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"I booked this hotel thinking it was near the train station but was about 15mins away. Found it difficult to access as went in to the shopping centre which it is attached to but no signage. The receptionist when we arrived was so helpful and went above and beyond to make sure we had all the information we needed. The passes that were included were great as included the busses unfortunately we were not there long enough to enjoy other benefits. Room was great for our needs. "

"Great location"

"not the type of hotel we normally stay in "

"A lovely clean hotel with friendly, helpful staff"

"Poor quality stay for the money. No safe, terrible hairdryer, 1 hand towel (2 guests) and a shower that soaked the bathroom, saturating the remaining towels. Balconies were accessible from adjoining rooms too which did not feel overly safe. On the plus side the breakfast was nice and they had a smart tv which we could actually watch Netflix on (more hotels need to do this). "

"Beautifully maintained quirky conversion. The staff were very informative and friendly.Its within easy reach of the cable car, the old town and the railway station. Would definitely recommend for the experience. "

"Great hotel overall, conveniently located (ski-in ski-out hotel), great service and restaurant "

"Very clean, friendly and helpful staff. Great food."

"I made a booking in Nov for a night in Jan for 3 people, the hotel didn't charge me right away, but all of a sudden at the end of Dec, with a different company name. The amount they charged me wasn't what was listed neither (CHF 15 higher), so I had no way to recognise the transaction. After crosschecking everywhere, even chatted with an agent on Expedia, I thought my card info was stolen, and so I had reported it to my bank, cancelled the card and tried to get a refund. Only to find out later, it was the hotel, but they didn’t even contact me. When I made my booking, I had also added the breakfast option, but when I checked in, they told me no breakfast included and asked if I wanted to pay extra…after insisting firmly that the price I paid was including breakfast, hotel finally took a look at the system and confirmed that I was right…. Conclusion: I had to pay extra CHF 20 for my new card, then had to pay CHF 275 AGAIN at arrival (instead of CHF 260 as mentioned on expedia), I was asked to pay for breakfast for 3 people AGAIN at arrival, and now one month after my stay, I still haven’t received the refund of the first CHF 275 that I thought it was a fraud…"