 red bull... that's crazy.. Entertainment suckkks .. In the Sovereign shop charges taxes on items hmmm plus $1US for a bag to put your things in crazy
Stayed 4 nights in May 2024
Response from Kevin Silvera on 24 May 2024
Dear Guest,We deeply regret that your stay did not meet expectations. Cleanliness and ease of dining should never be compromised, and we apologize for falling short. Your compliments for Uroy, Nadesha, and Cornell are greatly appreciated, and we will commend them for their excellent service. We are addressing the staffing issues and reassessing our pricing and entertainment to enhance guest satisfaction. Thank you for your valuable feedback.

10/10 Excellent

Angelica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ABSOLUTELY Loved EVERYTHING About My Stay!!! I had a Privilege Stay and It was The BEST Experience!!! The Staff were All so Accommodating, Helpful, And Very Welcoming!!!! I would recommend this resort to Every one!!! I’m definitely coming back again!!!
Stayed 4 nights in May 2024
Response from Kevin Silvera on 23 May 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was visually very appealing, assistance was on the side at all times, rooms were cleaned everyday well. Would come back for a relaxing vacation. For the reader’s information, me and my partner stayed in a Privilege Room.
Stayed 5 nights in May 2024
Response from Kevin Silvera on 23 May 2024
Dear Guest,We are genuinely grateful for your fantastic feedback on our resort! Your kind words have made our day. It's always our goal to deliver a top-notch experience, and knowing that we've succeeded with you is truly rewarding. Our team is dedicated to maintaining the highest standards, and your satisfaction motivates us to keep pushing for excellence. We look forward to the pleasure of serving you again soon. Thanks for being an amazing customer!

2/10 Terrible

Gods

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kevin Silvera on 24 May 2024
Dear guest,We're saddened to hear that your experience with us warranted only one star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests. Thank you for bringing this to our attention.

8/10 Good

Nalayshia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , the only thing that could have been different is the time the restaurant closed. Make it later for the late night eaters!
Stayed 4 nights in May 2024
Response from Kevin Silvera on 23 May 2024
Dear Guest,Thank you for your feedback! We're delighted to hear you had a great stay. We appreciate your suggestion regarding the restaurant hours and will consider extending them to better accommodate our late-night guests. We look forward to welcoming you back!

10/10 Excellent

quisha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience at this resort. From the time I walked through the doors until I left. The food the staff and the service and the property was nothing but amazing. Made my birthday trip well worth it
Stayed 4 nights in May 2024
Response from Kevin Silvera on 22 May 2024
Dear guest,Thank you for your wonderful review! We are thrilled to hear that you had an amazing experience at our resort and that our food, staff, service, and property exceeded your expectations. We're especially delighted that we could help make your birthday trip so special. We look forward to welcoming you back in the future.

8/10 Good

keely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kevin Silvera on 23 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Chantel Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Kevin Silvera on 23 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Harrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best resort i have ever been to. Me and my wife celebrated our honeymoon and they upgraded our room for free. We will definitely be coming back here again. We had so much fun we didn’t want to leave
Stayed 3 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

2/10 Terrible

Faith

Stayed 4 nights in May 2024
Response from Kevin Silvera on 22 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice views!! Very Friendly Staff!!
Stayed 2 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 Good

Kimesha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property and food was nice most of the staff was nice....but some has no manners and customer service training, they dont know how to talk to people.
Stayed 2 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for your feedback. We're pleased to hear you enjoyed the property and food. While most of our staff provided good service, we apologize for any instances of poor manners and customer service. We'll be addressing these issues to ensure all our staff are trained to meet the highest standards of hospitality. Thank you for bringing this to our attention.

8/10 Good

Shakera

Liked: Staff & service
Stayed 4 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Ashantea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay for the second time thank you for having me.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 Excellent

Dyan

Liked: Cleanliness, staff & service, property conditions & facilities
The property in itself was well kept
Stayed 2 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Okay

Shantol

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like that my room wasnt clean for the duration of the stay but overall the property was beautiful and well kept
Stayed 3 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for your feedback. We're glad to hear you found the property beautiful and well-kept. However, we apologize for the inconvenience regarding the cleanliness of your room. This is not the standard we aim to uphold, and we will address this issue with our housekeeping team to ensure better service in the future. Thank you for staying with us.

8/10 Good

Juliette

Liked: Cleanliness
Disliked: Property conditions & facilities
Good food
Stayed 2 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 Poor

Madeline

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Found mold on our pillows. Some of the staff was very rude
Stayed 7 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for your feedback. We're sorry to hear about the issues you encountered and the rudeness of some staff members. This does not reflect the standards we strive to maintain. We appreciate you bringing this to our attention and will address these concerns promptly to improve our service. Thank you for staying with us.

