Florence Hall Village Holidays

Great place would stay here again

The entertainment staff were superb! The food was good and the beverages flowed nicely. Would definitely stay again.

The food was excellent , and the RIU Resort tropical Bay was an excellent Stay. There were many activities which the staff and everyone was so polite. I will be coming again sometime next year.

the resort was beautiful. The staff was not so friendly nor helpful. For most of the staff they seemed very unbothered and not polite with the exception of a few bartenders. 2 days in a row my room was cleaned but i was left with no washcloths, hand towels or towels. I called guest services multiple times and the second night they never came. I had to bathe with a large towel that i had left over so i wouldn’t miss my dinner reservation that i tried to get since i arrived sat but the hibachi spot was closed the whole time i was there until my last night. My refrigerator was not cold i told the front desk but no one ever came. The last night my toilet stopped working i didn’t even bother calling because i was so over it and just wanted out the hotel at that point. The first day when we checked in we starved for almost 2 hours because the restaurants were shut down and after getting misinformed by multiple staff members telling us everything was closed we found out there was a spot open. Overall beautiful and clean resort but the service was poor will not be back.

Staff and facilities were good. Peter (bellman) and Chantel (front desk agent) were excellent . Food needs improvement.