2/10 Terrible

Keevia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel wasn’t up to part
Stayed 2 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear guest,Thank you for your feedback. We're sorry to hear that the hotel did not meet your expectations. Your comments are valuable to us, and we will use them to improve our services and facilities. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Suzanne, Springfield

Travelled with partner
Liked: Cleanliness
We enjoyed our stay.
Stayed 4 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Kerry-Ann

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about Ocean Coral!!
Stayed 3 nights in May 2024
Response from Kevin Silvera on 17 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 Excellent

Damon Moses Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in May 2024
Response from Kevin Silvera on 17 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort. The staff were very nice & courteous. The property was well kept and staff cleaned throughout the day. The music was amazing and the staff ensured we had a great time. As for the food, it wasn’t great. I genuinely thought the food would have a bit more flavorful. After a few days at the resort, I fell in love with the Red Snapper restaurant. By the way, although I don’t drink coffee, there is a coffee shop there and their pastries are delicious.
Stayed 5 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,It's great to hear that you loved the resort overall and that the staff were friendly and attentive. The well-maintained property and the effort put into ensuring guests had a good time, including the music, are definite highlights. However, it's unfortunate that the food didn't meet your expectations in terms of flavor. It's nice to hear that you found a favorite spot at the Red Snapper restaurant, though. And thanks for the tip about the coffee shop and their delicious pastries, even for non-coffee drinkers!

10/10 Excellent

Imany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kevin Silvera on 16 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

shereika

Travelled with partner
Liked: Amenities
Wow this hotel is top tier … the entire environment is breathtaking 😍
Stayed 2 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay

10/10 Excellent

Kerry Ann

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay, very large, beautiful and clean property.
Stayed 2 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing, the service was excellent. The waterpark inside the resort was convenient for the kids. This resort is a perfect family getaway. 5 stars! Highly recommend
Stayed 3 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,We are genuinely grateful for your fantastic feedback on our resort! Your kind words have made our day. It's always our goal to deliver a top-notch experience, and knowing that we've succeeded with you is truly rewarding. Our team is dedicated to maintaining the highest standards, and your satisfaction motivates us to keep pushing for excellence. We look forward to the pleasure of serving you again soon. Thanks for being an amazing customer!

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and the property was beautiful and clean. They have several restaurant options but I think they can improve on their menu selection. However, the staff was courteous and helpful and we had a good time.
Stayed 1 night in Apr 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

10/10 Excellent

Pauline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk Clerk Angie was par excellent. Short bartende in lobby was excellent. Staff was wonderful and courteous
Stayed 4 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay

4/10 Poor

Ram Randy

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,We're saddened to hear that your experience with us warranted only two star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests.

10/10 Excellent

Wynny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay. Beach sand a little harsh on the soles, but the water calm and perfect depth for little ones. Thats”’s why I plan to bring them back with me next year!
Stayed 4 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,We're delighted to hear that you enjoyed your stay and found the beach and water suitable for your little ones! We look forward to welcoming you back next year for another wonderful experience.

10/10 Excellent

Regina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Pool was nice and big and loved the entertainment during the day. Restaurant options were good and not a long wait. Small beach and it had alot of rocks. There was not too much to do at night. It had a nice kid water park too. I would stay again.
Stayed 4 nights in Jan 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,We're thrilled to hear that you enjoyed your stay at our resort, especially the pool, entertainment, and restaurant options. We appreciate your feedback about the beach and nighttime activities, and we're glad you found the kid water park enjoyable. We look forward to welcoming you back for another stay in the future!

10/10 Excellent

Ramdeo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 Poor

farah de la

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The resort is really nice and convenient but the staff in many restaurants and amenities are very rude and nasty as if they don’t want to be there or work. Definitely need to train staff better before hiring. Experienced many bad moments due to the lack of professionalism of the staff. Would not be booking at this resort anymore.
Stayed 4 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,We apologize for the negative experiences you encountered during your stay. Providing exceptional service is our priority, and we're disappointed to hear that some of our staff fell short of meeting your expectations. Your feedback is valuable, and we will take steps to address the issues you've raised to ensure a better experience for all our guests in the future.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 4 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 Poor

Laura Jontue, Valley Stream

Travelled with family and small children
Disliked: Staff & service, amenities
Jamaica is the best hospitality this is why we come here! NOT THIS RESORT, the hospitality was terrible. The staff was unfriendly and rude. Phillip the manager did tried to address my concerns and apologize with a dinner and cake since it was my husbands birthday however it didnt change that the vacation was disappointing. The rooms didn't have adequate towels and wash cloths and when you ask they interview you as if you stole them. Housekeeping checks the status of the room and cleans it later. The whole system is a mess. The people trying to sell you timeshare or the club don't leave you alone even after you ask nicely. The pools were not cleaned during the day there was food in them. Our room grass had marijuana and cigarette clips in the grass. Just not worth it for the price.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience at our resort. Providing exceptional hospitality is our top priority, and we regret that we fell short of your expectations. Your feedback regarding the friendliness of our staff, housekeeping services, and pool cleanliness is concerning, and we will address these issues internally to ensure improvements are made. We appreciate you bringing these matters to our attention, and we apologize for any inconvenience caused during your stay.

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this resort strictly from reading the reviews. This was our first time in Jamaica. The resort was amazing, and the landscaping was magnificent. Shout out to those guys that keep the property looking so good. We were in the Privilege Junior Suite. Room 2332 was huge, and the view of the ocean was breath taking. We loved everything about our room except the fridge. Is there a way to make it colder so the drinks will be cold? The water pressure was great, and we had HOT water every day. The food was a hit & miss when it came to flavor. But it's understandable when trying to cook for folks from all over the country. We tried just about every restaurant. We also tried different dishes. Every restaurant was clean, and the staff was friendly. I wish management would talk to the company that provides their fruit because none of it was sweet. We enjoyed all of the entertainment that they provided. The performers were great. Keep up the good work!! The staff needs to monitor the privilege pool area better. There was a swim diaper that was on the ground for the entire three hours. Everywhere else was on point. Travelers, you see what the area looks like when traveling to & from the resort, so try your best to tip the staff members. If we travel back to Jamaica, we will be staying here!
Stayed 4 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,Thank you for choosing our resort for your first trip to Jamaica! We're thrilled to hear that you enjoyed your stay overall and appreciated the efforts of our landscaping team. We appreciate your feedback regarding your room, fridge, and food experiences. We'll certainly take your comments into consideration for future improvements. It's great to hear that you enjoyed the entertainment and the cleanliness of our restaurants. We'll address the issue with the privilege pool area to ensure a better experience for our guests. We look forward to welcoming you back if you decide to return to Jamaica!

4/10 Poor

KAMILAH

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The grounds of the property is absolutely fantastic!! However, it was really uncomfortable being solicited by the staff for “welcome gifts”…the secret is out!! This is a ploy to sell extra packages to the guest and it is uncouth to be approached in this way when you’re just trying to enjoy your time.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,We sincerely appreciate you taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand how we can better serve our guests. We are truly grateful for your input and will use it to improve our services and enhance the experience for future guests. Thank you once again for your valuable feedback.

8/10 Good

Ann marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lovely staff. Wanted little more carribean food options.
Stayed 2 nights in May 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,Thank you for your kind words about our property and staff. We appreciate your feedback regarding the food options, and we'll certainly take it into consideration for future improvements. We're glad you enjoyed your stay overall, and we hope to welcome you back soon for another memorable experience.

10/10 Excellent

whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun
Stayed 1 night in May 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Okay

Wayne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Kevin Silvera on 8 May 2024
Dear Guest,We regret to learn that your experience with us warranted only three star. Your feedback is invaluable to us, and we would appreciate learning more about your stay so that we can identify areas for improvement. Please share any details about your experience with us, as your input will help us enhance our services.

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in , staff was very accommodating to your request , room and property was clean.
Stayed 1 night in May 2024
Response from Kevin Silvera on 7 May 2024
Dear Guest,We're ecstatic to hear about your positive experience with us! Creating exceptional moments for our guests is our mission, and your feedback reassures us that we're on the right track. We look forward to your return for more memorable moments.

6/10 Okay

sabrina

Stayed 7 nights in Apr 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,We regret to learn that your experience with us warranted only three star. Your feedback is invaluable to us, and we would appreciate learning more about your stay so that we can identify areas for improvement. Please share any details about your experience with us, as your input will help us enhance our services.

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful people. Delicious food.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 7 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i go every year
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 7 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing i like
Stayed 3 nights in May 2024
Response from Kevin Silvera on 7 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Natasha H

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The staff, food, drinks, and the room. I really enjoyed everything and it was my 1st time out of the U.S.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 7 May 2024
Dear Guest,We're thrilled to hear that you had a fantastic experience during your first trip outside the U.S.! It's wonderful to know that you enjoyed the staff, food, drinks, and your room. Thank you for choosing us for your memorable vacation, and we hope to welcome you back again soon for another amazing stay!

10/10 Excellent

Sarai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it! The staff was amazing and friendly! This was a great choice!
Stayed 3 nights in May 2024
Response from Kevin Silvera on 5 May 2024
Dear Guest,We're ecstatic to hear about your positive experience with us! Creating exceptional moments for our guests is our mission, and your feedback reassures us that we're on the right track. We look forward to your return for more memorable moments.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location, the beach, pool and staff.
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 5 May 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had a wonderful experience during your stay. It was a pleasure having you with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Kris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. The staff were fantastic and definitely made the stay even better. Food options were a bit hit or miss, but overall fine. Beach and pool were lovely.
Stayed 5 nights in Apr 2024
Response from Kevin Silvera on 5 May 2024
Dear Guest,We're delighted to hear that you loved your stay with us! It's fantastic to know that our staff contributed to making your experience even better. We appreciate your feedback regarding the food options, and we'll continue to work on improving in that area. We're glad you enjoyed the beach and pool, and we hope to welcome you back for another wonderful stay in the future!